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Reviews of 4 Spa Resort Hotel

4 out of 5
4 Spa Resort Hotel
Via Nazionale, 114, Aci Castello, CT

Reviews

8.2

Very good

Rating 10 - Excellent. 85 out of 224 reviews" "
Rating 8 - Good. 88 out of 224 reviews" "
Rating 6 - Okay. 31 out of 224 reviews" "
Rating 4 - Poor. 14 out of 224 reviews" "
Rating 2 - Terrible. 6 out of 224 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Michelina

Liked: Cleanliness
The wellness center , one of the main reasons I chose the property, was closed for 2 months. There was no coffee machine, iron, robes and communication was limited in regards to the property. We were able to check in early which we greatly appreciated after an early flight. When the pool and wellness center are open I’m sure it’s amazing.
Stayed 5 nights in Apr 2024

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, fabulous staff.
Stayed 1 night in Mar 2024

4/10 Poor

behnam

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The room was dark facing to the wall! Breakfast was boring and not much choice. Hardly any staff at the breakfast. Inaccessible if you don’t have a car. Overall not worth the money.
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 5 nights in Aug 2021

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

2/10 Terrible

P, Nyc

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
They checked us into a room that was already checked into with a woman’s belongings in. They upgraded us to a slightly better room that reeked of bleach. The spa which we booked the hotel to use was an up charge. Very unhappy with our stay
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Hotel was clean, pool was nice, restaurant needs a bigger menu
Stayed 5 nights in Aug 2019

10/10 Excellent

Bernie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. We will be back the next time we are in town.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
property needed a paint job. room was outdated. in need of a major upgrade. They had a computer for guest use but it did not work and no one was able to fix it. Staff would not print my boarding pass at the front desk.
Stayed 3 nights in May 2019

6/10 Okay

mdr, england

Liked: Cleanliness
Average hotel with some good views
Room was large and clean enough. Showers need updating. We paid extra for sea views but might as well have saved our money as there was no balcony and you had to stand at the window to get the view! All the indoor facilities cost quite a bit extra. We tried to book the spa and the lack of interest in even acknowledging our presence caused us not to bother. All the staff were too busy talking!! This hotel is more for businesses/conferences than tourists Also avoid unless you are Italian.
Stayed 10 nights in Sep 2018

8/10 Good

Dionisis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Jonathan

Liked: Staff & service, room comfort
Ok for 2 days no longer.
Hotels.com initially let us down and forgot to give a bed to our daughter. The hotel reluctantly agreed to change our room. We were put in a room just refurbished which was very nice however unfinished. wires were still hanging out of the wall on the balcony. The pool was nice and plenty of space. Largely stuck at. the hotel unless you have a car. Taxi to local town was 25-35 euro per trip. Bay view from balcony was outstanding.
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Very good location if you do not want a hotel in the middle of the city, like we did. The most important advantages were the out of town location and the huge free parking available. Mind you: the entrance to the hotel from the road it 10 meters after the square turn, with a very small sign on the road, not lighted at night, though the is a huge very noticeable lighted sign above the inside main building. Very friendly staff, very accommodating. Food in breakfast was tasty and varied, nothing was missing. If one was finished, it was quickly replaced. We enjoyed very much the one dinner we had. Room was very clean and VERY VERY spacious with a very nice balcony faced to the sea. There was a minibar that we did not use, but no coffeemaker nor coffee. We did not use the spa facilities (no time), but looked into it and they seemed very nice and very popular (though not crowded). Some bizarre things: for example, room sign's' location in the corridor was in the opposite to its location. The mattress was 10 centimeters short off the bed frame. All the water cups in the room and at breakfast are the simplest plastic disposable ones, not what you will expect in a 4-star rated hotel... Also the cleaning service cart was sometimes left next to the room's door or the main elevator door during the evening. All in all we were quite satisfied from our experience and we recommend it.
Stayed 4 nights in Apr 2018

8/10 Good

Benedict

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok but
Local area is ok if you have a car as otherwise walking in the evening is not ideal. I would have expected a LIMITED complimentary use of the spa facilities at a rate of over 90 euro a night. The in house restaurant staff are lovely, friendly and courteous.
Stayed 2 nights in Feb 2018

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel large and rooms larger. Gym great but no water in it or towels and have to pay even as a hotel resident. In morning after gym session no where to get any breakfast beyond juice and croissant. Pool area very nice and food in restaurant in evening was extremely good. Need to do more to make hotel guests wanted as opposed to spa day trippers
Stayed 1 night in Sep 2017

6/10 Okay

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient hotel
Nice quality hotel. Room was spacious and clean. Nice comfortable bed. Spa facilities and fitness area looked good but it turned out you had to pay. Nobody told us this at reception so it was a shame to then find this out at the entrance to both. Breakfast was ok-for the quality of the star rating I would have expected better quality food, this was the first hotel in Sicily of our whole stay with poor quality juice!. Restaurant menu was limited and rather expensive compared with our other hotels and offer in Catania.

10/10 Excellent

Sue, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Our first impression of the hotel was the male receptionist. Unfortunately, our elderly taxi driver spoke no English insisted on going into the hotel, as we questioned the taxi fare which had been inflated from 15 to 40 euros.The receptionist dealt with the taxi driver with diplomacy and tact. We were then taken to our room which was exceptional - spacious,extremely clean, bathrobes and slippers, large flat screen TV, balcony, sofa and more room than we knew what to do with. The pool was lovely but you had to wear a bathing hat before being allowed to swim. The restaurant was spacious, the food was good but my only criticism was the menu didn't change. However, the choice at breakfast was excellent.We had a lovely stay at this hotel.
The pool and restaurant

4/10 Poor

Craig

Disliked: Staff & service, room comfort
Hotel is soulless, rooms are big but kitted out from ikea. Pillows were aweful. Staff were nice but for a spa hotel I find it crazy that you have to pay for the pool and gym.

4/10 Poor

Rudolf

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experience
Staff is not friendly and the first assigned room was terrible. overall experience this hotel was so bad and I think I wasted my vacation time

10/10 Excellent

Richard, Tel Aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice relaxing place near Catania
We had two rooms (visiting together with our teenager granddaughters). Excellent hotel - with big rooms. Our rooms faced the open-air pool (piscine) with wonderful views. Unfortunately, we got rooms without balcony. otherwise we were very pleased by our stay. The personnel is friendly and helpful (Daniel at the reception and Ricardo - were especially nice) like most of the people in Sicilia, working at a bit lower "clock rate" than people from the northern part of Italy. The spa was excellent. Coming from the North is hard to reach by the GPS as there is no number indicated on the Via Nazionale. at the hotel the back-entrance is at via Domenico Tempio 5 - Aci Castello.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Noisy plumbing
Could hear to much noise from other rooms e.g. plumbing

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the main reason I used to pick the hotel was the spa, otherwise the hotel is nice but not amazing. modern and clean but nothing spectacular. the spa is nice. many pools with different type of jets. yet, the spa could be improved by making the water temperature a little warmer. some of the pools were useless, and people tended to crowd over the useful pools (meaning with more efficient jets). the spa tends to be very busy and sometimes not too clean. the breakfast was very disappointing. in the summer it may be a wonderful location by the sea, but from november to april it is a very odd place to be - everything nearby is closed and deserted. on the other hand in the summer the spa is probably way overcrowded. I recommend this hotel in the spring and early fall.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Events rather than Hotel Hospitality
The hotel has a large Spa Resort connected to it as well as great facilities and is still in its early days of becoming known. This puts a focus on the creation of events to attract visitors to the resort - there were 3 events during the 6 days we stayed at the hotel. They took over areas where guests would normally be e.g. swimming pool and outdoor dining area - which left us our hotel room and balcony (or the inside dining area) to use. Two staff - one in the dining room and one who managed the outside area - recognised us and smiled on a number of occasions, however we did not feel as though we mattered much as guests - even if we were there for a long period of time. We had also booked an apartment and were put into a double room on arrival. There was no problem in changing once I went and asked and an apology was made. The apartment was very spacious and had facilities for cooking however there were no appliances, no utensils, no crockery, cutlery or glasses, no saucepans - in fact every cupboard and drawer was empty. Bathroom items - shampoo, soap etc. available. We had imagined going and purchasing local produce to bring back, however we visited local restaurants instead.

8/10 Good

Eleanore, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Pass on the Spa
Staff was friendly and helpful, the rooms were clean and comfortable, and Aci Castello was a beautiful city. The hotel is located directly off of the highway, so you cannot walk anywhere, such is a bit inconvenient. We only had one meal in the restaurant, which has a very limited menu, and the waist never brought one of the dishes we ordered - however, everything we ate was good. My friend and I booked hot stone massages that included an hour in the Turkish baths (i.e. four small jacuzzi tubs and 2 saunas - one at and one dry). The water in all of the baths was rather cold and not very relaxing. The stone massages were just odd rub downs on a cold table that resembled a waterbed - not to mention they lit up in bright colors and don't have the cut out to place your face in, so you're incredibly uncomfortable (and freezing) throughout the entire session.

6/10 Okay

shin, devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but didn't rate the restaurant
Hotel was good and we were upgraded to an apartment which meant there was a living room with comfy sofa. The kitchenette had nothing in terms of cutlery, crocks, cooking utensils so wasn't relevant. We used the pool once but it was very busy with both an aqua class and lane swimming going on. The receptionist wasn't very keen to let us in and wanted us to come back after 8 in the evening. We came back just after 7 and it was still busy but we went in anyway. Good sized pool for serious swimmers but at 10 euros each, it felt expensive. We ate in the restaurant whilst we were there as driving back into Catania just felt too stressful, but the meals were merely ok.

10/10 Excellent

Jo, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star!
Absolutely fantastic hotel! We got upgraded to an apartment which made us want to stay longer, beautiful views of the coast, spa and staff very welcoming. Particularly the very helpful lady on reception ( called Serene we think) only small gripe was the spa cost 30 euros extra each which we weren't really told about, but worth it nonetheless

8/10 Good

Carlo, Belgrade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy beds, great view.
It was wonderful experience!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, brilliant service. Good staff
Hotel and facilities are brilliant, the other downside is the fact there is not effort to do in the surrounding area.

8/10 Good

jsai, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely decorated hotel
the hotel is v convenient for catania airport. We used it as a base to visit mt Etna, Syracuse and taormina. Disappointed that u have to pay to use indoor pool as it was raining when we stayed. Room kitchens facilities could improve ; there was no kettle, microwave, serving /cooking spoon, knife or toaster.

8/10 Good

Vitabella, Montreal, QC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We stayed there 2 nights and really enjoyed our stay. The beach close by is really nice. No need to go to Aci Castello... Unless you want to enjoy the boardwalk as the swimming is so much better near the hotel. I woudn't go to the beach the hotel recommend and pay 3 euro for a chair and be all squeezed between everyone. You can go just next by for free and lay down on the lava rock and jump in the sea. The hotel had a great breakfast coMpare to the other places we went. 15 minutes away from aci castello and 20 miNutes from downtown catane. Well located and very affortable compared to taormina... Rooms are huge but not all have balconies.

10/10 Excellent

Renata

Stayed 12 nights in Jul 2023

6/10 Okay

Flemming

Travelled with partner
Liked: Cleanliness, staff & service
Staying outside season may not be that optimal, but the service and personal was very friendly
Stayed 7 nights in Oct 2023

8/10 Good

Federico

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Personale gentile, reattivo, puntuale è molto disponibile
Stayed 1 night in Aug 2023

6/10 Okay

emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel agreable a taille humaine
Hotel situé a l'écart de catane avec vue sur mer...éloignée et piscine correcte qui devrait ouvir plus tôt et fermer plus tard pour ceux qui partent en excursions.chambre correct et confortable avec bon petit déjeuner. Espace spa a 30 euros pour 1h30 cher pour la durée.
Stayed 2 nights in Aug 2023

6/10 Okay

Stefania

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 3 nights in Jul 2023

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voyage en amoureux
Hotel tres agréables. Chambre spacieuse et bien équipée. Room service efficace et rapide. Buffet petit déjeuner tres copieux et complet. Carte du restaurant pour tous les goûts
Stayed 1 night in Apr 2023

4/10 Poor

Gianpiero

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
La struttura viene pubblicizzata come un resort 4 stelle con conseguenti servizi adeguati. Nulla di tutto ciò. DA EVITARE! Come prima cosa, l’area SPA è a pagamento (non i trattamenti, ma il semplice accesso alla sauna, bagno turco ecc). Sic! Almeno questo però era indicato nella descrizione. Ma non finisce qui. Sgradevole sorpresa al ceck in: sebbene non sia mai specificato, all’arrivo mi comunicano che LA PISCINA NEI GIORNI FESTIVI È CHIUSA(!!). Cioè, se vai lì in vacanza nei giorni festivi arrangiati: è festa anche per la gestione dell’hotel, in barba al resort spa. Ancora: prenoto pernottamento e colazione come chiaramente scritto sul portale. Ma, non si capisce perché, la mattina all’ingresso del ristorante mi bloccano dicendo che se voglio la colazione è a pagamento perché ho prenotato con un sito intermediario quale Expedia. Nonostante abbia mostrato la mia prenotazione asseriscono, quasi indispettiti, che l’errore è colpa di Expedia e non il loro. Inoltre mostrano stupore perché, a loro dire, “con Booking non si mai lamentato nessuno!” Quindi: O così o niente. Mah… pazienza, mi accollo la “modica” cifra di 80€ per la colazione (2 giorni 2 adulti e 2 bambini) tra l’altro poco assortita. Contatto l’assistenza di Expedia e l’operatrice (gentilissima ed efficiente) dopo aver sentito l’hotel conferma i disservizi subiti e mi assicura il rimborso delle spese sostenute per la colazione e mi omaggia un accredito di punti bonus.

6/10 Okay

Jochen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Das Hotel selbst bietet nur einen Aussenpool. Der Innenpool gehört zum seperaten Spa Bereich und der Zutritt zum Indoor Pool kostet für Hotelgäste 10.- eur pro Stunde(!!). Zugang zum Spa Bereich kostet pro Gast 30.- eur für 2 Stunden!.
Stayed 2 nights in Apr 2023

10/10 Excellent

ERIKA JUDIT

Stayed 1 night in Mar 2023

8/10 Good

Giuseppe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Caroline Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel impeccable et spa magique
Stayed 5 nights in Feb 2023

10/10 Excellent

Francesco

Stayed 1 night in Feb 2023

8/10 Good

Valentin

Stayed 3 nights in Feb 2023

10/10 Excellent

gianluca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

jean jacques

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bel établissement propreté sans faille, et le personnel est aimable et très pro. Malheureusement constant dans les couloirs au rez de chaussée où se trouvait notre chambre. Chario
Stayed 2 nights in Oct 2022

8/10 Good

Charlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

6/10 Okay

Franck

Liked: Cleanliness, staff & service, room comfort
Hôtel vieillissant à revoir et végétaliser
Hôtel vieillissant bac de douche fissuré ,wifi indigent dans les chambres , manque total de verdure … salon au mobilier peu confortable .mention pour l’amabilité et politesse du personnel de l’ouvrier u service de chambre hôtellerie accueil et restaurant …
Stayed 3 nights in Aug 2022

8/10 Good

Hans-Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es hat und gut gefallen.
Stayed 2 nights in Aug 2022