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"Desde el principio la comunicación con el personal ha sido hostil. Hicieron caso omiso de mis peticiones. En una localidad donde no hay servicios, tienen inhabilitado el microondas. No se puede calentar ni un vaso de agua para hacer una infusión. El bar restaurante cerrrado todos los días. Ausencia de personal. Ten envían un código de acceso y se quedan tan anchos.Dicen "vistas a la montaña", lo que no dicen es que además a los contenedores de basuta y a los tubos de refrigeración. Nada de...

"Nice"

"Habitación muy limpia, céntrico."

"Relaxed place, in the center near the trainstation. Ideal for travelling on or a exploration of the old town."

"The hotel was very good "

"Great for a short stay."

"Clean room, friendly staff"

"Well located hotel in the heart of Vitoria-Gasteiz's Old Town, minutes walk from the train station. Ane on reception was extremely friendly and helpful. The Art Deco staircase was a real highlight and memorable feature."

"Good choice in bar/ restaurant for both dinner & breakfast"

"it is a good option to visit Votoria, its close to the downtown and overall was a good experience, cheers!"

"The Palace was originally built in the late 14th Century. The owners have done a wonderful job adding modern amenities while keeping the building authentic."

"Hotel was a great deal, excellent location, price was great for the type of hotel. Would recommend anytime."

"In the Old centre: 10 mins walk from the main square."

"Excelente hotel "

"A nice stay, 3rd visit for us and we always get a good stay, lovely rooms and good service. "

"Perfect"

"A hidden gem. Friendly staff and very clean rooms. "

"Hôtel propre, mais accueil glacial, aucun sourire, on ne prend pas la peine de répondre à nos questions, on a le sentiment d ennuyer la réceptionniste quand on arrive. Nous avons eu le droit a une coupure d eau, impossible de prendre notre douche le matin avant de partir, l'eau ne coulait pas des robinets, ni de la douche, par contre la chasse d eau fonctionnait. Les prix du restaurant sont excessifs pour ce qui est proposé et tous les autres restaurants ferme très tôt, donc ils ont le monopole....

"Cozy small place, clean and friendly host, breakfast is recommended. "