2 outdoor pools, open 6:00 AM to 7:00 PM, pool umbrellas, pool loungers
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Reviews of Sheraton Samoa Aggie Grey's Hotel & Bungalows

4.5 out of 5
Sheraton Samoa Aggie Grey's Hotel & Bungalows
Main Beach Road, Apia

Reviews

8.2

Very good

Rating 10 - Excellent. 96 out of 230 reviews" "
Rating 8 - Good. 83 out of 230 reviews" "
Rating 6 - Okay. 36 out of 230 reviews" "
Rating 4 - Poor. 6 out of 230 reviews" "
Rating 2 - Terrible. 9 out of 230 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Fuapepe

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff as always were Super friendly. This is the 2nd stay me and my family have had here. And they never disappoint. It was unfortunate our original room wasn’t available due to renovations. We were then upgraded to a bungalow. Probably wise of them to inform us prior to checking in via phone call.
Stayed 1 night in Apr 2020
Response from Nesa on 6 May 2020
Talofa Lava, Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slow Season Letdown
We visited during the COVID-19 lockdown in Samoa which meant that hotel services were sparse. While the room was still great, we were really disappointed in the availability (and cost!) of food options and ate most of our meals away from the hotel. We also had the housekeeping walk in on us without knocking which was a bit embarrassing. She did apologize, but for what we paid to stay at this hotel - and to support them during a time of slow business - I was actually quite disappointed. There are many other options for higher end hotels in Apia and I’ll probably choose another next time.
Stayed 2 nights in Apr 2020
Response from Nesa on 6 May 2020
Talofa Lava, Thanks for staying with us. We appreciate your feedback!

8/10 Good

H, Auckland, NZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was immaculate and our garden fale was gorgeous and so quiet! Loved the pool but the bar there was never staffed, and we would often have to ask people three or four times for pool towels and things like that.
Stayed 2 nights in Mar 2020
Response from Res on 16 Mar 2020
Talofa lava, Thank you for your feedback which is very much appreciated. Great to hear that you had a lovely time and we hope you will stay with us again. Kind regards, Res

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint i have staying here is that i wish i stayed here longer than one night!!! From the service, to the food and to the rooms; everything was excellent. Breakfast was amazing as there were soo many options to choose from and more importantly delicious. Would definitely recommend staying here
Stayed 1 night in Feb 2020
Response from Nesa on 28 Feb 2020
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020
Response from Nesa on 28 Feb 2020
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020
Response from Nesa on 28 Feb 2020
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Paul&Victoria, Auckland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were extremely friendly and helpful,atmosphere was great and will stay there again and recommend to friends and family
Stayed 8 nights in Jan 2020
Response from Sanesa on 18 Jan 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Dec 2019
Response from Sanesa on 18 Jan 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a nice laid back atmosphere. The staff were friendly and helpful and the location was convenient
Stayed 2 nights in Nov 2019
Response from Sanesa on 18 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Puaina, Auckland NZ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was absolutely amazing with everything. Love it.
Stayed 2 nights in Dec 2019
Response from Res Team on 29 Dec 2019
Talofa lava, Thank you so much for your feedback which is very much appreciated. Please let us know should you wish to book with us, Sheraton Aggie Greys Hotel & Bungalow again. Kind regards, Res Team

10/10 Excellent

Sio, Hawaii

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
💯Friendly staff members.💪🇼🇸❤👈 The continental breakfast was great.🙂🤙🏼👈 The bungalow we stayed in was perfect, we are simple & forevergreatful...😎 Will visit again in the near future, thank you "Aggie Grey" Sheraton & the beautiful staff.❤🇼🇸👈
Stayed 7 nights in Nov 2019
Response from Sanesa on 18 Jan 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great swimming pools and close proximity to town. Wonderful staff, friendly and always willing to help.
Stayed 1 night in Oct 2019

10/10 Excellent

I, Hong Kong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its a good stay and I love their beautiful beach ! Just be prepared all dining will be within the resort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at pool bar are awesome Loved the pool vibev
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 11 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2019

10/10 Excellent

Nick, New Plymouth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were incredible nothing was too much trouble had an amazing experience
Stayed 5 nights in Sep 2019
Response from Res on 22 Sept 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in Apia, s short walk to the main areas. Room very comfortable and quiet. Staff friendly and professional.
Stayed 1 night in Sep 2019
Response from Res on 18 Sept 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from RES on 14 Sept 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hygiene, rats in room, cold coffee, food awful , just a bad holiday. Left early.
Stayed 10 nights in Aug 2019
Response from Res on 1 Sept 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. See you again, soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you want to visit Apia. Top class facilities, great servce especially from Martini at the pool bar
Stayed 1 night in Aug 2019
Response from Res on 15 Aug 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bungalow I stayed in was beautiful, surrounded by a garden.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs continuous maintenance on things like shower taps that are broken, faulty power sockets, and general checking that all fixtures are still in working order
Stayed 6 nights in Jul 2019
Response from Res on 11 Aug 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern and the old combined well, great food and bar facilities. Handy to town, markets. Convenient to walking distance to other bars and restaurants.
Stayed 1 night in Aug 2019
Response from Res on 11 Aug 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

2/10 Terrible

Verified traveller

Disliked: Staff & service
was booking my hotels for a stay in Sept and accidently set the date for the same day I was making the booking (2 months earlier). I found out about the mistake 2 days later when asked to rate my stay and contacted the hotel to explain the situation. The response was that as my contact was after the booking and therefore it was marked as a no show and no refund or transfer of date was possible. I then found out the later date would have been only 60% of the price I paid. Very poor from this hotel.
Stayed 1 night in Jul 2019

10/10 Excellent

renata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Res on 27 Jul 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Great location. Pleasant relaxed atmosphere. Good breakfast. Excellent staff.
Stayed 1 night in Jul 2019
Response from Reservations on 7 Jul 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is amazing. So kind, welcoming and professional. We arrived late and exhausted. The check in was fast and easy (staff was so friendly). They brought us a much appreciated refeshing, cold welcome drink during check-in! Then, Ketsu was so kind to carry our oversized heavy bags to our room and give us a quick room orientation. The rooms were beautiful and had everything we needed (robes, slippers, iron/board, complimentary bottles of water). The AC was so cold (this isn't always the case in other hotels we stayed in Samoa). Buffett breakfast was delicious with a good selection. The pool is beautiful and clean. We had free wi-fi (a real luxury in Samoa, this may have been because I was a Marriott Bonvoy member, but still free wi-fi and happy teens). The beds and bedding were so comfortable and nice pillows. The bathrooms are beautiful and spacious. The only complaint is that the shower is poorly designed. The water flows over the stall edge into the bathroom floor area. However housekeeping is so fantastic that we would shower, leave a big mess and come back to our rooms shortly after and the bathroom was perfectly clean, dry and sparkling. The staff in the lobby were so helpful snd able to assist us with eveything we needed. Easy checkout too. Huge thank you to the best staff Lealofisa and Heleina! Really enjoyed our stay here and the location is the most convient on downtown Apia area.
Stayed 3 nights in Jun 2019
Response from Res Team on 17 Jun 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
pool was great as was the terrace for drinks (on closer inspection of the lovely black and white pictures there were simple photocopies in frames) , drinks service slow, someone stole my shorts from outside of my room, constant dripping tap, plug did not work in the bath (but who wants a bath in 30C heat), stained mirror,clearly not cleaned under sink/ behind or above furniture. Had an awful meal with inedible salad and sent it back. if you like pizza, steaks and simple food you will be fine. vegetarian/vegan options slim to non-existant. overall DON'T do it spend more money at another resort/stay on the coast. Apia itself is not exciting.
Stayed 6 nights in Apr 2019
Response from Res on 8 Jun 2019
Thank you for staying with us! We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. See you again, soon!

10/10 Excellent

Asenath, Brisbane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the spacious room and bedding. Room was situated perfectly near the pool and bar, enjoyed the buffet breakfast every morning.
Stayed 10 nights in May 2019
Response from Res Team on 2 Jun 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff who went out their way to help and great pool area. The FiaFia night was also a highlight
Stayed 2 nights in May 2019
Response from Res Team on 2 Jun 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place but disappointed about noisy neighbors over the back fence till 4:00am.
Stayed 1 night in May 2019
Response from Res Team on 21 May 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. See you again, soon!

6/10 Okay

Danny, Auckland

Travelled with family and small children
Liked: Staff & service
Liked the Location, central easy access short distance to shops, markets, restaurant, free breakfast is very good etc. Eating lunch and dinner at the hotel is very expensive. Menu is not that great. Fiafia nite which includes buffet and show is a little over priced.Staff are great.
Stayed 6 nights in May 2019
Response from Res Team on 15 May 2019
Thank you for staying with us! We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. See you again, soon!

8/10 Good

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Happy with everything except the outdoor tiles that were everywhere were extremely slippery when wet which is a massive safety issue as it rains basically every day in the wet season and they are also all around the pool areas! Everyone including the staff had to walk very carefully to avoid slipping over. This should be a priority to be rectified. Also a another minor issue was the size of the drinking glasses, they were basically the size of shot glasses, maybe slightly bigger. People were getting two or three glasses to make one decent drink.
Stayed 12 nights in Apr 2019
Response from Res Team on 13 May 2019
Talofa, Thank you for taking the time to provide us with your feedback. We're really sorry to hear you had to experience that during your stay. This has been escalated onto our property manager for further assistance in ensuring our tiles are safe for guests to walk on. We certainly appreciate all feedback and genuinely use all/any feedback with the sheer desire to continually improve what we offer. We look forward to accommodating you again, in the future, should the opportunity arise. Fa'afetai Lava, Eden

10/10 Excellent

Shreya, NZ

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service, great rooms, epic breakfast! Highly recommend!
Stayed 7 nights in Apr 2019
Response from Sheraton Samoa on 6 May 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019
Response from Sheraton Samoa on 6 May 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower over bath leaked a lot while showering leaving a big puddle every time - other than that we had a very good stay and would recommend this hotel.
Stayed 5 nights in Apr 2019
Response from Res Team on 4 May 2019
Thank you for staying with us and providing us with your review. We certainly appreciate all feedback and genuinely use all/any feedback with the sheer desire to continually improve what we offer. We're sorry you had to experience this during your stay. I have reached out to our Maintenance team to further assist with this issue to ensure it wont happen again for our future guests. We look forward to accommodating you again, in the future, should the opportunity arise. Fa'afetai Lava

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival we were told we'd been upgraded to a bungalow but that was dark in the day time and very small so we asked for another room and this was not a problem for the staff, by the afternoon of our first day we were in a superior room that was much better. I would not recommend the bungalows. Staff were amazing and nothing was a problem I could not fault their service.
Stayed 6 nights in Apr 2019
Response from Res Team on 30 Apr 2019
Talofa Lava, Thank you for taking the time to provide us with your review. We're sorry to hear your bungalow was very dark. Majority of our bungalows are garden view rooms so it would be quite intimately less lit but we do, however, have bungalows that offer much more sunlight/light scattered around the property. Should you stay with us again in the near future, our staff will be more than happy to show you our more lit bungalows. It's a pleasure to know our staff's service was amazing and we will certainly use all/any feedback with the sheer desire to continually improve what we offer. Thank you again for staying with us.

8/10 Good

Verified traveller

Stayed 6 nights in Apr 2019
Response from Res Team on 28 Apr 2019
Thank you for staying with us and providing us with your review. We look forward to accommodating you again in the near future, should the opportunity arise. Fa'afetai Lava,

8/10 Good

Verified traveller

Stayed 7 nights in Apr 2019
Response from Res Team on 28 Apr 2019
Thank you for staying with us and providing us with your review. We look forward to accommodating you again in the near future, should the opportunity arise. Fa'afetai Lava,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot water was not always great. Sometimes Luke warm only.
Stayed 6 nights in Apr 2019
Response from Res Team on 24 Apr 2019
Talofa, Thank you for the time you took to review your stay. We're really sorry to hear the water temperature was not always great during your stay. After a long day its nice to come home to a nice hot shower and were sorry we couldn't provide that for you. We certainly appreciate all reviews and genuinely use all/any feedback with the sheer desire to continually improve what we offer. We certainly value your review and we will work closely with our maintenance team to ensure our hot water stays hot always. We look forward to accommodating you again, in the future, should the opportunity arise. Fa'afetai Lava.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the blend of western and Samoan architectural buildings. We would love to see more of Samoan themes in the foyer as your guests arrive. That’s the disappointment we noticed as we entered. The entrance is more like any western or European characteristics we experienced in many places we stayed over the years. We expect more of Samoan uniqueness in her proud culture and traditions.
Stayed 5 nights in Apr 2019
Response from Sheraton Samoa on 6 May 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to the market and city center. The staff was very friendly and helpful, provide very good service. The breakfast buffet got lots of choice and the breads and food were tasty. Let's talk about the things I don't like: the white cushion cover for pool side chairs are dirty, tile floor around the pool is not clean enough. Quality of toilet paper was so poor. Neighbour's dog barking during the night and early morning every day, not suggest for people with light sleep.
Stayed 3 nights in Apr 2019
Response from Sheraton Team on 22 Apr 2019
Talofa Lava, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff! The stay at the hotel was memorable because of the staff. Friendly, always ready and willing to help and welcoming. The Thursday night fiafia night was a touch of loveliness and a nice showcase of Samoan culture.
Stayed 4 nights in Apr 2019
Response from Sheraton Team on 22 Apr 2019
Talofa Lava, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2019
Response from Sheraton Team on 19 Apr 2019
Talofa, Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sue, American Samoa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aggie Grey's is a beautiful hotel and grounds. I was very excited that they added a lap pool. It was perfect after a long day of traveling.
Stayed 1 night in Apr 2019
Response from Sheraton Team on 15 Apr 2019
Talofa, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a first class Hotel and everything was great.
Stayed 1 night in Apr 2019
Response from Sheraton Team on 15 Apr 2019
Talofa, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful, from from the hotel it’s swlf, and the staff. We actually met 1 lady who knew my family, as I was here for a family reunion ♥️ Small world, but the most beautiful people :) very lovely staff members.
Stayed 1 night in Apr 2019
Response from Sheraton Team on 15 Apr 2019
Talofa, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Sheraton Team on 1 Apr 2019
Talofa Lava, Thanks for staying with us. We appreciate your feedback!