Mountain view

Reviews of Urban Rooms Alicante

2.5 out of 5
Urban Rooms Alicante
Calle Manuel Anton,6 entresuelo, calle manuel anton,6 entresuelo, Alicante, Provincia

Reviews

8.2

Very good

Rating 10 - Excellent. 25 out of 46 reviews" "
Rating 8 - Good. 11 out of 46 reviews" "
Rating 6 - Okay. 2 out of 46 reviews" "
Rating 4 - Poor. 3 out of 46 reviews" "
Rating 2 - Terrible. 5 out of 46 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Aoife

Stayed 1 night in Dec 2023
Response from CEO MANAGER on 11 Dec 2023
Thank you for your comment. We look forward to welcoming you soon.Best regards

4/10 Poor

Narinder

Stayed 4 nights in Nov 2023
Response from CEO MANAGER on 11 Dec 2023
Thank you for your comment. We will continue to work to live up to your expectations. We hope you will give us a chance in the future.Best regards

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hostel in Alicante
The only problem was the noise coming from the street.
Stayed 3 nights in Oct 2023
Response from CEO MANAGER on 20 Oct 2023
We appreciate your feedback about your stay in our hostel. We are glad you enjoyed your stay, but we are sorry to hear about the noise from the street. We value your feedback and want all our guests to have a comfortable stay. We would like to inform you that we provide earplugs free of charge to all our guests. We hope you will consider staying with us again in the future and that this option will help you rest better. Thank you for choosing our hostel.

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay here! As a solo female I felt very safe and enjoyed how clean the rooms were. It was a great location, close to restaurants and the beach. Would definitely recommend
Stayed 7 nights in Sep 2023
Response from CEO MANAGER on 1 Oct 2023
Thank you for your kind words! We're delighted to hear that you had a wonderful stay and felt safe. We're also glad you enjoyed the cleanliness of our rooms and the convenient location. We appreciate your recommendation and hope to welcome you back soon!

10/10 Excellent

Garret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner is very nice and it's very clean, but be advised you have to share a bathroom and it's a bit noisy.
Stayed 1 night in Aug 2023
Response from CEO Manager on 3 Sept 2023
We appreciate your comments and your choice of our hostel. We are glad that you found the owner friendly and the place clean. We are sorry for any inconvenience regarding the shared bathroom and the noise. We work to continually improve and hope to see you again in the future, thank you for your visit!

10/10 Excellent

Gladys

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The person who welcomed us was very nice and attentive C we e got late check out and coffee
Stayed 1 night in Jul 2023
Response from CEO Manager on 25 Jul 2023
Thank you very much for your comment. We hope to see you soon.Best regards

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from CEO Manager on 30 May 2023
Thank you very much Joseph for your great review. It was a pleasure to host you and meet you. You know that here you have your home in Spain for when you decide to come back. Best regards.

10/10 Excellent

Laszlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from CEO MANAGER on 11 Dec 2023
Thank you for your comment. We hope to see you again soon in our ostal.Best regards

2/10 Terrible

Ramandeep

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff no good no helpful
Stayed 3 nights in Apr 2023
Response from CEO Manager on 25 Apr 2023
We are very sorry to hear that you had a negative experience at our hostel and would like to apologise for any inconvenience you experienced during your stay.Regarding your comment about the staff, we strive to provide exceptional service to all of our guests, but sometimes we are faced with unforeseen situations that limit our ability to meet all of our guests' needs.In your case, you booked a room for two people but in the end three people came. Although our hostel was completely full and we didn't have a room with more capacity available, we did our best to help you. We added an extra bed and also included free breakfast during your stay to compensate for any inconvenience.We hope that, despite the difficulties you faced, you enjoyed your stay at our hostel. We value your feedback and will work to improve our service in the future. Thank you for choosing our hostel as your accommodation destination.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from CEO Manager on 14 Apr 2023
Dear customer,Thank you for giving us a perfect score of 10 for your stay at our hostel! We are thrilled to hear that you had a satisfactory experience. Your rating is a great motivation for our team. If you return to the area, we would be delighted to welcome you back. Thank you for choosing us and for your feedback.Sincerely.

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from CEO Manager on 3 Apr 2023
Thank you for your assessment.Best regards

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at urban rooms was fantastic, the room and bathroom were very clean. Very friendly service. Short walk from bars and restaurants.
Stayed 3 nights in Feb 2023
Response from CEO Manager on 21 Feb 2023
It is a pleasure to read your review and to know that you had a pleasant stay. We hope you will come back soon. Best regards

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Opposite the market. One block from bus to airport. Communal bathrooms.
Stayed 1 night in Aug 2022
Response from CEO Manager on 21 Aug 2022
Greetings dear customer.We hope to see you again soon.

10/10 Excellent

Franck

Stayed 1 night in Feb 2024
Response from CEO MANAGER on 27 Feb 2024
Thank you for your great rating.See you soon.

10/10 Excellent

Terje

Stayed 2 nights in Feb 2024
Response from CEO MANAGER on 21 Feb 2024
Thank you for your very positive assessment.We look forward to seeing you soon. Best regards

2/10 Terrible

Ghezzali

Stayed 1 night in Jan 2024
Response from CEO MANAGER on 8 Feb 2024
Hola, ¿Podría darnos más detalles de su estancia con nosotros? No sabemos por qué su valoración ha sido tan baja. Esperamos poder seguir mejorando para ofrecer un servicio de calidad. Un cordial saludo

10/10 Excellent

Hadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2023
Response from CEO MANAGER on 16 Dec 2023
Thank you for your comment. We look forward to welcoming you soon.Best regards

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Einfach nur toll und top Preis Leistungsverhältnis. So gut wie jedes Ibis nur mit geteiltem Bad. Zum Glück schläft der Besitzer Nachts da, damit es keine grosse Lautstärke gibt. Es war sehr sauber. Super einfacher Check in, durch Schlüsslkasten und Code per Whats App.
Stayed 5 nights in Oct 2023
Response from CEO MANAGER on 13 Oct 2023
We're so glad you had a great stay at our hostel! We appreciate your positive comments about the value for money, the cleanliness and the convenience of the check-in. We hope to see you again on your next visit, thank you for choosing us!

10/10 Excellent

Ezio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Praticamente perfetto posizione pulizia portiere presente puntuale 7 P
Stayed 3 nights in Sep 2023
Response from CEO MANAGER on 22 Sept 2023
Thank you very much for your great review of our hostel. We look forward to seeing you again.Best regards

2/10 Terrible

Armin

Stayed 1 night in Aug 2023
Response from CEO Manager on 15 Aug 2023
Hello,Could you please give us more details of your stay with us. We do not know why your rating was so low. We hope we can continue to improve to provide a quality service. Best regards

8/10 Good

Kristian hole

Stayed 3 nights in Aug 2023
Response from CEO Manager on 3 Sept 2023
Thank you for your comment.We hope to see you again soon.Best regards

8/10 Good

ANDREA

Stayed 4 nights in Jul 2023
Response from CEO Manager on 23 Aug 2023
Gracias Andrea por su valoración. Estaremos encantados de volverla a ver en un futuro. Saludos cordiales.

8/10 Good

Kamel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from CEO Manager on 22 May 2023
Thank you for choosing us for your stay in Alicante.Best regards

10/10 Excellent

Kasandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veldig bra
Det var veldig rent, ansatte var også veldig koselige.
Stayed 5 nights in Apr 2023
Response from CEO Manager on 6 May 2023
Thank you very much for your comment. We are delighted that you have chosen us for your holidays in Spain. Best regards

10/10 Excellent

Mireia

Stayed 1 night in Apr 2023
Response from CEO Manager on 25 Apr 2023
Agradecemos que nos haya elegido y esperamos que vuelva pronto. Un saludo

10/10 Excellent

MOHAMED

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parfait pour une petits familles.
Stayed 1 night in Apr 2023
Response from CEO Manager on 11 Apr 2023
Merci pour votre commentaire. C'était un plaisir de vous rencontrer.Nous vous attendons bientôt. salutations

10/10 Excellent

Lisbeth

Stayed 1 night in Mar 2023
Response from CEO Manager on 27 Mar 2023
Thank you for your assessment.Best regards

6/10 Okay

Tina

Stayed 3 nights in Jan 2023
Response from CEO Manager on 7 Mar 2023
Gracias por su valoración.Un saludo

10/10 Excellent

GABRIELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gustó mucho la limpieza de las instalaciones y el trato del personal. La estancia fue francamente agradable.
Response from CEO Manager on 6 Feb 2023
Gracias Gabriela por tu valoración.Fue un placer tenerte alojada con nosotros. Que tengas una estupenda semana.

10/10 Excellent

Fredrik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smidigt.
Perfekt om man bara behöver en säng för natten. Entre genom kod och rumsnyckel genom kod.
Stayed 1 night in Jan 2023
Response from CEO Manager on 6 Feb 2023
Thank you very much for your comment. We look forward to seeing you soon.

10/10 Excellent

ARMANDO

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena alojamiento para pasar mi estancia en Alicante. Está muy bien ubicado y con habitaciones limpias y luminosas. El personal es muy agradable y atento. Sin duda, lo recomiendo como lugar para alojarse.
Response from CEO Manager on 25 Jan 2023
Gracias Armando por tu comentario. Estamos encantados de saber que tu estancia fue muy agradable.Un gran saludo.

10/10 Excellent

Neus

Liked: Cleanliness, staff & service, property conditions & facilities
Genial! Alojamiento céntrico, limpio y muy cómodo. El hombre que me atendió fue muy agradable y servicial. Volvería sin duda!
Response from CEO Manager on 23 Jan 2023
Muchas gracias por su valoración.Esperamos volver a verla pronto.Reciba un cordial saludo.

4/10 Poor

Elena

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2022
Response from Dpto. de Reservas on 17 Oct 2022
Hola Elena,Sentimos no haber podido estar a la altura de sus expectativas. Seguiremos trabajando para mejorar la experiencia de nuestros clientes. Nos comprometemos personalmente a ello. Un cordial saludo

2/10 Terrible

Manuel

Disliked: Cleanliness, staff & service
Da war kein Schrank im Zimmer Toilette war immer besetzt und war alles sehr dreckig und wir sind am nächsten Tag weg gegangen und dann mussten wir neue Hotel suchen.
Stayed 8 nights in Sep 2022
Response from CEO Manager on 4 Oct 2022
Es tut uns leid, diesen Kommentar zu lesen.Erstens: Alle Zimmer haben Schränke, ich weiß nicht, warum Sie das behaupten, Sie verschweigen die Wahrheit. Zweitens ist die Sauberkeit einer der Punkte, auf die unsere Kunden am meisten Wert legen, was ebenfalls nicht der Wahrheit entspricht.Und schließlich glauben wir, dass Sie uns diese Bewertung gegeben haben, weil Sie gebucht haben, ohne zu wissen, dass die Herberge über Gemeinschaftsbäder verfügt, obwohl dies in der Zimmerbeschreibung klar angegeben ist. Wir verstehen, dass Sie Unterkünfte mit eigenem Bad bevorzugen, aber es ist nicht unsere Schuld, dass Sie nicht wissen, was Sie buchen.Sie haben den Service eines Hotels zum gleichen Preis wie in einer Jugendherberge erwartet. Hoffentlich können Sie beim nächsten Mal herausfinden, was Sie buchen.

4/10 Poor

Joacim

Stayed 3 nights in Sep 2022
Response from CEO Manager on 14 Sept 2022
We are sorry to see that your stay with us was not as satisfactory as we would have liked. Could you please let us know why?Have a nice day.

10/10 Excellent

Georgiy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022
Response from CEO Manager on 9 Sept 2022
Thank you for your excellent rating. We look forward to seeing you in the future. Have a nice day

10/10 Excellent

Karl-Heinz

Travelled with partner
Liked: Cleanliness, staff & service
Unterkunft,war für uns ok.Freundliche begrüßung , alles immer sauber.War eine schöne zeit.Werden wir wieder Nehmen.
Stayed 10 nights in Aug 2022
Response from CEO Manager on 8 Sept 2022
Es war mir ein Vergnügen, Sie kennen zu lernen. Wir freuen uns darauf, Sie in Zukunft wieder zu Gast zu haben. Mit freundlichen Grüßen

8/10 Good

Josef Martin

Liked: Cleanliness, staff & service
Stayed 11 nights in Aug 2022

2/10 Terrible

YOUB

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
J'ai payé pour une chambre de 15 mètres carrés finalement c'est une chambre de 8 à 9 mètres carrés l'odeur de la chambre désagréable mal isolé trop de bruit j'ai passé une nuit désagréable et j'ai pas pu dormir pendant toute la nuit
Stayed 1 night in Aug 2022
Response from Head of Reception on 28 Aug 2022
Bonjour YOUB,Nous sommes désolés de lire que votre séjour chez nous n'a pas été à votre goût. Toutefois, nous souhaitons clarifier certains aspects de votre commentaire. Nous ne comprenons pas ce que vous entendez par odeur désagréable car les chambres sont nettoyées à fond tous les jours, la propreté est essentielle pour nous et nous travaillons très dur pour que le client soit satisfait à cet égard. En ce qui concerne l'insonorisation de la salle, nous ne pouvons pas l'évaluer mais nous promettons de réaliser une étude approfondie.Meilleures salutations.

8/10 Good

Philippe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Famille bersier
Très bien passé petit bémol sur les sanitaires en commun mais on s y fait
Stayed 3 nights in Aug 2022
Response from CEO Manager on 13 Aug 2022
Merci beaucoup pour votre commentaire. C'était un plaisir de vous recevoir ici. Nous espérons vous revoir ici à l'avenir.

10/10 Excellent

Amjad

Stayed 1 night in Jul 2022
Response from CEO Manager on 31 Jul 2022
Gracias por su valoración. Esperamos verle pronto de nuevo por nuestro Hostal.

8/10 Good

Julie

Stayed 2 nights in Jun 2022
Response from CEO Manager on 2 Jul 2022
Gracias por su valoración. Estamos encantado de que nos haya elegido para disfrutar de su estancia en Alicante. Un saludo

10/10 Excellent

HASAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Formidable
Stayed 1 night in Jun 2022
Response from CEO Manager on 12 Jun 2022
Merci pour votre commentaire. Nous nous réjouissons de vous voir bientôt. Bon été.

6/10 Okay

mehdi

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2022
Response from CEO Manager on 24 Feb 2022
Gracias por tu valoración. Esperamos verle de nuevo por aquí. Un cordial saludo

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Una habitación muy tranquila que sirve perfectamente para pasar una noche.Lo que no me gustó fue que no hubiera toallas ni productos de aseo salvo un jabón de manos.Por lo demás bien,incluida la atención del servicio.
Stayed 1 night in Feb 2021