Hivernage Hotels, Marrakech

"I am extremely disappointed and concerned by my stay at this property. The photos on the website are a false interpretation of the actual room, which was filthy upon arrival with visible dust and grime. More importantly, this hotel is a serious safety hazard. The kitchen had a non-functional stove with live, exposed wires, posing a severe risk to guests and children. The room was not as described, and the lack of basic maintenance is unacceptable. I strongly advise travelers—especially families—to avoid this property until these life-threatening issues are addressed. I have reported this to Hotels.com If you want cheap hotels, your better of staying in a hostel which offer safe andbclean environment"

"Totally recommend this riad! The staff were exceptional in all aspects. Ahamed (super tall guy with great english) was the best of the best and I felt like I was his family visiting him. The property is freaking gorgeous. The food and drinks and snacks were fabulous. I just can’t say enough good things. "

"Wonderful stay. Everything was perfect. The only regret was that I was there for only one night. "

"gym facilities are limited a shame considering of the prime location in hivernage "

"The hotel is very beautiful with absolutely stunning gardens – the grounds really make a big impression and create a wonderful atmosphere. The food is very good and the staff is polite and friendly. However, you need to be very careful with room location. Rooms not facing the garden are very noisy, which can significantly affect the stay. Communication by email is also quite poor – we never received replies to some of our emails, including one regarding flowers that were delivered to the hotel and were unfortunately of very poor quality. Overall, we have mixed feelings. On one hand, it is a wonderful and impressive hotel, especially because of the gardens. On the other hand, small issues like noise and lack of email communication negatively affect the overall experience. We would still recommend the hotel, but strongly advise choosing a garden-facing room and confirming important requests in advance."

"Lovely hotel. We were offered a free upgrade to the penthouse. Staff were friendly and service was great. Heated pool. "

"Needs maintenance "

"Great stay! Free upgrade to a suite! Plenty of choice at breakfast. Huge pools. Area is very walkable into the Medina there are taxis out the front waiting of you do need one. I would stay here again! "

"Excellent !!"