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Reviews of Diana Heights

5 out of 5
Diana Heights
Near Athani, Cochin Intl. Airport, Aluva, Kerala

Reviews

7.8

Good

Rating 10 - Excellent. 21 out of 52 reviews" "
Rating 8 - Good. 14 out of 52 reviews" "
Rating 6 - Okay. 9 out of 52 reviews" "
Rating 4 - Poor. 5 out of 52 reviews" "
Rating 2 - Terrible. 3 out of 52 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Anand

Stayed 1 night in Mar 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As vlogger 'Andrew traveled There' on YouTube shows, this hotel has it all! The most hospitable staff, very perfect delicious breakfast, lunch, and dinner buffet, comfortable, cozy and clean rooms, pool, gym, amenities etc.,also convenient area near the Cochin airport also with Indian street food around area like banana fritters and chi tea just blocks away, nice tuk tuk and taxi services, and the guest / residence were also very friendly, and it was fun to enjoy a snack or beverage with them at the other restaurants on site at this hotel. Decent price for a fun, comprehensive hotel. Good experience and fond memories of my stay there, and the staff was so helpful and nice. And the Indian paradise of the state of Kerala. Hope to visit again!

10/10 Excellent

Shabbir

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful
Stayed 3 nights in Aug 2022

10/10 Excellent

Sunny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Under utilised perfect choice
The location was close to Nedumbassery airport though it is about 3 km away from the terminal.Well maintained,ample parking space,courteous security,front desk and house keeping staff.Room was well maintained especially bathroom.Bed linen were clean and smell was fresh.They have a pool and spa which was not used as our stay was only for hardly a day.Food was okay,but you have several nearby options in and around the airport as well.Getting out of the property drivers should be careful about the signal as we directly enter a main junction with reasonably busy traffic. Front desk staff Aishwarya,took us through the check in without any delay and offered a welcome drink. All together it is a perfect short stay for families utilising the airport services either for picking up or dropping your near onesat the airport and taking time to stretch out and relax before you go back to your original destination.Hotels and Expedia together gave a great rate for a day which made the stay cool and comfortable and we were three adults in a room and managed with 2 beds though they offered extra bed.
Stayed 1 night in Jul 2022

6/10 Okay

Kiritharan

Business traveller
Liked: Room comfort
Stayed 1 night in Jan 2020

8/10 Good

Devanisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DH
Very nice and clean place, for a great value. A bit far from the main city, but if you’re just coming out of the airport and need a place to stay, this is where it’s at! Shower is awesome!
Stayed 1 night in Feb 2019
Response from DIANA on 28 Feb 2019
Thank you for sharing your feedback regarding your stay! I am glad that we were able accommodate a room move for you. Thank you for staying at the Diana Heights and we hope that you will consider us for your next business trip!

8/10 Good

David

Liked: Staff & service, room comfort
Well equipped spacious room useful shuttle to airport Cleanliness issues resolved after just one phonecall Swimming pool pleasant Staff very helpful
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not a luxury hotel. Rooms tired and facilities basic. Scruffy pool outside, at front of hotel, next to car park, should be filled in. Day time reception staff not forthcoming. Half board not explained. No information in room. Had a meal off a shortened menu, buffet not offered but being prepared. Airport shuttle good, once system understood.
Stayed 1 night in Nov 2018

10/10 Excellent

Biju, Usa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very goid place to stay. Close to airport. Easy access to public transportation. Very nice food in restaurant. Beteer for conferences
Stayed 3 nights in Nov 2018

8/10 Good

JAIKANTH

Overall all good
Rooms are well maintained.. trained staff. Could have add some more food items for break fast . Cos the amount paid for the room is comparatively higher .
Stayed 1 night in Sep 2018
Response from DIANA on 14 Sept 2018
Dear Guest, Thank you for taking the time to write a review of your stay experience at Diana Heights. It is our aim to provide all guests the best possible care and comfort with our heartfelt hospitality and value for money accommodations. It was a pleasure to welcome you to Cochin and we hope you come and stay with us again soon. Kind regards, Replied by Diana Cochin (Hotel Manager)

6/10 Okay

Suresh

Liked: Staff & service
Disliked: Property conditions & facilities

6/10 Okay

Lee, London

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Adequate for catching a flight but could be better
First of all, this is a reasonable hotel for the price and suitable for an overnight stay before or after a flight. In most places, this would be a 2 or 3-star hotel. We found it to be clean but many of the facilities listed simply do not seem to exist. There have obviously never been any plans for a poolside bar, for example - the pool was small and only had one sun lounger - I couldn't even see where they could have set up a bar. In fact, out of the three bars advertised, there appeared to only be one "executive" bar, which was closed the whole time we were there. In fact, there is very little in the way of entertainment. We had mixed experiences with the staff. There was a general lacklustre approach dealing with guests, but we found the staff in the restaurant quite pleasant. For example, we had booked the larger "executive" room. When checking in, we were given the cheaper "deluxe" room. In fairness, this could have been an innocent mistake as we'd only placed the booking with Expedia fifteen minutes earlier. When we asked at reception to change, we were told we could have the executive room if we want "but there isn't much difference". If so, then why charge significantly more? When we got the room, it was much bigger than the deluxe so it really felt like they were reluctant to give up one of these rooms. Generally, most of the staff struggled with comprehending our English and, if they really want to give 5 star service, a lot more training is needed.
Stayed 2 nights in Jan 2018

4/10 Poor

Adrian, Middlesbrough, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apparently, they don’t take bookings with ebookers
Our flight from Goa to Chennai was 2 hours late, meaning that we missed the connecting flight to Kochi, and had to spend the night in Chennai instead to get the next connection. Spicejet staff helped us phone Diana Heights hotel from Chennai airport to cancel our booking, as it was no longer required but paid for in full. Despite quoting the eBookers reservation number the receptionist at Diana Heights said that they don’t take bookings with eBookers, so hadn’t booked us a room in the first place. It may have been a tricky situation if we had turned up there as planned late at night, with no room to stay in.
Stayed 1 night in Nov 2017

4/10 Poor

Philadelphian, Philadelphia, PA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what was expected
This hotel is not as close to the airport as it appears to indicate, but other hotels in the area also seem to be similarly located. The rooms looked generally okay in the beginning. The bed sheets were not fresh. One can easily tell the bed sheets were not changed after the last check out. We were tired and noticed it only late. We checked in late and were there only for a limited number of hours in the night. Only one bath towel was provided for a two-person occupancy. There was no one at the front desk when I wanted to check out early in the morning (sometime after 5:00 AM). The attendant emerged from a sofa in the reception area. I requested assistance with the luggage; no one showed up and after waiting for a while I dragged them down myself. The security guard assisted me when I finally got to the first floor. The star rating for this hotel appears to be misleading.
Stayed 1 night in Nov 2017

2/10 Terrible

Pg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude & crude
I first I was told that I had no reservation & I have to wait around for an hour at 2 am , to get in a room.t 2 though I paid for an executive room , was given a lesser value room 3 Be cause oh the very "Inhospitable atmosphere, I checked of the roon in a few hours
Stayed 1 night in Nov 2017

10/10 Excellent

neel sunder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

6/10 Okay

J

Disliked: Cleanliness, room comfort
convienient hotel, friendly staff.
The hotel is very close to the airport which suited me very well. It is a business hotel so not nrcessarily geared towards a tourist like me.
Stayed 3 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic in all ways such a treat feel revived after my stay!

8/10 Good

Arun

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and restaurant, although need to improv
The hotel and the restaurant was very nice. Although, there was no hot water and I didn't had enough time to call the reception to make the hot water. There was also some work going on, which affected our sleep a bit.

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
average hotel

6/10 Okay

Paul, Calgary

Liked: Room comfort
Disliked: Cleanliness
The only luxury was in the name
Good points first: spacious room, helpful staff at front desk, free shutle to airport. Not so good points: long check-in process, had to go back for wifi code (took some 35 minutes to set up). Restaurant food (breakfast, lunch and dinner was OK), service could be improved, tablecloth and runners were filthy. Hot water for the sink, but not for the shower. Room cleanliness could be improved. Bar tab can only be paid cash. Had been in India for four weeks and our guide told us not to have to many expectations. True for this hotel. This hotel lists itself as a "luxury"hotel (maybe because of the pool), but should have a star rating of only 2.5. Not recommended.

8/10 Good

jules, cornwall

Liked: Staff & service, room comfort
Close to airport
Nice enough hotel, close to airport. On a noisy main road though. We had some treatments in the Spa - nice but watch out for the extra taxes - they make it all very expensive! The restaurant was a bit bleak, very well air conditioned (cold). Dinner was limited and breakfast was not good-we has to resort to cornflakes and milk! On the good side, they did do a complimentary taxi service to the airport. There is a small outdoor swimming pool- very refreshing but unfortunately very noisy from the road, so not hugely relaxing. There was a lot of noise from the corridor that came in under the bedroom door. I wouldn't call it a Luxury hotel but it was reasonably priced.

8/10 Good

Adewale, Zambia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, close to the airport
Friendly staff on checkin even at the late hour. Clean room, decent mini bar and clean bathroom. Breakfast was good and they even offered my guests free coffee. On checkout , they stored my bags till evening while I toured the city. I took an evening swimming well after my check out with no hassle from the staff. Overall a good experience at a budget price and very nice ambience. Definitely good value for money.

8/10 Good

Nolen

Liked: Staff & service, room comfort
Marble-Good, Mustiness-Not So Good
Best parts - Attractive finsihings, Great service, free airport shuttle, decent wifi, reasonably priced restaurant/bar with good food, flat screen TVs and powerful A/C in room. Rough patches - The drain in the shower didn't work properly, so the bathroom flooded after even a brief shower, which likely caused the musty smell in the room we noticed when we got in. I didn't eat the breakfast on offer, but went to see what was on offer, and the only western item on offer was white toast. I love curry, but I don't like to eat it for breakfast. Overall, it's a pretty good place for the value.

8/10 Good

Dennis, King Island, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was close to airport, free shuttle
Hotel was modern, I understand that it was opened in 2014 and is still in very good condition. Hotel was very clean.

10/10 Excellent

sanjay, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
It is certainly an average hotel. I would say Rupees 1500/night at the maximum for the room I stayed.

8/10 Good

Nagasubramanian, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kochi - Diana heights
Our stay was a pleasant one

2/10 Terrible

Sudarshan, Mumbai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
CHEATERS
One of the worst hotels to stay in. The food was stale as they did not have many guest. Asked for an extra bed which was broken. Virtually no staff and whatever little staff is present, they are very rude and arrogant.

8/10 Good

Vijayaraghavan, Coimbatore

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel near the AirPort
The room was good. Overnight stay . Had to stay because my son was going to London. Very convenient as it was near the airport. The room was good. Liked the lighting in the corridors-- motion sensitive. The shower drains have to be checked as they did not drain. Good hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay over there, all staff are very friendly & chek - in also very fast . Very nic and clean room

2/10 Terrible

Prashanth, Pune

Disliked: Staff & service
Terrible experience
We had booked a standard room via Expedia for an overnight stay on a harthal day. The booking was confirmed on expedia and we reached the hotel around 8.30 pm. The staff at the reception desk informed me that none of the rooms are available. That there was some miscommunication and expedia was not updated with room non-availability on time. I had traveled with an infant for 5 hours to reach the hotel and was forced to wait for 2 hours in the hotel lobby before they could arrange the room we booked and already payed for. This is all some foul play due to the sudden harthal(strike) call and the hotel was overflowing with guests. Other than this; the stay, food and service was pleasant. We would definitely avoid staying here in future.

10/10 Excellent

Joash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Filip, Sweden

Liked: Cleanliness, property conditions & facilities, room comfort
comfortable
This is a new hotel with spacious rooms, a nice rooftop restaurant and a swimming pool, not far from the airport (free airport drop-off). Staff are helpful and kind, dining is great, location is also quite good. The only thing I can complain about is the bed sheets - I think they were not changed since the last guest has left the room (found several hairs in the sheets). All in all, I am happy for having stayed here.

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

John, florida

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is not as advertised because it has not been granted its licenses for most thing. instead of 3 restaurants and a bar, it had just one cafe. No wine list or wines available. most of the menu is unavailable because they do not have a Tandoor oven license. Wifi only available in a few rooms. for example not available in penthouse or luxury suites. No shower curtains, the toilet roll and spare roll each with a few sheets suitable for one use. The bidet hose next to the toilet had only a slight dribble of water. The bathroom leaked water int the main bedroom causing me to slip and fall. The breakfast menu consisted only of two spicy indian dishes and the coffee was instant coffee of poor quality. The only saving grace of the motel was the staff who did their best to help out as much as possible. On the last night i had a indian chicken dish that consisted of chicken bones with virtually no meat. For the next two days i had severe food poisoning.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
New, but nothing open.
The problem is that it is a new hotel and only one restaurant was open, the others were not, they did not have the licensing yet. The bar the same problem. No hot water in room, hot water does not reach that to 6th floor, water pressure very low, same reason. Got food poisoning my last day from the Chicken Curry. Staff friendly. Wivi weak, had to move to another room.

10/10 Excellent

Ram, Madras

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality

8/10 Good

Joy, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel close to the hotel on the Highway!
I stayed here for 4 days, booked for 2 days initially and then extended for 2 additional days. I liked the breakfast, the Hotel is on main Highway near the airport but may not classify under "Airport Hotel". Free Airport shuttle. Plenty of public transport (Taxis and Auto rickshawas) on location. Considering the cost, this is a nice hotel and the service is excellent. The rooms are large, clean. My room was missing English news channels. Free newspaper! Nice washroom, clean, however the large tub did not have a curtain. The rain shower was excellent. Warm water at all times. Food is excellent and reasonably priced! Overall great stay,

10/10 Excellent

Kogila, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury stay and value for money. Will stay again!
It's a new hotel, very clean and big room. I stayed in luxury suit. The room same as the pictured shown. WIFI signal excellent in room. Breakfast was good but not buffet style. I would recommend this hotel to others. It's near Airport. Check in timing 24 hrs is a plus point.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel - Misguided Geo Location
I booked this hotel only because it was 1km or less than that from the Kochi Airport. How ever, I was surprised to know it is 5 kms away and I was misguided on the hotels.com app. It seems that most people who visit the hotel are rudely surprised by this. How ever, the hotel is great, clean neat and lovely. The manager was courteous and the staff really good. I wish this mistake is corrected on the website.

10/10 Excellent

lollyand james, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel convenient for Cochin Airport
We booked one night here before our flight home and were pleasantly suprised . Inside the unassuming exterior the hotel was smart, clean and an oasis of calm. Staff were helpful, professional and polite. We had an evening meal; the food was of a high standard also. Rooms were smart, clean and quiet. Transfer to the airport was included in our booking with the hotel's private car and provided as soon as we checked out, so no waiting around. Transfer to terminal takes only 5 mins. Overall, this hotel is faultless and we would definitely use again.

10/10 Excellent

Thomas, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel near the airport
I was only in this hotel for less than a day on my way to the airport. It was by far the cleanest and well kept hotel I've stayed in India. And was also the most expensive one I stayed in. The staff was very helpful, and the restaurant inside the hotel had really good food. A good hotel if you're on your way to the airport.

8/10 Good

Sylvia, Courbevoie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel proche de l'aéroport
Idéal pour une arrivée ou un départ depuis ou vers l'aéroport. Proche de l'aéroport. Parfait pour une halte d'une nuit. Personnel accueillant, souriant, aidant et sympathique. Lit confortable. Sdb propre. Seul point négatif: les chambred vieillissent vite (parquet) J'ai demandé à avoir un petit-déjeuner à emporter comme mon vol ne me permettait pas de prendre le petit-déjeuner à partir de 7h30 et j'ai eu un petit sandwich au concombre 😀, de l'ananas et un café indien. Pas le petit déjeuner de folie mais bon c'est mieux que rien. Merci
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort