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"Nice and clean and quiet "

"Rooms are clean and spacious, but pretty basic. The pool areas, atrium, & bar/restaurant are nice. The kids love the ice cream shop and Starbucks on-site. It’s our “go-to” place when staying in Sandusky. "

"Room was clean and spacious has a lot of snack options onsite water park was nice "

"This hotel was lovely! Great breakfast too. Thank you!! "

"Friendly staff. We just stopped overnight on our way to our destination and did not use the amenities. Bed was comfortable and room clean. "

"Friendly staff "

"Great check in process. Super friendly and accommodating!"

"There was no breakfast whole weekend. No pool or hot tub. No elevator whitch they should tell people. "

"I am writing to bring to your attention an unfortunate experience during our recent stay at the Crowne Plaza Cleveland Airport by IHG on April 3rd. Upon arrival, I was met by a front desk agent (white male, older with glasses) who displayed unprofessional behavior, including using inappropriate language immediately after a phone call and maintaining a dismissive attitude toward me. When I inquired if there was an issue, he did adjust his demeanor; however, the initial interaction was concerning. We had reserved two rooms on the second floor, traveling with three senior citizens and two children. Shortly after check-in, we were informed that the elevator was out of service. This presented a significant inconvenience for our group and impacted our overall experience. Additionally, I noticed that the condition of our rooms did not appear to meet Marriott standards. I have photographs that I would be happy to share for your review. There was no receipt sent upon checkout, even after requesting an email. I wanted to bring this to your attention, not only to address the immediate issues but also to ensure that future guests do not encounter similar challenges. While I understand that operational issues can occur, the combination of unprofessional staff behavior and facility limitations made our stay difficult."