3-7-1-2 Nishi Shinjuku, Shinjuku-ku, Tokyo, Tokyo-to
Reviews
9.6
Exceptional
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Rating 10 - Excellent. 755 out of 901 reviews" "
10 - Excellent
755
Rating 8 - Good. 111 out of 901 reviews" "
8 - Good
111
Rating 6 - Okay. 21 out of 901 reviews" "
6 - Okay
21
Rating 4 - Poor. 8 out of 901 reviews" "
4 - Poor
8
Rating 2 - Terrible. 6 out of 901 reviews" "
2 - Terrible
6
9.8/10
Cleanliness
9.8/10
Staff & service
9.8/10
Amenities
9.6/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Excellent
John
Travelled with family, Travelled with family and small children
Luxury stay close to Shinjuku. Amazing view. Fantastic service. Only downside is that the on-site restaurants need to be booked in advance, depending on the season.
Attention to details in defining excellence is an understatement of monumental proportions to express what a superb experience staying at park Hyatt Tokyo hotel is.
Warm greetings from Park Hyatt Tokyo.Thank you for sharing your experience with us; it was a pleasure to have you stay with us.On behalf of our team, I would like to express my sincere appreciation for your patronage during your recent visit to Park Hyatt Tokyo and for taking the time to complete this online survey. Your high ratings are encouraging and motivate us to continue delivering authentic hospitality. We look forward to welcoming you back in the near future. In the meantime, we remain at your disposal for any further assistance.
We loved our stay here! The staff were fantastic and very attentive. The check in experience was great and Yuko Usami was particularly helpful and welcoming. The views from our room was wonderful and we would definitely stay here again!
Navtej
Stayed 1 night in Oct 2023
Response from Park Hyatt Tokyo on 24 Nov 2023
Warm greetings from Park Hyatt Tokyo.Thank you for sharing your experience with us; it was a pleasure to have you stay with us.We were pleased to hear that you appreciated the service extended to you by Yuko Usami. We will certainly share your compliments with her, encouraging to continue her passion on delighting our guests.We look forward to welcoming you back in the near future. In the meantime, we remain at your disposal for any further assistance.
Sad to find no indoor area for smokers, unless booking a smoking room which wouldn’t have made my partner happy, however she adores the baths. Staff super friendly. Not received an email confirmation of charges prior to being charged at checkout. Pool area fabulous.
Simon
Stayed 7 nights in Oct 2023
Response from Park Hyatt Tokyo on 24 Nov 2023
Warm greetings from Park Hyatt Tokyo. On behalf of our team, I would like to express my sincere appreciation for your patronage during your recent visit to Park Hyatt Tokyo and for taking the time to complete this online survey. We also very much value your feedback and see it as an opportunity for us to learn and improve.We look forward to welcoming you back in the near future. In the meantime, we remain at your disposal for any further assistance.
Warm greetings from Park Hyatt Tokyo.Thank you for sharing your experience with us; it was a pleasure to have you stay with us.On behalf of our team, I would like to express my sincere appreciation for your patronage during your recent visit to Park Hyatt Tokyo and for taking the time to complete this online survey. We look forward to welcoming you back in the near future. In the meantime, we remain at your disposal for any further assistance.
Amazing 3 night experience for us - family with two girls at end of Japan trip. Great staff service, excellent breakfast and views like few other hotels in the location.
Room for 4 was great in space and amenities albeit sleeping arrangements a bit snug so two adults in a small double and our daughters in a small double and single - I.e. two small doubles and a single to share.
New York grill was superb but for a little under £600 the New York strip steak was way under quality expectations, we had three and they were all poor so nothing rogue. Kobe steak was amazing, as was the restaurant and the band.
All in all amazing, will go back when refurbished (staff say they are hoping for a start next year - 2024). I guess you want close to perfection at such an iconic hotel.
Excellent customer service, great location, wonderful views, excellent food, hands down it was an amazing experience from the beginning of our stay until check out, would definitely stay again, exceeded all expectations. Have stayed at high end hotels when traveling and this one did not disappoint in ANYWAY. Traveled with my 2 teenage daughters and toddler.
Very rare I leave a rating but the excellence of this hotel compelled me to do so. From the moment you walk up to the entrance to the moment you leave, they make you feel special and it’s constant. One of the best hotels I have ever stayed in
The property and service is exceptional! The view is outrageous! We saw Mt Fuji from our room, and the night view of the city skyline is worth a million $. Well worth it! Best way to wrap up our trip!
Lovely place to stay. Great to be high up - the views are amazing! The area is very safe but most of the bars etc. are a bit of a walk away. Not a problem in itself but worth noting for planning.
Only downside we found was the service was a little impersonal. We had a meal in the main bar/restaurant up top and it just felt a bit clinical. It was busy and lively but it felt transactional and impersonal. Lovely food so perhaps being a little unfair.
Would recommend the whole hotel.
Barry
Stayed 4 nights in Apr 2023
10/10 Excellent
Steve
12 Jun 2023
Liked: Cleanliness, staff & service
Steve
Stayed 2 nights in Jun 2023
6/10 Okay
Travis
8 Jun 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's a good hotel, the rooms are quite old and in dire need of renovation. The air conditioning in my room did not work, housekeeping was able to provide me with a room fan to help cool the room but at this price point that should not be a solution. The staff at the hotel did their best to make my stay a good one, but the hard product is an issue.
The staff were so wonderful!!! They upgraded my room to a premium suite and I ended up in the same suite they used to film “Lost in Translation” which is one of my favorite movies!! I was so happy!!!
I mean, what do you say about such an amazing hotel! From the moment of check-in (which was done in our room) we were very well looked after. The most amazing thing about this hotel is the tranquility in the midst of such a busy urban centre. And the bar(s) are perfect for a nightcap. Basically checked every box for a perfect introduction to Tokyo!
Amazing view and night skyline of the city, delicious room service, deep soaking tub and the most comfortable bed! Staff were very courteous and friendly. The Jazz bar was also a nice place to stop into.