Presidential Suite
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Reviews of Villa Monticello

4.5 out of 5
Villa Monticello
1A Mankata Avenue, Airport Residential Area, Accra

Reviews

9.0

Wonderful

Rating 10 - Excellent. 39 out of 57 reviews" "
Rating 8 - Good. 11 out of 57 reviews" "
Rating 6 - Okay. 4 out of 57 reviews" "
Rating 4 - Poor. 1 out of 57 reviews" "
Rating 2 - Terrible. 2 out of 57 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Milford

Stayed 1 night in Dec 2023

2/10 Terrible

Buhle

Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Stayed 4 nights in Dec 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and accommodations were wonderful!
Stayed 5 nights in Nov 2023

4/10 Poor

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Matilda Mikekpor on 22 Oct 2023
Thank you for your review.It is very much appreciated.

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Trevor

Stayed 2 nights in Jul 2023
Response from Matilda Mikekpor on 15 Jul 2023
Dear Mr. Trevor,Your lovely review is very much appreciated.Thank you for choosing to stay with us and we how to host you again soon.Best regards,

10/10 Excellent

Jawad

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Best service ever, best food ever, best espresso ever, most accommodating staff ever. Highly recommend!
Stayed 1 night in Nov 2022
Response from Matilda Mikekpor (DGM) on 18 Nov 2022
Dear Mr. Jawad,Thank you for the amazing review.We were delighted to have you as our guest and we are very pleased you enjoyed your stay with us.We would love to welcome you back.Best regards,

10/10 Excellent

Georgina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend Villa Monticello. The staff made our stay very enjoyable. Also, their restaurant has excellent food! This will definitely be our go-to whenever in Accra.
Stayed 1 night in Dec 2021
Response from Matilda on 19 Jan 2022
Dear Ms. Boateng, Thank you for the awesome review. It was a pleasure hosting you. Best regards,

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Matilda on 19 Jan 2022
Dear Mr. Oyeleke, It was a pleasure hosting you and thank you for the lovely review. Best regards,

2/10 Terrible

Chibuzo

Stayed 5 nights in Nov 2021

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Villa
Best for families.
Stayed 1 night in Mar 2021
Response from Matilda on 21 Apr 2021
Thank you for your review. We very much appreciate it.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique
The Villa Monticello is always our choice hotel when staying in Ghana. The staff is always very accommodating and friendly. The rooms are clean and unique! Thank you for all that you do to accommodate our employees when they stay at the Villa Monticello!
Stayed 4 nights in Feb 2020
Response from Matilda Mikekpor. on 6 Mar 2020
Dear Valued Guest, What a lovely review! Thank you so much for taking the time to share your thoughts of our hotel! We are really pleased VM is your favorite hotel in Ghana for your employees....it means a lot to us to have secured the confidence of Clients and Guests such as yourself! Thank you again and we look forward to continue hosting your team at VM! Kind regards,

10/10 Excellent

StacyB, ATLANTA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villa Monticello embodies everything you are looking for in a hotel. A peaceful atmosphere along with Staff that is very friendly and goes above and beyond to meet your needs. I enjoyed the in room spa treatment, which was exactly what I needed after a long journey. I also, give special kudos to the Chef, for a menu that blends the flavors of West Africa with Asia, India, European cuisines. Let me not forget, if you are not up to driving in Accra. Please utilize the one of drivers available. The cost is reasonable and you are definitely in safe hands.
Stayed 9 nights in Feb 2020
Response from Matilda Mikekpor. on 3 Mar 2020
Dear Stacy, Thank you so much for taking the time to share your thoughts of our hotel! Feedback from Guests such as yourself are key in us developing and continuously improving....and we are so pleased our service has been to your satisfaction. v Feedback from Guests such as yourself are key in us developing and continuously improving....and we are so pleased our service has been to your satisfaction. We thank you for your custom, your feedback and your loyalty!

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Matilda Mikekpor. on 17 Feb 2020
Dear Valued Guest, Thanks for staying with us. We appreciate your feedback! Kind regards,

8/10 Good

Alhassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 1 night in Jan 2020
Response from Matilda Mikekpor on 2 Feb 2020
Dear Mr Alhasan, Thank you for choosing to stay with us and for the review. It was a pleasure hosting you and we look forward to welcoming you back soon. Kind regards,

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
It was a wonderful stay with very attentive staff. The rooms are super spacious and clean. I would definitely stay there again. The only drawback is that the hotel lacks a pool and it would've been nice to get some relief from the heat.
Stayed 2 nights in Dec 2019
Response from Matilda Mikekpor on 22 Dec 2019
Dear Ms. Gloria, It was a pleasant hosting you and we are pleased we meet your expectations with our service. We hope you choose to stay with us again anytime you are in Accra. Merry Christmas. Kind regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay, Professional staff
Fantastic stay, staff was professional and extremely helpful.
Stayed 2 nights in Nov 2019
Response from Matilda Mikekpor. on 29 Nov 2019
Dear Valued Guest, Thank you for the review. It was indeed a pleasure hosting you for the few days you spent with us. Our aim is to give valued guests memorable experiences and we are glad your entire stay was a pleasant one. We hope you choose to stay with us again any time you are in Accra. Best regards, Matilda Mikekpor | Front Office Manager Villa Monticello Boutique Hotel

10/10 Excellent

Rashida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay
Stayed 1 night in Sep 2019
Response from Matilda Mikekpor. on 11 Sept 2019
Dear Rashida, Thank you for choosing to stay with us and for the review. We are pleased to have had you as our guest and we look forward to hosting you again. Kind regards,

8/10 Good

BJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to stay in Accra
This hotel is fantastic - great location close to the airport, good gym, amazing staff.
Stayed 1 night in Aug 2019
Response from Matilda Mikekpor. on 15 Aug 2019
Dear BJ, Thank you for the great review. Our aim is to provide memorable experiences to our valued guests and we are were able to meet your expectations. We look forward to welcoming you back to Villa Monticello Hotel.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff you feel like you are at home. The locayion is good close to airport and other business areas.
Stayed 3 nights in Jun 2019
Response from Matilda Mikekpor - FOM on 5 Jul 2019
Dear Valued Guest, Thank you for choosing Villa Monticello and it was a pleasure hosting you. We strive at providing unforgettable guest experience to our discerning guests and we are please we met your expectation. We would be pleased to welcome you back. Kind regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not value for money.
Over priced. Not particularly great value for money but it is convenient and an ok hotel. Charged me extra for having two cups of coffee even though breakfast was included. Apparently you can only have one per cup. Water also comes at an extra charge.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Lovely staff and spacious rooms. Room needs a little tlc (refresh paint and tighten toilet screws as it moves A little when sat on). But overall pleasant one night stay
Stayed 1 night in Mar 2019
Response from Matilda Mikekpor on 22 Apr 2019
Dear Valued Guest, Thank you for giving us the opportunity to be your host for your night's stay. We have taken note of your observations with the rooms and our engineers and maintenance crew will get the fixed with the week. We do appreciate your feedback and look forward to making your next stay more pleasurable. King regards,

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was ok but I never enjoyed the breakfast
Stayed 1 night in Dec 2018
Response from Matilda on 15 Jan 2019
Dear Robert, Thank you for the review. We are sincerely sorry you did not enjoy your breakfast during your stay with us. We can assure you of a better experience next time. Best regards,

10/10 Excellent

Ike, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and rejuvenating atmosphere. The staff is very attentive and helpful.
Stayed 11 nights in Aug 2018
Response from Matilda Mikekpor on 18 Sept 2018
Dear Ike, Thank you for taking time to share your VM Experiance. We are glad you enjoyed your stay and we look forward to exceeding your expectations on your next stay with us. Best Regards Matilda Mikekpor Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great customer service but hotel getting tired
Hotel manager gave the best customer service and so did members of staff but I'm afraid it still isn't great value for money. That said, the Nelson Mandela suite is one of the best rooms I have stayed in a while other than that other amenities in the hotel need to up their game for me to rate this a 5-star
Stayed 2 nights in May 2018

10/10 Excellent

Annerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Hotel is friendly and service excellent. Stay was comfortable and rooms are nice and big. The area was ideal for my business stay. Will book here again next time I travel.
Response from Matilda Mikekpor (Front Office Manager) on 24 Apr 2018
Dear Annerie, Thank you for taking time to share this lovely review. It was are pleasure having you as our guest and we look forward to welcoming you back. Best regards,

10/10 Excellent

Kofi, Milton Keynes - UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
Fantastic service, fantastic food and the fat they could prepare the food of my choice was a plus to them. I was treated like a King. This is a I will recommend to anyone visiting Ghana to stay.
Stayed 2 nights in Feb 2018

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a stopover night
People call it a hidden gem and it is truly that ! The service, the rooms, the breakfast, the airport pick up service, everything was spot on ! and all that with a smile !
Stayed 1 night in Dec 2017
Dear Karin, Thank you for staying with us and for taking time to providing this valuable feedback. We strive to provide excellent service to our guests and we are pleased to have met your expectations. We look forward to welcoming you back on your next visit.

8/10 Good

candycane, Riverdale, NY

Liked: Cleanliness, staff & service, property conditions & facilities
This is As good as it gets in Accra
Upon early arrival, we were charged an additional $100 US dollars to check into the hotel before 2pm. We called the hotel to let them know we were on our way. We took a taxi, and arrived within 15 minutes from the airport at around 10:30 am. We stayed for 11nights and for most of that time, the hotel was at less than 10% capacity. We booked and paid for our stay more than 60 days in advance, we should not have been charged that additional sum of money for early arrival, while the hotel was practically empty. That was a complete turn off. We are world travelers and prefer to arrive at our destinations earlier in the day. In the many years of our travels, we were never ever charged an early check in fee. Although the rooms were clean, the bed and bedding was extremely uncomfortable. The bed was supposed to be a king size, but it was way too short to fit that description. The complimentary breakfast was acceptable for the most part and depending on the mood of the chef.
Stayed 11 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017

10/10 Excellent

Pino, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oasis
A beautiful hotel with a fantastic staff and exceptional dining. Great.
Stayed 3 nights in Jul 2017
Response from VM Partner on 17 Jul 2017
Thank you for the positive review Pino! We are really pleased that you enjoyed the many facets of VM and hope to welcome you back again soon!

10/10 Excellent

Papa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing place and amazing staff professional
an amazing pla
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Customer Service and Stay
I have stayed at this hotel several times. Each time, I have stayed in one of the many themed junior suites. I don't really have a preference, as I always like to try a different one when I'm there. This last trip, I stayed in the Manhattan Suite. It was a nice homage to New York. The room was clean and comfortable. I wish it had more power outlets or even USB outlets, as we all have devices to charge. There is a small selection of coffee and teas. And, a daily delivery of a fruit platter arrived in the evening for a small snack before dinner time. There was a morning where the water was not flowing in the bathroom. When I called down to the front desk, Mathilda, was very pleasant and immediately rectified the issue. Within a matter of minutes, the water came back on and all was good. Breakfast is part of the daily room rate. The restaurant and pool dining menus were delicious. Unfortunately, as a vegetarian, the options were limited. But, they were equally delicious. And, the staff were pleasant and accommodating. The pool is no longer there, as it was removed several months ago and converted into a fountain. It's a nice conversion to the patio dining area. This hotel holds many events. Therefore, parking can be somewhat challenging and, as a guest, can be a bit loud. But, by night fall, the hotel was quiet. That was important.
Stayed 2 nights in May 2017
Response from VM Partner on 17 Jul 2017
Thank you so much for your response and constructive feedback! We have taken note of the positives and areas where we can use improvement. We are actively looking at incorporating more outlets into the rooms and we have a new manu that recently launched which we hope will provide more diverse options. We would also be more than willing to create bespoke meals that meet your requirements...and if you choose to stay with us again, we would be more than happy to accommodate your dietary requirements! Thank you once again for your review!

8/10 Good

JC, Greater Cincy, OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great staff
Very convenient; staff excellent; airport transfer smooth; restaurant hours and quality good; bed comfy; a/c worked well
Response from VM Partner on 17 Jul 2017
Thank you so much for you positive review. As a boutique hotel, we strive to provide attentive service in a functionally "luxurious" environment...and we hope we achieved that on your stay. We look forward to welcoming you back! Kindest Regards...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a very good location in Accra
The staff is well experienced and very supportive of business support needs

10/10 Excellent

Ike, Lagos, Nigeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great contrast to the big Accra hotels
I've usually stayed in the big Accra hotels, run by the multinational hotel groups. Playing it safe and frankly too lazy to bother to look elsewhere. I was attracted to the Monticello by the guest reviews on Expedia and thought I should give it a try. I'm absolutely happy I did - very professional, very pleasant staff, my room, the Zambezi, was tastefully (even lovingly!) furnished, the food was excellent. I could go on
Response from Anita Ottenhof on 3 Feb 2017
Dear Ike, Thank you for this wonderful review. We aim to excel in all areas and i am glad that we were able to meet your expectations. We look forward to your exceeding your expectations during your next stay. Kind regards, Anita Ottenhof Deputy General Manager

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY WAS AMAZING AND STAFF WAS SUPER NICE
Response from General Manager on 3 Feb 2017
Dear Bruno. Thank you for sharing your experience. It was a pleasure hosting you at Villa Monticello and we are delighted you enjoyed your time spent with us. We look forward to your next stay. Kind regards. Anita Ottenhof Deputy General Manager

10/10 Excellent

Steve, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel close to the airport
Our room was lovely and the breakfast was excellent. The staff was very gracious and helpful.
Response from Anita Ottenhof ( Deputy General Manager ) on 3 Feb 2017
Dear Steve, Thank you for taking time to share your experience. It was a pleasure hosting you and we will definitely share your kind words with our team. Thank you once again and we look forward to welcoming you back in the near future.

10/10 Excellent

ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
personal touch
the hotel staff are genuine, friendly and professional. I enjoyed my stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Boutique Hotel with excellent restaurant. The staff was very helpful and would go out of their way to assist whenever possible.

10/10 Excellent

Olajumoke, Lagos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for one night, during my stay the hotel staff were great, always ready to help with a smile on their faces.

6/10 Okay

White elephant , New York, NY

Liked: Cleanliness, room comfort
White elephant
They don't pay attention to the customer and their service they have a very modern and luxurious rooms and interior but very below average service!!! I stayed in their presidential suite for 3 nights and it felt like I was in a motel!!! Their services were basic and not up to word class standards!! They need to think about the customers experience than their rooms

10/10 Excellent

Emma, Pelham,MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT'S A VERY BEAUTIFUL HOTEL
It's a very beautiful and quiet place, made to have some cool temperature condition around the sitting areas even when the weather is hot.... They have very nice staff and very welcoming reception.

10/10 Excellent

norma, nc usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and relaxing excellant security
My wife and I wanted second honeymoon chose villa . We really enjoyed the comfortable feel and no push or rush.quiet atmosphere . Our meals and room service were excellant. All in all it was very pleasant.

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gayle, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved!
Fabulous!!!! Well-appointed, terrific location, great food and fabulous service!!!! I must give special mention and thanks to certain staff members who assisted with my luggage dilemma: Matilda - for her tireless calls to the airport, Kojo - for his high level of patience, Kingsley - who took the majority of the day to assist at the airport and help me purchase necessary items. It is very rare that one experiences such high levels of service from a hotel, and I am very thankful for everyones kindness. If I have the opportunity to return to Accra, Villa Monticello will be my only choice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent boutique hotel.
Boutique hotel. Superior service. Food was excellent. Would have liked proper desk chair.

10/10 Excellent

Wally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel. Excellent Staff and Awesome Service