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"The location is superb and convenient to get to places with ease. We were disappointed with reception staff upon arrival. No real welcome, no clear message of how to find our caravan (too busy having personal conversations). No information on how to use items, no clear message that WiFi wasn’t available although we had expected WiFi (thought we had booked a place with WiFi) explained we has a child with ASD hoping we would have been offered an upgrade but no…so don’t be blinkered that you have paid for luxury but definitely nothing luxury about their caravan. On the surface the caravan did look clean until we were removing sofa cushions looking for the bed - crisps, money, dust, fluff not pleasant. In storage outside old boots that’s obviously been left behind. No bedding for sofa bed, waited 4 hours then contacted out of hours, must say they were VERY good. Facilities on site were good and our 14 year old enjoyed the amusements. Again staff there were good."

"Unfortunately the family room was right above the main bar so very noisy until after 11am"

"Comfortable and large room. Free parking. Bonus swimming pool and sauna. Hotel had trouble linking paid external booking but was soon sorted out. "

"Fantastic staff "

"Good breakfast Secure parking"

"We had just a 1 night stay, but facilities were great, staff were very friendly and helpful, especially with the evening shuttle service. Lots of parking and access in and out of the city. I didn't stay for breakfast but my daughter said it was great. This was my second visit and I'd highly recommend this hotel for a stay in Salisbury. The views across to the Cathedral are stunning. "

"Lovely comfortable room... We enjoyed a gorgeous breakfast. Staff were very pleasant and most helpful. A very nice atmosphere! Great evening meal!! Parking our car was nice and secure. Thank you again for an enjoyable stay."

"I traveled alone with my two sons, aged 9 and 7. This hotel is very family-friendly and perfect for staying with children. I really liked that the room had a combination of one king bed and two single beds, and the mattress was in excellent condition, which made our stay very comfortable. The room interior was clean, and the design was simple and modern. However, the sink was quite shallow, so we had to be careful to turn the water on gently to avoid splashing. One difficulty for me was that the door could be opened easily from the inside by a child. I wish there had been an additional safety lock to prevent it from opening. The indoor swimming pool and hot tub were great, and I especially appreciated the long hours during which children are allowed to swim. It was also very convenient to have a pub and a Starbucks on the ground floor. Also, it was very convenient that there were plenty of electric vehicle charging stations in the car park. Although it is rated as a 3.5-star hotel, my experience felt far beyond that. I would definitely stay here again next time."

"Breakfast was a simple self serve, food was fresh. Bar area was pleasant and relaxing."