Top Hotels Near Alto Vista Winery in Noord from NZ$241

"Great place and the host was amazing"

"Excellent customer service "

"Dedicated staff"

"Amazing place "

"This is not a review of Aruba's Life Residences, as we were never actually placed there. This is a review of Casiola, the property management company, in hopes that it helps other travelers avoid a similar experience. We reserved a specific apartment through Expedia only to be informed upon arrival that we were being placed in a completely different unit. The company told us that the reservation “came through that way from Expedia” and instructed us to call Expedia. When we contacted Expedia we were told that the original property was overbooked. Casiola claimed the alternative property was of equal value — it was not. The replacement unit was significantly smaller, older, and in poor condition. There was visible mold in the bathroom, ants in the kitchen, with no soundproofing — we could hear everything happening outside the unit. Even worse, there was no separation between units when it came to smells. We could clearly smell everything the neighboring unit was cooking. It was uncomfortable and unacceptable, especially considering what we had originally reserved and paid for. Instead of enjoying our first evening in Aruba, we spent four hours on the phone with Expedia to resolve the issue, followed by another two hours the next morning. Thankfully, Expedia ultimately helped relocate us to a different property that actually had the amenities and standards we originally booked. Losing six hours of our vacation time to fix a mistake that was not ours was extremely frustrating."

"The listing did not mention a flight of stairs up to the apartment, we found out after we arrived that there is no hot water heater installed so took cold showers, it took 2 hours to receive correct instructions to operate the stove. The AC and internet worked well and house was stocked with towels and beach chairs. "

"The room was clean and comfortable for what it was. I didn’t know when I booked this place that we would have to walk up and down 23 outside stairs everyday. I was informed of the code code to get in the building, and our door would be open with keys on the counter when we arrived. That was not the case. Thankfully, the cleaning staff was still there and helpful. They had to get us the code to unlock our door. The next morning, we were locked inside of our room because the door knob was broken. There is a door knob and a deadbolt. I opened the window, and I yelled out at a gentleman that was sweeping up the parking lot. And of course, there was a language barrier he didn’t understand.. I then, messaged on WhatsApp that we were locked in our room and could not get out. I received an auto response stating their hours of operation were from 8:30 AM to 5pm. We had been trying to get out for an hour. I messaged them back and told them, it was 8:30 AM. They finally responded that they would send maintenance. We had taken a butter knife and removed the door knob and were able to open the door. Maintenance arrived at that moment and put the broken door knob back on. They told us we were not able to lock the door knob. We could only use the deadbolt from here on out. So that is what we did. Getting a warm shower did not exist. The water never turned hot. We took cold showers the entire time we were there. The condition of the room could have been better… The air conditioner did not "

"I loved my experience here! The place was always clean, lovely area, friendly staff members, and the access was immaculate! Thank you so much for making my stay delightful! "

"House was clean Had everything you need at house. Host was very nice House was close to everything. Quiet neighborhood . Will rent again"