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Reviews of Ulalei Lodge

2.5 out of 5
Ulalei Lodge
Matautu-Tai, Vaiala, Upolu, Apia

Reviews

8.4

Very good

Rating 10 - Excellent. 6 out of 15 reviews" "
Rating 8 - Good. 6 out of 15 reviews" "
Rating 6 - Okay. 3 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Unknown

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and staff are amazing. The only thing is that my kids were so nosy that I had to make sure that they were quite as the rooms are close and the halls echo but other then that Amazing staff Amazing food. Amazing!!
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lodge was in a great area. Not too far from town but not too close so that there was less noise throughout the day but 5 minute drive to town. The staff was great and the room was awesome. We didn't need much, as long as there was air-con in the room to cool us down after a hot day outside, then it was great. The view at the dining area was amazing, with a front row seat of the Pacific Ocean and a small island in between. The staff was amazing and hospitable to us, and accommodating to our needs. Its a great place to stay, affordable, convenient and gives that island vibe.
Stayed 6 nights in Nov 2019
Response from Ulalei Team on 13 Nov 2019
Thank you for your beautiful review. Great to hear that you enjoyed our place and we look forward to hosting you again.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean, sparsely furnished, but the beds were very comfortable and the air conditioning efficient. It did get a bit cold in the night with only a sheet.
Stayed 1 night in Oct 2019
Response from kerikeri on 15 Oct 2019
Thank you Anne for your review. Your concern is noted. Hope to see you again soon Regards Ulalei Team

6/10 Okay

Mike, NZ

Travelled with family and small children
Disliked: Property conditions & facilities
Staff were lovely but seemed to have lost our reservation. Expensive for what it is. Very basic lodge accomodation.
Stayed 1 night in Sep 2019
Response from kerikeri on 15 Oct 2019
Talofa Mike Thank you for taking the time to review our lodge Team Ulalei

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to stay, bright rooms and our only stay in Samoa with aircon which was appreciated.
Stayed 1 night in Aug 2019
Response from Pepe on 18 Aug 2019
Thank you for your kind review. I hope you enjoyed your stay with us. Warm Regards, Team Ulalei

8/10 Good

Verified traveller

Liked: Staff & service, amenities
I didn't realise the bathroom was shared till i arrived as some rooms clearly state shared bathroom others you scroll down to read it. The bed was incredibly comfortable and staff were nice and helpful and location was great. The one thing that let it down is the sheets and towels were stained and bathroom didnt seem to be cleaned in the two days i was there.
Stayed 2 nights in Jun 2019
Response from kerikeri on 3 Jul 2019
Thank you for your review. This would help us greatly in improving our service. Will raise these issues with the responsible staff member. regards Team Ulalei

10/10 Excellent

PeavaoManaia, American Samoa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My trip was a quick overnight to connect on a flight back home to America Samoa. The room was clean with a/c, staff was friendly and helpful. Nothing to not like as I didn’t stay long enough to enjoy the property. Highly recommend this resort!
Stayed 1 night in Jun 2019
Response from kerikeri on 3 Jul 2019
Thank you for your review. Looking forward to hosting you again and hopeful for a longer stay. Regards, Team Ulalei

10/10 Excellent

Rose, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved their services. Really nice people. Very friendly. They treat us like a family. The best holiday ever. I recommend it to others.
Stayed 7 nights in Aug 2018
Response from kerikeri on 29 Aug 2018
Thank you Rose for the lovely review. I hope Kristy is much better now , Keri misses her. Looking forward to hosting you and your family again in the near future. Alofa atu mo outou. Regards, Pepe

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family......from Hamilton NZ
Great people, great facilities....kid friendly, helpful and perfect setting for our family. We felt safe and secure with 3 children the entire stay. Thanks.
Response from pepe/carol/morita on 17 Apr 2018
Thank you for your feedback. We are glad that you enjoyed your stay with us. God bless your family and we hope to see you on your next trip. Warm regards, Ulalei Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2017
Response from admin on 4 Jan 2018
thank you for your review. looking forward to hosting you again. Kind Regards, Team Ulalei

8/10 Good

Philip, Potsdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for snorkeling, nice staff, recommended
This pleasant guesthouse has 5 clean, recently renovated rooms with shared bathrooms. Great: well- equipped kitchen for guest use ( fee ), eating area, nice lounge. Hot water and air condition. Good value! The grounds, which are in good order, are situated on a small road along the seacoast on the edge of Apia. Little traffic noise. Palolo Deep marine reserve lies just down the road- one of the few places in Samoa where you can find intact coral right on the beach. Some criticism: Curtains in the room didn´t block out sunlight. Some issues with insects. In the morning, staff will be around the house, listening to music, watching TV, chatting- don´t expect any quiet after 7.30 am.
Stayed 3 nights in Aug 2017
Response from Julie on 27 Aug 2017
Thank you very much Philip for your Review. we do appreciate it and it is taken in to consideration . we hope that you enjoyed your stay with us , looking forward to host your family again in the future Warm Regards Julia

8/10 Good

James, Samoa

Liked: Staff & service, property conditions & facilities
great location
Very close to town walking distance even. Expedia advertised as having an Exceptional Breakfast but it was only bread/toast. Staff were great.
Stayed 2 nights in Jul 2017
Response from Julie on 13 Jul 2017
Thank you James for staying with us . We hope to see you again I the future Tulia

10/10 Excellent

TALI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cleanliness rooms
Awesome

6/10 Okay

Tomas

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2018
Response from Pepe on 24 Nov 2018
Talofa Tomas, Thank you for your feedback. I'm sorry we weren't able to meet your expectations but we will try our best to provide good service for your next visit. Kind Regards, Pepe

6/10 Okay

Tomas

Liked: Room comfort
Disliked: Cleanliness
Man får det man betalar för. Standarden var ok. Men städningen var det lite si och så med. I resturangköket så var det ingen högre standard.
Stayed 5 nights in Nov 2018
Response from pepe on 24 Nov 2018
Thank you