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Reviews of Kawilal Hotel

3.5 out of 5
Kawilal Hotel
Avenida Puente de la Gloria, Riveras del Río Michatoya, Amatitlan, Guatemala

Reviews

9.0

Wonderful

Rating 10 - Excellent. 79 out of 120 reviews" "
Rating 8 - Good. 29 out of 120 reviews" "
Rating 6 - Okay. 5 out of 120 reviews" "
Rating 4 - Poor. 1 out of 120 reviews" "
Rating 2 - Terrible. 6 out of 120 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Edwin E

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Keep up the good work.
Stayed 2 nights in Mar 2024

10/10 Excellent

Yoo

Stayed 1 night in Feb 2024

10/10 Excellent

Juana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in Feb 2024

8/10 Good

Joong Min

Stayed 1 night in Jan 2024

6/10 Okay

J Shane

Stayed 1 night in Jan 2024

8/10 Good

SEUNGIL, MIXCO

Stayed 2 nights in Dec 2023

8/10 Good

Edgar

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good people, good service
Stayed 2 nights in Apr 2023

10/10 Excellent

Lucrecia

Stayed 2 nights in Apr 2023

2/10 Terrible

DU HWAN

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Fue una experiencia malísima, habitación lleno de zancudos. cama también todo húmedo. Nos decimimos salir 8pm
Stayed 1 night in Jul 2022

10/10 Excellent

Bayron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Rosemarie, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa and nature all in one
Stayed 1 night in Aug 2022

8/10 Good

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es lindo y pequeño, ideal para ir en pareja. Se encuentra en medio de Amatitlán, el día que nos quedamos había fiesta en la calle de enfrente y se escuchó la música hasta el amanecer.
Stayed 1 night in Jul 2022

8/10 Good

Johnell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kawilal
The hotel was nice only downside they didnt have much for us to eat, we are plant based. Besides that everyone was nice and the service was good. I liked the hot springs pool and my chiro massage was nice at the spa.
Stayed 5 nights in May 2022

2/10 Terrible

Amber

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort
Never again
My friend chose this hotel specifically for the thermal spa at Santa Teresita. It directs you to kawilal but everything is additional and added on. My friend didn’t read the previous reviews either or else we would’ve avoided this at all costs. Restaurant options weren’t great. The hotel is in the middle of a toxic industrial area that looks like a slum. There is NO air conditioning in the room and the room is super humid. The road noise is deafening and noise from the town is deafening. The website says services in English and Spanish - they’re only in Spanish. This was frustrating because I don’t get paid to be a translator and I don’t want to have to act as a go between. There’s no information about services or where. The maps are confusing. One positive thing is the room was clean but whatever they use to clean the floor causes a film that I almost slid and fell on three times. Even more dangerous when getting out of the shower. The restaurant staff was nice. ZERO communication that while breakfast is included YOU HAVE TO PAY FOR DRINKS WITH YOUR BREAKFAST. Why not be upfront about this? Positive note, I asked for express laundry service and it came back quick for a good price. I’ll never stay here again. We opted to lose the night stay and drive back to antigua in traffic to spend the evening there where it was much quieter and comfortable…
Stayed 2 nights in Apr 2022

10/10 Excellent

Mabel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable. Staff was very friendly. Great food.
Stayed 1 night in Feb 2022

10/10 Excellent

Nancy, Minneapolis

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a beautiful area, ringed by mountains. The landscaping they did was beautfiul. Our room was large and lovely with a private balcony to enjoy the views. The restaurant provided lots of space between guests so felt COVID-safe. Had wonderfu massages. Would highly recommend.
Stayed 1 night in Feb 2022

10/10 Excellent

Roslinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room and all the property very clean, very professional and friendly staff, their food menu is good for a person that stays for one or two days the food is delicious but there is no much variety in the menu if you stay for more than 2 days in the hotel. I will recommend this place i will come back soon, the Sauna and massage are excellent.
Stayed 3 nights in Dec 2021

10/10 Excellent

Mariah E

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stay here if you can!!
Absolutely incredible!
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Environmental Spa Hotel
The hotel is well designed and the amenities like the spa services with thermal baths, massages, etc. were very nice.
Stayed 1 night in Jan 2021

10/10 Excellent

Alex, Guatemala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la arquitectura y la abundante vegetación, así como el buen servicio
Stayed 1 night in Dec 2020

10/10 Excellent

Emanuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great service, although the facilities were semi-closed because of the National coronavirus curfew they went about and beyond to take care of me. The facilities are gorgeous and hope to come back once all the facilities are open.
Stayed 1 night in Apr 2020

10/10 Excellent

Arody, Tucson Az

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a wonderful place to rest friendly stuff i love to stay at this hotel
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I waited 3 hours and 20 minutes to get a massage, but no one showed up. The reception only said to wait
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Great people! Food is good, spa is great rooms are nice!
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
You double charged the cost of my stay, Need to get in touch with you ASAP
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast but evening meal selection not so good.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the unique hotel and grounds. However, it overlooks a poor city... you can’t really tell from the pictures. Also the restaurant closes at 8:30pm.. we arrived at 8:40 and there was nothing to eat... kinda bummed. Glad I brought snacks and we raided the small offering mini bar. The food was great at the restaurant and we enjoyed the spa next door,
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean, good food at the restaurant, very private hot pool. Can enjoy with family every time I visit here. But pretty noisy at night from the party outside of facility. Come here to relax, but it is hard to relax at night due to loud music.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, clean and friendly service. Excellent food too.
Stayed 8 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with unique rooms. The restaurant and pool area is also spectacular.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente service, food is great , pools are excelente
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I request a romatic dinner and everything was just perfect the stuff was great
Stayed 4 nights in Oct 2018

8/10 Good

Obed

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, but no AC
Everything was beautiful. The only bad thing is that there are no AC units. Only a fan. So you uave ti open the patio door, but when you do open the patio door, the fly’s come in. Breakfast was awesome and the pools beautiful.
Stayed 3 nights in Jul 2018
Response from Mayra Wang. on 8 Aug 2018
Thank you for visiting us, hope to see you soon. We are working know on it, we hope you can find some surprises on your next visit.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jul 2018
Response from Mayra Wang. on 8 Aug 2018
Thank you for visiting us, hope to see you soon and deliver a better experience for you.

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
delightful
elegant and relaxing
Stayed 1 night in Jul 2018

8/10 Good

MIA, GUATEMALA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay, had 2 spa/massage inside of hotel - new installation. but i found masseuse is not good as before experience, she had very loud voice and very rough hands. When she delivered towels to massage room, she just throw it on the table, it seems she doesn't care her client. I had almost 15-16 times massage experience here in Kawilal ( Santa Teresita) , this time was worst. even though I tipped.
Stayed 1 night in Jun 2018
Response from Mayra Wang. on 9 Jul 2018
Thank you so much for your feedback, we will share it with our SPA Department so you can have a better experience with us next time.

10/10 Excellent

luca, miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing quiet green hotel
Amazing hotel with hot spot water swimming pool, amazing views, super nice hotel
Response from Mayra Wang. on 19 Apr 2018
Thank you for your comments, we hope to have you with us again soon.

10/10 Excellent

The Hernandez, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent eco green hotel
We spend just one night at this hotel and we did not expect to have such a great experience. The hot springs pools were amazing. The hotel pool is not big but it’s big enough for the hotel guests. We will return in the future and recommend it to our family and friends. Keep up the good work!
Stayed 1 night in Feb 2018
Response from Mayra Wang. on 19 Apr 2018
Thank you for comments, we will be waiting for you next time.

8/10 Good

carlos, Montréal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay and relax
Close to town but far from town. A wonderful place to stay and relax. People are really friendly and make your comfort their priority. Food is good and pools are nice and warm. The Jacuzzi was a bit dirty but it was some people before us that left paper and other stuff in there. We used the pool instead that was amazing. The only suggestion will be to trim the trees to create a better view if town at night from the pool
Stayed 1 night in Dec 2017
Response from Mayra Wang. on 29 Dec 2017
Thank you so much for your feedback Carlos. We will transfer your suggestions to the different areas, we hope to have you soon with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is impressive. Amazing in every way. The only drawback is that the tranquil setting is disturbed by the loud traffic of the nearby road.
Stayed 2 nights in Nov 2017
Response from Mayra Wang. on 18 Nov 2017
Thank you so much for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unique hotel
We stayed for one night at the beginning of our trip to Guatamala. We liked it so much we booked 2 nights at the end of our trip. The rooms are the most unique we have ever stayed in. We loved the natural hot springs pool and we had access to the pools at Santa Teresita spa. It was a great way to begin and end our trip.
Stayed 2 nights in Sep 2017
Response from Mayra Wang. on 16 Sept 2017
Thank you so much for choosing us, we are so happy you are enjoying Kawilal Hotel. Hope to have you back soon.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The level of service provided was incredible. Everyone at this resort including the groundskeepers were so friendly and helpful. I will definitely recommend and return to this hotel.

2/10 Terrible

Rachael

Disliked: Staff & service, room comfort
Horrible hotel
This was the worst stay in Guatemala during our entire trip. We got food poisoning from the restaurant and asked the hotel for medication which they didn't carry. The outside area was to dangerous to walk anywhere and the dogs and roosters were very loud all night long. I ran a high fever and threw up all night long, fighting my partner for the bathroom as he was extremely sick as well. Spending over 100$ in Guatemala everywhere else left us feeling fine expect for this hotel. Absolutely horrible quality. We will never return here and I advise anyone else to stay elsewhere!

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very calm and relaxing!
Hotel overall is amazing, very nice

10/10 Excellent

Grayson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing spa
Great experience with exceptional onsite spa services.