Anthem at Merrill Ranch Hotels, Florence

"Very welcoming check in experience. Clean room. Room entrance door was binding when opening. Bed comfortable. Pillows were small and flat offering no support; thus didn’t sleep well. Please replace these!. Breakfast okay and basic. Eating area was clean."

"Did not use"

"We booked for the pool turns out the pool has been under renovation for some time now. Had to cancel my second night "

"Two night stay. Check in was easy, friendly staff. We had an issue with the a/c in the room on the first night. Talked to staff in the morning and asked to have it checked. We went out in the morning and returned around noon and still had no a/c. Informed staff as we were heading out again. Didn’t return until after 10 pm to find still no a/c. Was to tired to ask to change rooms at this point as we were leaving the next morning. Bed was comfortable with nice pillows, but sheets were not very good, towels were low quality, and no hand towels. No hair dryer in the room. Requested one from front desk but it did not work. They don’t do a breakfast, and snacks are all vending machine. No pantry at front desk to purchase anything. "

"We really enjoyed our stay! Nice pool. Plenty of room in the house. Very comfortable beds!"

"No coffee in lobby area in the morning "

"We thoroughly enjoyed our week. Communication with the owner was immediate response and any issues were taken care of. "

"Great location! I'm always treated like family! Very comfortable!"

"Clean and reasonably comfortable. Desk staff was very pleasant which I appreciated! The rooms were maintained well enough, but could stand for some paint and detailing. And I never realized how much I liked having motel art on the walls until staying here. There was none!"