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"Through was clean very nice felt very cozy"

"I do not know the hotel’s pet policy. I was not traveling with my dog, but the staff was very kind and helpful. The room was clean and I felt safe staying there. This is an older hotel with exterior doors that lead to the parking lot so if that’s not your thing, you may want to find another place but the location was important to me and so I chose to stay at the Heritage Inn again. the staff was very helpful and I’m grateful. Thank you. "

"Came out of parking and up to an entrance with automatic door that said "Out of Order - Use main entrance", But there was no arrow indicating which way to go to find it. Simply adding and arrow would have made it unnecessary for me to hunt while carrying all of my luggage."

"Our plane was canceled because of weather and we missed our flight. I called the hotel eight hours before and said we are stuck in Chicago. Can I please cancel my hotel reservation. The staff person was snarky, rude and told me that I was going to be charged 100% even though there was no way for me to get to Sacramento as I was stuck in Chicago. I travel a fair amount and so does my family. I was appalled by how this was handled. hard pass on this Hotel."

"Airport shuttle was great, pool was out of order, surrounding area dismal, stay away from rooms facing McDonalds, you’ll hear the drive through. Breakfast was just ok, prepackaged snacks"

"The room was so clean and so cozy. The staff was amazing and really answered any questions I had with ease and reliability. Love this place I would definitely book again "

"The floor of our room was sticky. Very pet friendly. Breakfast buffet was not stocked well, specifically they were out of coffee the first day and out of hot water the next. To be fair, once I brought the issue to the attention of the front desk, they alerted the breakfast crew and they remedied the problem. "

"It was fun to stay on the Riverboat. Location is great, lots of people watching and shops. "

"Excellent location- an easy walk to restaurants and shopping in old town Sacramento - plus we could walk to Amtrak. Staff was excellent- friendly and helpful. It’s a little noisy for sleeping being so close to a highway and train station but I’d definitely stay here again!"