Exterior
Check availability

Reviews of Renaissance Amsterdam Schiphol Airport Hotel

4 out of 5
Renaissance Amsterdam Schiphol Airport Hotel
Meester Jacob Takkade 35, Aalsmeer

Reviews

8.8

Excellent

Rating 10 - Excellent. 565 out of 1001 reviews" "
Rating 8 - Good. 300 out of 1001 reviews" "
Rating 6 - Okay. 72 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jill

Liked: Cleanliness
Disliked: Staff & service
It was around noon when I got to the hotel and even though the room was ready I was going to have to pay 10 euro for every hour before the 3 o'clock check-in if I wanted the room. The bar didn't open until 5 so I went to the restaurant and had to sit in a select small area because it was lunch time and I guess getting a table dirty on the other side would have effected the symmetry of the room? At dinner a man ordered a steak but it came with potatoes, he asked to substitute them for green beans. The manager came out and said they are more concerned about the presentation of the dish so if he wasn't allergic to potatoes they won't substitute!
Stayed 2 nights in May 2024
Response from Front Office Team on 21 May 2024
Dear Mr. Jill,Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you faced during your stay.Regarding the early check-in fee, our policy is designed to accommodate guests who arrive before our standard check-in time, and the fee helps us manage the availability of rooms. However, we understand how this might have been frustrating and will review our policies to see if improvements can be made.We're sorry to hear about your experience in our restaurant. We strive to create an inviting and comfortable dining environment for all our guests. Your feedback about the seating arrangement and the lunch service has been noted, and we will work with our team to ensure a more flexible and welcoming setup in the future.Concerning the dinner situation, our intention is always to provide the highest quality dining experience, and sometimes this involves adhering to specific presentation standards. However, your feedback is valuable, and we will revisit our policies to be more accommodating to our guests' preferences and needs.Thank you again for your review. We hope to have the opportunity to welcome you back and provide you with an improved experience.Warm regards,Front Office Team

8/10 Good

Heather, Riverside

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! Convenient to Schiphol Airport with a free shuttle.
Stayed 1 night in Apr 2024
Response from Front Office Team on 21 May 2024
Dear Heather,On behalf of the entire hotel team, I want to thank you for choosing our hotel and for evaluating your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Andre

Liked: Property conditions & facilities
Good stay
Stayed 3 nights in May 2024
Response from Front Office Team on 21 May 2024
Dear Andre,On behalf of the entire hotel team, I want to thank you for choosing our hotel and for evaluating your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

CARLOS

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laura at the front desk and Rosa at the dinning facility were amazing. The only drwa back the cook/chef in the AM May 12 preparing eggs and omellets was rude and a bad cook. Overeasy eggs and over medium eggs were cooked wrong. Overall the hotel is incredible nice. I will stay there again.
Stayed 1 night in May 2024
Response from Front Office Team on 21 May 2024
Dear Carlos,Thank you for sharing your feedback about your recent stay with us. We're thrilled to hear that Laura and Rosa provided you with amazing service during your time here. They truly embody our commitment to exceptional guest experiences.However, we're sorry to hear about your less-than-ideal experience with our morning cook/chef. Please accept our sincere apologies for any inconvenience caused. We take your feedback seriously and will address this issue with our culinary team to ensure that all guests receive deliciously prepared breakfast items and courteous service.We're delighted to know that despite this setback, you found our hotel to be incredibly nice overall, and we're grateful for your willingness to stay with us again. We look forward to welcoming you back for another enjoyable stay.Warm regards,

8/10 Good

MITA BHATTACHARYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front Office Team on 21 May 2024
Dear Mita Bhattacharya,On behalf of the entire hotel team, I want to thank you for choosing our hotel and for evaluating your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Stacey, Leduc County

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and appreciated the shuttle option for the airport.
Stayed 1 night in Apr 2024
Response from Front Office Team on 21 May 2024
Dear Stacey,On behalf of the entire hotel team, I want to thank you for choosing our hotel and for evaluating your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

marcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
To be honest they need a bellman for luggage. Always keep a copy your reservation because they almost charged me 35 dollars more than what Expedia quoted..it did rectified..Other than that it was okay..
Stayed 5 nights in Apr 2024
Response from Front Office Team on 21 May 2024
Dear Marcia,Thank you for choosing to stay with us and for sharing your feedback. We appreciate your honesty and are glad to hear that overall, your experience was satisfactory.We apologize for any inconvenience caused by the initial discrepancy in the billing and are relieved to hear that it was rectified promptly. Your feedback about the need for a bellman for luggage is noted, and we will explore ways to enhance our services to better accommodate our guests' needs.We value your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,

10/10 Excellent

Sheryl A

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in this airport hotel overnight after a cruise and before flying home. Very nice and extremely comfortable rooms. Nice free shuttle to the airport.
Stayed 1 night in Apr 2024
Response from Front Office Team on 21 May 2024
Dear Sheryl A,On behalf of the entire hotel team, I want to thank you for choosing our hotel and for evaluating your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

billy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived really early from the States to check in at hotel but check in isn’t until 3 pm? The hotel staff went out of there way to help us get to our room asap.Young lady running the restaurant was equally helpful? We initially arrived to early to check in she allowed us access to restaurant for beverages and breakfast which was over the top. Everyone was so nice and helpful. Awesome experience in customer service and great hospitality. Highly recommend.
Stayed 1 night in Apr 2024
Response from Front Office Team on 21 May 2024
Dear Billy,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a good size and modern throughout . A great size shower. Front of desk staff very helpful and the choice of breakfast was very good … especially the omelettes.
Stayed 2 nights in Apr 2024
Response from Front Office Team on 21 May 2024
Dear Ms. Sylvia,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ezhilselvi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean, bed was soft and comfortable. Bathroom was spacious and clean. Staff was amazing and airport shuttle was very convenient.
Stayed 2 nights in Apr 2024
Response from Front Office Team on 21 May 2024
Dear Ezhilsevi,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Maria, Bradenton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Great staff!
Stayed 1 night in Apr 2024
Response from Front Office Team on 21 May 2024
Dear Ms. Maria,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

john

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Front Office Team on 21 May 2024
Dear John,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Josephine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed the night before flying out early morning the next day and the airport shuttle provided was very convenient and on time! The rooms were also very nice and had a large bathroom. Hope to stay here again!
Stayed 1 night in Mar 2024
Response from Front Office Team on 21 May 2024
Dear Ms. Josephine,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport, shuttle was great perk. Dining was really nice experience as well!
Stayed 2 nights in Mar 2024
Response from Carlota Ruiz - Reservations Specialist on 22 Mar 2024
Dear Jeff, Thank you very much for your amazing review!We look forward to welcoming you once again at Renaissance Amsterdam Schiphol Airport.

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In recent years I have had one-night stays at several hotels close to Schiphol, and this one is my favorite. My requirements have been quality accomodations, dining on site, and a good shuttle service to the airport. The Marriott Renaissance gets top marks in those three categories. My only complaint is minor, and to me, it was surprising. One of my anticipations under these circumstances is to finish a meal with an excellent local cheese. They had only one French variety to offer.
Stayed 1 night in Mar 2024
Response from Carlota Ruiz - Reservations Specialist on 8 Mar 2024
Dear Russell, Thank you very much for taking time in reviewing our hotel. Your review will be shared with the rest of our team. Hopefully we can welcome you soon again!

10/10 Excellent

Pritesh

Stayed 1 night in Feb 2024
Response from Luis Botas (FOM) on 22 Mar 2024
Dear Mr Pritesh,On behalf of the entire team, I would like to thank you very much for your recent stay with us and for taking the time to evaluate your experience!We are happy to see you had an excellent stay with us.Looking forward to welcoming you again in the near future.Warm regards,Luis BotasFront Office Manager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel wonderful staff
Great hotel and amazing staff Will stay again for sure One of the best
Stayed 1 night in Feb 2024
Response from Carlota Ruiz - Reservations Specialist on 14 Feb 2024
Dear James, Thank you for your amazing review! Your opinion is highly valued and will be shared with the team at Renaissance!Looking forward to welcome you again.

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tiago Rodrigues on 20 Jan 2024
Dear Vladimir, Thank you very much for your recent stay and for taking the time to leave us a review. We are glad to see you have enjoyed your stay with us!Looking forward to welcoming you again in the near future.Warm regards

8/10 Good

Melanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but lacking
Stayed 2 nights in Jan 2024
Response from Tiago Rodrigues on 20 Jan 2024
Dear Melanie,On behalf of the entire team, I would like to thank you very much for your recent stay at our Hotel and for taking the time to evaluate your experience with us.I am sorry to learn that we have not fully met your expectations. We can take your feedback as a learning moment and improve our guest experience in the future.Thank you very much!Looking forward to welcoming you again in the near future.Warm regards

10/10 Excellent

Anntionette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant place to stay.
Stayed 1 night in Jan 2024
Response from Tiago Rodrigues on 14 Jan 2024
Dear Anntionette, Thank you very much for your recent stay and for taking the time to leave us a review. We are glad to see you have enjoyed your stay with us!Looking forward to welcoming you again in the near future.Warm regards

10/10 Excellent

Daniel R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Tiago Rodrigues on 6 Jan 2024
Dear Mr. Daniel R,Thank you very much for your recent stay and for taking the time to leave us a review. We are glad to see you have enjoyed your stay with us!Looking forward to welcoming you again in the near future.Warm regards

10/10 Excellent

Angela

Stayed 1 night in Dec 2023
Response from Tiago Rodrigues on 6 Jan 2024
Dear Angela,Thank you very much for your recent stay and for taking the time to leave us a review. We are glad to see you have enjoyed your stay with us!Looking forward to welcoming you again in the near future.Warm regards

10/10 Excellent

Steven

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carlota Ruiz - Reservations Specialist on 19 Dec 2023
Dear Steven, Thank you very much for this amazing review! Looking forward to welcome you again at Renaissance.

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Luis Botas (FOM) on 17 Dec 2023
Dear Janine,Thank you very much for your recent stay with us and for taking the time to evaluate your experience!It is great to hear that you had a great time with us.We are looking forward to welcoming you back.Warm regards,Luis BotasFront Office Manager

10/10 Excellent

Hershey

Stayed 1 night in Dec 2023
Response from Luis Botas (FOM) on 10 Dec 2023
Dear Hershey,Thank you very much for choosing our Hotel and for taking the time to evaluate your experience with us!We are delighted to learn you have enjoyed your stay with us!Looking forward to welcoming you again in the near future.Warm regards,Luis BotasFront Office Manager

2/10 Terrible

V

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not centrally located. You have to take a shuttle, which, thankfully, the hotel provides, to the train station and then a train to the Central city to have fun, so beware of that also there was mold in the shower. The property knew about it. The receptionist said they knew about it but basically they were too busy to fix it and they seem to have a mold problem because they know they had to take care of it but they just don’t have time to take care of it. It's pretty disgusting, unsanitary and hazardous.
Stayed 3 nights in Nov 2023
Response from Carlota Ruiz - Reservations Specialist on 6 Dec 2023
Dear V, Thank you very much for taking time to review our hotel. We are sorry to see we haven't meet your expectations in our location as an airport hotel. We are glad to hear you appreciated our free shuttle service to the airport and back.We are surprised to hear about the unusual mold situations in the shower, however, it is thanks to this information we can better ourselves and improve our services. Our managers have been informed about this and we will take care of it immediately. We hope the rest of your stay was pleasant with us and that you return to our hotel in the future.

10/10 Excellent

Crystal, Sarasota

Liked: Cleanliness, staff & service, property conditions & facilities
s
Response from Luis Botas (FOM) on 7 Dec 2023
Dear Crystal,Thank you very much for your recent stay and for taking the time to review your experience with us!We are happy to see that you had a great time with us!Looking forward to welcoming you again in the near future.Warm regards,Luis Botas

10/10 Excellent

Stephen, Gate Helmsley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spot on. will stay again and use as base for travelling into Amsterdam Everything right
Stayed 1 night in Dec 2023
Response from Carlota Ruiz - Reservations Specialist on 6 Dec 2023
Dear Stephen, Thank you very much for this amazing review! Looking forward to welcome you back to Renaissance Amsterdam Schiphol Airport!

10/10 Excellent

Travis, Atlanta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
What an oasis after a week of European travel. Clean room and very modern. Highly recommend.
Stayed 1 night in Dec 2023
Response from Carlota Ruiz - Reservations Specialist on 6 Dec 2023
Dear Travis, Thank you very much for taking time to review our hotel!We are glad to hear you enjoyed and relaxed :)Wish you an amazing week!

8/10 Good

Kevin

Liked: Staff & service, room comfort
Hotel with shuttle
We decided to stay near the airport in a hotel with a shuttle. It was convenient for us, although an early morning flight was pre-shuttle hours. Check-in was slow, but check-out was rapid. The restaurant is quite okay for an airport hotel. The room was well appointed and clean. The big disappointment was a shower black with mold. Both reception and management apologized for this, and offered to shift rooms, but for such a short stay we decided to stick it out.
Stayed 3 nights in Oct 2023
Response from Carlota Ruiz - Reservations Specialist on 4 Dec 2023
Dear Kevin, Thank yo very much for taking your time on sharing your experience with us. We are sorry we failed to meet your expectations on our accommodation. However, we are happy your overall stay at Renaissance was of your please. We look forward to welcome you soon again at our hotel.Reservations team.

10/10 Excellent

Pascal

Stayed 1 night in Nov 2023
Response from Luis Botas (FOM) on 10 Dec 2023
Dear Pascal,Thank you very much for your recent stay with us and for taking the time to review it!I am glad to see you had a great time with us!Looking forward to welcoming you again in the near future.Warm regards,Luis BotasFront Office Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Reservations on 13 Nov 2023
Dear Guest, Thank you very much for your review! Looking forward to welcome you again at the Renaissance!

8/10 Good

Melanie

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
check in was a nightmare, took 40mins with the q which is a shame as after this the stay was really nice Another annoyance is that the shuttle bus to the airport is every 20-25 mins so you have no clue if you need to wait 5mins or 25mins as the reception team do not keep tabs on what time the bus last left
Stayed 2 nights in Oct 2023
Response from Carlota Ruiz - Reservations Specialist on 3 Nov 2023
Dear Melanie, Thank you for sharing with us. It is like this how we learn about our guests' experience and we make improvements. Furthermore, we are sorry to hear about this and we hope to welcome you in our hotel in the future. Kind regards,

10/10 Excellent

Jim Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 1 night in Oct 2023
Response from Reservations on 13 Nov 2023
Dear Guest, Thank you very much for your review! Looking forward to welcome you again at the Renaissance!

8/10 Good

Jeffrey

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Restaurant and bar great. Room comfortable but black mold in shower concerning. Free shuttle and great staff.
Stayed 1 night in Oct 2023
Response from Luis Botas (FOM) on 10 Dec 2023
Dear Jeffrey,Thank you very much for your recent stay and for taking the time to evaluate your experience with us!I am glad to hear you have enjoyed our staff service, shuttle, restaurant and bar. I would like to apologize for your room not being entirely up to our standard.Hoping to have the opportunity of welcoming you again in the near future.Warm regards,Luis BotasFront Office Manager

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, well decorated, and clean. Good food in the restaurant. Free shuttle to/from Schipol Airport.
Stayed 1 night in Oct 2023
Response from Reservations on 13 Nov 2023
Dear Guest, Thank you very much for your review! Looking forward to welcome you again at the Renaissance!

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good. I would recommend to others when staying at the airport or business meetings. However Marriott Bonvoy points are not available when you book through Expedia, etc.
Stayed 1 night in Oct 2023
Response from Luis Botas (FOM) on 10 Dec 2023
Dear Richard,Thank you very much for your recent stay with us and for taking the time to evaluate your experience with us.I am glad to hear that you have enjoyed your stay with us! Indeed, as per Marriott Bonvoy Loyalty Program, the points can only be earned when booking directly.Thank you very much!Looking forward to welcoming you again in the near future.Warm regards,Luis BotasFront Office Manager

4/10 Poor

John

Stayed 1 night in Oct 2023
Response from Luis Botas (FOM) on 10 Dec 2023
Dear John,Thank you very much for your recent stay and for taking the time to leave us a review.I am sorry to hear that your stay did not meet your expectations.I truly hope you can give us a second chance so we can have the opportunity of welcoming you again in the near future.Warm regards,Luis BotasFront Office Manager

10/10 Excellent

Kathlynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm before the storm!
We always spend our last night in Europe at an airport hotel to reduce stress & get a good night's sleep. It was lovely wandering the surrounding area with the horses/sheep/canals. Breakfast was delicious. Shuttle is only 15 minutes. Printer in room saved us so much time at AMS as our temp phone failed us and apps were unusable. Lovely staff at all levels, and we were able to relax and prepare for the absolute slog of international flight the next day.
Stayed 1 night in Oct 2023
Response from Carlota Ruiz - Reservations Specialist on 12 Oct 2023
We are very happy to hear you had a wonderful experience! Looking forward to welcome you again Kathlynn.

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and spacious room.
Stayed 2 nights in Sep 2023
Response from Luis Botas (FOM) on 7 Dec 2023
Dear Marjorie,Thank you very much for your recent stay and for taking the time to review your experience with us.We are looking forward to welcoming you again in the near future.Warm regards,Luis BotasFront Office Manager

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Luis Botas (FOM) on 7 Dec 2023
Dear Esther,Thank you very much for choosing our Hotel and for taking the time to review your experience with us.We are looking forward to welcoming you again in the near future.Warm regards,Luis BotasFront Office Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite even though it is at end of runway! Shuttle sometimes may not be reliable! $25 to check in 1.5 hours early?
Stayed 2 nights in Oct 2023
Response from Luis Botas (FOM) on 10 Dec 2023
Dear Joseph,Thank you very much for your recent stay and for taking the time to evaluate your experience with us!I am glad to hear that you have enjoyed your stay with us.I am sorry to hear that you have experienced some delays with our shuttle bus.We indeed have a 10 euro per hour policy to guarantee early check-ins.Thank you very much!Looking forward to welcoming you back in the near future.Warm regards,Luis BotasFront Office Manager

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Sharon

Stayed 1 night in Sep 2023
Response from Luis Botas (FOM) on 7 Dec 2023
Dear Sharon,On behalf of the entire team, I would like to thank you very much for your recent stay at our Hotel and for taking the time to evaluate your experience with us.I am sorry to learn that we have not fully met your expectations. Since your review is based in points only, I would like to ask you if you can reach out to us with more detailed information so we can take your feedback as a learning moment and improve our guest experience in the future.Thank you very much!Looking forward to welcoming you again in the near future.Warm regards,Luis BotasFront Office Manager

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Joy

Stayed 1 night in Sep 2023

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to start by showing recognition to Paula who was the hostess with the mostest at the restaurant. She was incredibly warm, welcoming and professional. It was a very busy night due to many canceled and delayed flights which obviously led to a lot of last minute bookings, and she was the epitome of grace and poise the entire time! Also Jose, the following day at the restaurant for lunch deserves a shout out as well. Very kind and friendly! The property over all was excellent! Clean and spacious, dinner was great, lunch was great. The only small issue I had was with the young lady at the front desk checking us in, she had a slight attitude and seemed very annoyed that I existed lol but she may have just been tired. Highly recommend this place!
Response from Carlota Ruiz - Reservations Specialist on 13 Oct 2023
Dear Susana,Thank you for your feedback! We are very happy to hear you had a pleasant stay at Renaissance and we look forward to welcome you very soon.

4/10 Poor

martine

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad service and staff
Really bad service and staff didn’t care a hoot. Told different info from each person dismissed our complaints would not recommend it even though the hotel was very new clean and wonderful the service was v bad
Stayed 1 night in Sep 2023

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023