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Reviews of Bolton White Hotel

4 out of 5
Bolton White Hotel
7,GWANDU STREET, BESIDE SAHAD STORES, Abuja

Reviews

7.4

Good

Rating 10 - Excellent. 14 out of 58 reviews" "
Rating 8 - Good. 23 out of 58 reviews" "
Rating 6 - Okay. 11 out of 58 reviews" "
Rating 4 - Poor. 5 out of 58 reviews" "
Rating 2 - Terrible. 5 out of 58 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

sheila darline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time. There were a few mishaps initially in the beginning (refrigerator left unplugged and there was water all over the floor) but other than that my stay was wonderful. I also enjoyed the fact that there was a convenience store right around the corner to purchase many items to make my stay more comfortable. The hotel staff were nice as well, especially Ene and Peter. The chefs were fantastic also. I highly recommend this place and definitely plan to go back again.
Stayed 14 nights in Nov 2023
Response from GM on 16 Nov 2023
Dear Sheila DarlineGreetings of the day!!!Thanks for taking time to write such encouraging feedback, very sorry about refrigerator unplugged we have to do that sometime to avoid power surge because electricity is not stable here in Nigeria.We happy to know that you like our hospitality.Let me also take opportunity to wish you Christmas and New year in advance from all the staff here.We all at Bolton White Hotel looking forward to welcome you soon.Regards,PUNEET CHOUBEY(General Manager)

2/10 Terrible

Loretta

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go someplace else
The hospitality was lacking. The elevator wasn’t working and there was no sign of it’s being repaired. The breakfast was very sub-par and the room wasn’t very clean. It was supposed to be a ‘royal room’ but you could tell that it wasn’t sanitized and cleaned up properly. It was the least favourite thing about my stay in Abuja. I would not be staying here next time.
Stayed 1 night in Oct 2023

6/10 Okay

Alex

Business traveller
Stayed 1 night in Oct 2023

8/10 Good

George

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Bala, Kaduna

Stayed 2 nights in Sep 2023

8/10 Good

uyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jul 2023

8/10 Good

Ajubo

Liked: Cleanliness, staff & service, property conditions & facilities
My experience was good.
Stayed 2 nights in Jun 2023

4/10 Poor

Laurie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff unfriendly. Housecleaning with replacement of towels, coffee etc had to requested and then delivered late. The plumbing was terrible with leaks in the bedroom and bathroom. Shower wouldn’t drain so standing in ankle deep water while showering . Too expensive for what you get. There are better choices such as The Chelsea which was cheaper and excellent service .
Stayed 14 nights in Oct 2022

8/10 Good

Nnamdi

Travelled with family
Liked: Cleanliness, staff & service
Staff service was excellent, however the booking made through expedia did not reflect on their system and I had to show them my booking confirmation email before I could be allocated a room. The room I was allocated left a lot to be desired as it was sparse with dilapidated furniture as well as faulty bathroom fixtures. Toiletries supplied were too few and lacked any sort of variety. The food quality was excellent.
Stayed 1 night in Sep 2022

10/10 Excellent

Nnamdi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very polite and professional. Effortless check in and check out. Could do with improving the aesthetics in the rooms and bathrooms. Selection of toiletries in the bathroom could be improved.
Stayed 1 night in Sep 2022

2/10 Terrible

Farida

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The worse hotel I have ever stayed at. The towels were extremely old, the rooms were smelly, the internet and the air conditioner were not working at all. I couldn’t sleep the whole night and had to check out first thing in the morning to a different hotel.
Stayed 2 nights in Sep 2022

10/10 Excellent

LU

Stayed 2 nights in Jul 2022

6/10 Okay

Edima

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Cable tv stations didn’t work throughout my stay. When asked by staff to fix the problem their reply was they are working on it.
Stayed 6 nights in Jul 2022

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Easy check in and check out
Stayed 1 night in Jul 2022

4/10 Poor

Ajit

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is old for the price I paid. Usually should be available for half of the price. The doors are worn out for main and bathroom. No sufficient light or charging point. We have to use either of it.
Stayed 3 nights in Jul 2022

10/10 Excellent

Julius

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent customer service. Nice place for relaxation.
Stayed 1 night in Jun 2022

10/10 Excellent

Hélène

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wide, comfortable and clean bedroom. Taxi from and to the airport. Very convenient
Stayed 4 nights in Jun 2022

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room attendees Johnson clean the room so well. But then everything else was not up to standard. The room on the internet was not what kind of rooms in the hotel. False advertising. We ask for a iron don't received it The air conditioner was broken. Then said then will fix but never did. We saw several rooms before we pick one that felt comfortable.
Stayed 12 nights in May 2022

6/10 Okay

Iheanyichukwu

Liked: Cleanliness, staff & service
The great thing about the property is its proximity to shops and surrounding area. The hotel also has a taxi service, events hall, personal services and the staff are great. However, i believe the proce per night is too high as the hotel amenities are out of date and needs to be brought to up to date decor and designs. It just seems the hotel has not be decorated since it was built and things have moved on since then. I saw a lot of wear and tear in the furniture. Also, the price for the taxi services and food are very expensive, thats something to consider.
Stayed 1 night in Apr 2022

8/10 Good

Nyumnwi

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Apr 2022

4/10 Poor

Lynne

Disliked: Cleanliness
Stayed 2 nights in Apr 2022

4/10 Poor

Suliat

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Bad Experience
The ambience and service is fine and the room was neat. I did not sleep well. The AC was bad. I reached out severally to complain and someone came to check and i complained to him it comes on and go off and he said okay, walked out of the room and did not say anything. and i was not comfortable with the heat and did not make me sleep well even when i had an early morning presentation. I was disappointed. I also requested for my receipt to me mailed to me at point of check out and i haven't received it till this moment.
Stayed 1 night in Mar 2022

2/10 Terrible

Edmond O

Stayed 4 nights in Mar 2022

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Good… but lots of room for improvement.
Overall ok, my room was old and tired-looking, but comfortable… staff were very friendly, and the food was ok. Would stay again.
Stayed 3 nights in Feb 2022

10/10 Excellent

MISS ARI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hotel worthy of its rating and more
We did not know what to expect upon arrival but by the end of our 15 night stay we left very impressed with the room, the room service and the Customer care, it was good to see the buffet breakfast which had a variety of European, African and Asian cuisine which is impressive. There is 24 hour security and Electricity also the location is ideal. The Hotel also provided airport pickup and drop-off. We would highly recommend this Hotel.
Stayed 15 nights in Nov 2021

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good service. Will not hesitate to book again.
Stayed 1 night in Dec 2021

8/10 Good

Blessing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice stay, the staff were friendly, breakfast was nice .
Stayed 1 night in Jun 2021

8/10 Good

Abimbola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall satisfactory. Very friendly and responsive staff. Great food too😀
Stayed 4 nights in Mar 2021

6/10 Okay

Ihy, London, UK.

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The staff were welcoming and happy to help. I had a few glitches on the first 2 days but everything got better as days progressed. The WiFi was the greatest downside of my stay in the hotel. Overall, it was a fair experience.
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and good customer service, enjoy my stay
Stayed 1 night in Jan 2020

6/10 Okay

Oliver

Business traveller
Disliked: Cleanliness, room comfort
The blanket was dirty but rapped in clean cover/sheets, I requested that the blanket be charged in the morning, but it wasn't. By late in evening when the housekeeping staff came by, he told me it shouldn't be a problem as it was covered with clear sheets. I insisted that the dirty blanket be changed and replaced with a clean one. It was removed but wasn't replaced with a clean one as the staff told me there was no extra blanket and I will have to wait for laundry service to wash and dry blanket.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Great front desk service.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All it was quite normal as in such hotel at this standing.
Stayed 7 nights in Aug 2019

8/10 Good

Seamus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A third stay
Tgis was an extension of an original booking. I wouldn't have extended if the first was not very satisfactory
Stayed 2 nights in Jul 2019

8/10 Good

Seamus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another confirtable visit
Have stayed before. Hotel is comfortable and clean, not an easy task in the tropics. Service is friendly and staff are (very) polite. Lift is a bit annoying - it speaks to you, telling you the floor. Also, a nice pool and, if you are into it, gym. Overall, good value for money.
Stayed 10 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 5 nights in Mar 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Overall a good hotel and I will stay here again. Breakfast only so so, and gym rather small.
Stayed 1 night in Feb 2019

8/10 Good

Onyekachi

Above average
Above average experience. I’d be back
Stayed 6 nights in Jan 2019

6/10 Okay

Verified traveller

Business traveller
They need to clean the rooms and bath rooms properly Sheets were not changed despite my request Too many guests so breakfast always without food or no where to sit
Stayed 3 nights in Jan 2019

10/10 Excellent

Onyekachi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Onyekachi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoroughly enjoyable stay
The warm , friendly and very helpful staff made it a very enjoyable stay. I’d be back.
Stayed 1 night in Sep 2018

6/10 Okay

Vishal

Liked: Cleanliness, staff & service
Indian food
Stayed 2 nights in Sep 2018

6/10 Okay

John, Liverpool

Liked: Cleanliness, property conditions & facilities, room comfort
It’s a Blessing not to have Blessing!!!!
Hotel is nice but could be better in many ways! The positives is the food and most of the staff. Food is fairly quickly served and generally tasty. Staff, especially security, are friendly, helpful and doing their best! Negatives are the noise, reception staff and wi-fi! Was in the annex of the hotel which has an atrium running from the ground up through all the floors. Noise from the ground floor, including staff moving the furniture at 1am, can be heard echoing over the whole building which keeps you awake! Reception staff are fantastically efficient machines....in their own eyes! Truth is they are incredibly obstructive, rude and totally without customer service skills. Booked an executive room yet when given a royale room (several categories below what paid for) they argued, lied and became very truculent in dealing with it! It was a Blessing (!!!) when a manager interjected and sorted this out! Wi-fi was so slow I got a dongle to use my own internet! Should need to do this but their internet took 5 minutes to load!! All in the place needs to improve but is ok if you get a low enough rate!!!!
Stayed 8 nights in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad and expensive regarfing services
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking the street and feei safe
Is a place one can walk the streets with family and you will feel safe.
Stayed 1 night in Jun 2018
Response from General Manager on 5 Jul 2018
Good day Thank you very much for the feedback We look forward to welcoming you back to the hotel soon. Have a great day further. Best regards

4/10 Poor

Vishal

Disliked: Staff & service, room comfort
Very small rooms with smaller bathroom. Not worth the price. Service is very slow . The positive side - Indian restaurant just opposite and located in a decent locality
Stayed 2 nights in Nov 2017
Response from Mr. Hellet Morgan on 14 Feb 2018
I am incredibly wretched by your unpleasant experience at the hotel; I sincerely do apologize for this as it is not what we strive for as a brand. The matters that you have brought to our attention have been addressed with the TEAM, as what you have experienced is not what we aim for our GUESTS to enjoy. Let me assure you, your complaint is being handled by the very highest level of Management. Actions are being put into place to make sure the occurrence of such incidents doesn’t happen again. We consider you to be among our valued guest. And as such, in the spirit of true hospitality, management of Bolton White Hotel would make it up to you. Once again let me apologize, we are truly very sorry. Mr. Hellet Morgan General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Nice hotel with good service. Water heater could use more capacity, but otherwise a great stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel!
Good hotel with excellent service - will stay here again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Pleasant Stay
Firstly the Hotel accommodation in Abuja is poor. The cost is extortionate, the customer service is poor and the accommodation is usually outdated and the hotels are usually full of hookers. For these reasons I have vowed never to stay at Hilton or Sheraton anymore and was searching for new accommodation. Bolton White was a pleasant stay. My room was large and clean, the customer service was really good and I felt safe there (as a white Brit). One issue was the breakfast as there wasnt much for me to eat apart from toast. I usually like an omlette or fresh eggs and fruit. I wasnt sure why me and my friend were in different buildings too when we paid the same price for a double room.

8/10 Good

Jakob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevlig personal, bra mat. Poolen var inte användbar.
Stayed 4 nights in Apr 2022