Porch

Reviews of Guangdong Hotel

3.5 out of 5
Guangdong Hotel
No 3033 Shennandong Road, Shenzhen, Guangdong

Reviews

7.8

Good

Rating 10 - Excellent. 55 out of 307 reviews" "
Rating 8 - Good. 177 out of 307 reviews" "
Rating 6 - Okay. 58 out of 307 reviews" "
Rating 4 - Poor. 9 out of 307 reviews" "
Rating 2 - Terrible. 8 out of 307 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Swee Hoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very convenient for our stay. It’s walking distance for us do most of our shopping including the nearly pedestrian street. There was renovation on the floor where we stayed but it didn’t cause any inconvenience to us. We were given another hr stay after the check out time at 2.00pm. Will choose to stay in again if we happen to be in Shenzhen.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019
Response from steven on 23 Jun 2019
亲爱的客人您好呀~ 非常感谢您下榻深圳粤海酒店。深圳粤海酒店一直秉承着让每位顾客都能体验到“回家”的感觉。也在一直不停的努力。非常感谢您的好评。粤海酒店全体员工期待您的再次入住~谢谢!

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from steven on 23 Jun 2019
亲爱的客人~感谢您下榻我们酒店,您的满意就是对我们最大的鼓励,希望您下次出行也继续选择我们酒店哦~

8/10 Good

Ted

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Competitive price. Good location. Close to sub-way.
Stayed 1 night in Apr 2019

8/10 Good

Wai Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Teddu, Hong Kong

Reasonable price and comfortable room
The price is reasonable, it's just costed me around HKD550 per night. Good location, and it's just 5 mins walk to the subway and shopping mall.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean hotel
Clean hotel, friendly staff even through an late check in, bathroom walls were see-through though so be aware of that.

6/10 Okay

Verified traveller

Liked: Staff & service
Over all experience is good, Value for money. The facility is old, need to be upgraded. Good location, near train station and shopping area. Hotel staff are friendly.
Stayed 1 night in Jan 2018

6/10 Okay

Rich, Canada

Best location for shopping in Shenzhen
Hotel location is perfect, but hotel is in need of overhaul. Staff are great if you speak Chinese or Japanese but good luck if you only speak English. Super perfect for shopping at the 1009’s of low cost market area. Lots of good restaurants nearby. Overall fun weekend.
Stayed 3 nights in Nov 2017

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel
The hotel is very comfortable with helpful staff. Take exit C from Laujie station and go over walking bridge
Stayed 2 nights in Nov 2017

8/10 Good

Tadahiro

Liked: Cleanliness, staff & service, room comfort
Great loaction
Ther are many Japanese restaurant and bar around this hotel, it is very convenient location for Japanese travelar. There is a shuttle service to Hongkong airport. It takes about 45~50min. to Shenzhen airport by taxi or subway.
Stayed 1 night in Aug 2017

8/10 Good

Kok Sang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Guang Dong hotel
The hotel is clean and staff are very helpful. The wifi could not be used on the last day. The English name of the hotel is not familiar to the locals as it is known by another name in Chinese. Asking for directions to the hotel for the first time was a problem.
Stayed 2 nights in Jul 2017

10/10 Excellent

Daniel, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near to Metro and Dongmen shopping mall.
Hotel staff very friendly. Room very cleaned. Many Japanese staying here. Nothing to complain about after staying for 3 nights.

8/10 Good

HOPETON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Convenient and Clean
This hotel is really quiet and a great place to stay for the price. The beds are very comfortable towels and linen are very clean however, you could smell cigarette smoke in the towels. I did not purchased the breakfast package but I did enter the kitchen to checked out the breakfast and I was not impress. Other than those minute details I highly recommend that you stay in this hotel if you are ever in Shenzhen. It is front and center of all the happenings in the city. The staff were very pleasant even though they speak very little English. Overall good experience

10/10 Excellent

Kalika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and affordable
Nice stay, hotel staff were friendly, seemed like it catered mostly to Japanese travelers as the toilets and lights were very much Japanese style. Everything was clean, not a huge room but good sized.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
Great service!
Response from General Manager on 23 Nov 2016
Respect guests: thank you for your stay in shenzhenyuehai hotel! I wish you a happy life!

6/10 Okay

Verified traveller

Liked: Cleanliness
Good location. Close to subway.
Everything was fine. OK hotel. Very clean. Next to a shopping district.Walking distance to subway station.
Response from Mr Ivan on 9 Oct 2016
Respect guests: thank you for your stay in shenzhenguangdong hotel, thank you for your Suggestions and comments, welcome to our shop again!

8/10 Good

Lai, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
received friendly service all the time
Response from General Manager on 14 Sept 2016
Respect guests: thank you for your stay in shenzhenyuehai hotel! I wish you a happy life!

8/10 Good

man kit

Liked: Staff & service, room comfort
Response from Mr ivan on 25 Jun 2016
Respect guests: thank you for your stay in shenzhen guangdong hotel, are looking forward to your coming! I wish you a happy life!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near to shopping area
Clean hotel, friendly staff, near to Dongmen shopping
Response from kevin on 16 Mar 2016
尊敬的客人:您好!感谢您对我店的支持与信赖!酒店位于深圳市最繁华的罗湖区商业金融服务中心,距罗湖口岸、深圳火车站、地铁站和东门步行街咫尺之遥,出行十分便利!深圳粤海酒店一直十分重视对客服务,是深圳酒店业当中的佼佼者!并屡次荣获“中国最佳卓越服务酒店”、“全国最佳星级酒店 ”、“ 深圳老字号” 等奖项,深受广大客户好评!酒店全体员工期待您的下次光临,祝您一切顺利!

10/10 Excellent

Lio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mr ivan on 2 Jul 2016
Respect guests: thank you for your stay in shenzhen guangdong hotel, are looking forward to your coming! I wish you a happy life!

4/10 Poor

Manish, Hong kong

Disliked: Staff & service
OK hotel if you don't have any other option
The charges for the room were outrageous compared to the room size and room facilities. Right next to the Lao Jie/Guo Mao area which are considered as good shopping places was a plus (for people who are there for shopping)
Response from Mr ivan on 25 Jun 2016
Respect guests: thank you for your stay in shenzhen guangdong hotel, are looking forward to your coming! I wish you a happy life!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mr ivan on 25 Jun 2016
Respect guests: thank you for your stay in shenzhen guangdong hotel, are looking forward to your coming! I wish you a happy life!

10/10 Excellent

Kin Lian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mr ivan on 25 Jun 2016
Respect guests: thank you for your stay in shenzhen guangdong hotel, are looking forward to your coming! I wish you a happy life!

8/10 Good

Mary, Phoenix, Arizona, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
We had a great relaxing stay at Guangdong Hotel. Everything was very comfortable.
Response from Mr ivan on 25 Jun 2016
Respect guests: thank you for your stay in shenzhen guangdong hotel, are looking forward to your coming! I wish you a happy life!

8/10 Good

AD42

Liked: Cleanliness, staff & service, room comfort
Excellent...
My new hotel of choice for Shenzhen... I can only assume the reports of being old were prior to a renovation. Bed was comfy, and the toilet seat, wow!

8/10 Good

Uli, Gold Coast, QLD Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located Hotel in Shenzhen
Hotel is ideally placed to get the best out of shopping and venturing further afield by MTR trains.Staff were excellent and always helpful though having a partner who spoke Chinese was a great help. Hotel is nearly opposite the Dongmen Shopping Centre and behind that is Dongmen Pedestrian Mall which is huge and will keep everyone shopping happy for a week ot two. The Dongmen MTR station is also here. Another station Guo Mao is also located within 5-10 mins walk away. Had problems with internet connections and hotel put a specail router in the room. Signal was excellent but other than sending a small gmail which took 7 mins to go through no web pages were available. Reason. Chinese Government blocks the internet unless you have a local sim card. Hotel should have known this.We had two mobiles and a Samsung tablet and could not access the internet anywhere, even the free one in Starbucks. Overall great stay and very pleased with the hotel . Would recommend or stay agin if we returned. Warning to visitors .. avoid Lou Hu area around the border area, too many touts pestering you. Also Hotel name in English is not the same as the Chinese name and taxi drivers get very confused. Changing currency was easier through the hotel and gave an equivalent of slightly better rate to the bank..
Response from Mr Ivan - The GuangDong Hotel on 23 Apr 2016
Respect guests: thank you for your stay in shenzhen guangdong hotel, are looking forward to your coming! I wish you a happy life!

8/10 Good

Lester Ip, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to the center of Shenzhen
The hotel is close to Dongmen where you can shop around. Overall hotel services is excellent. The location is good and you can find taxi (non rush hour) and take subway easily

8/10 Good

CN, HKG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for the Money

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No good

8/10 Good

winnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

winnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Marv, Shenzhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Service with a Smile
I think that the Guangdong Hotel is a quality establishment; the service is great and they are always willing to go the extra mile if you are in need of something. When I arrived, they put me in a smoking room, so I went back down and ask for a non-smoking room. The front desk immediately changed my room and met my request with no questions asked. I like this hotel and find it quite friendly and accommodating. However, be careful of one issue: if you decide to use hotel.com discount brochures that they send you, you will be penalized for the build up of your stays. Even though this is not mentioned in their agreement, I lost 3 nights at this hotel because I used the coupon.

6/10 Okay

SGtraveller, Singapore

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good value for money but...
Comparatively for the price, the room is good. No lingering smoke smell, except for 2 issues. 1. There was a dead cockcroach in my bathroom in the morning. I don't freak out at crawlers but it is pretty gross in the morning. 2. The wired internet doesn't work. Had to rely on wireless.

10/10 Excellent

Marv, Meizhou, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Kept Secret in Shenzhen
What a day and night's difference from my last trip to Shenzhen. Across the street from where I stayed last time in Shenzhen, I chose to stay at the Guangdong Hotel. Upon arrival, I found that I had made a mistake in booking. I thought I had made the reservation for the 30th of September, but discovered that I had actually booked my reservation for the 1st of October instead. After speaking to the front desk, they went to work to help me resolve the issue. Though the mistake was mine, the folks at the front desk of the Guangdong Hotel were highly professional, courteous and helpful. My whole experience was that of a five star resort at a 3 star price. Everywhere I went in the hotel, down to the maid service, was absolutely excellent. You could not ask for better service or location. This hotel is definitely a winner in every sense of the word.

8/10 Good

Verified traveller

Liked: Staff & service

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Disliked: Room comfort

4/10 Poor

Michael, American living/working in China

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Choose a Different Hotel
I would recommend anyone find a different hotel. What was bad? The bath tub drain is slow so no matter how quick you shower, you end up standing in water. I consider myself quick and it would get up to my ankles. The bath room is very small. There is a dryer thing on the wall that looks like a vacuum cleaner. I have no idea what its real purpose was. There does not appear to be any non-smoking rooms in this hotel. The Japanese style rooms have no English. Would seem to be reasonable after considering the style, but if you want English then try the European rooms. No international cable TV. No bars in the immediate area. No wireless internet. Only the day staff at the front desk can speak English and it is poor. (I'm not saying that is there fault, just be prepared for it.) What was good? The bed was not uncomfortable. The internet was easy and fast. The hotel is very near a subway station (luojie) and is two stops from the HK border checkpoint.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

8/10 Good

Isabelle, Beijing, China

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Careful if you don't speak Chinese or Japanese
Very happy with the room. Great value, nothing to complain about. About the welcome at the reception desk however... I made my reservation thru Expedia.com 24 hrs before my arrival at 7pm. The on-duty manager, Mr. Ma, couldn't find it, seemed quite pissed and waived dismissively at the hotel logo, to suggest I wasn't at the right place. I explained (in simple Chinese) that if I could see my emails, I could provide him with the reservation code. He kept his aggressive stance and refused, but fortunately, a female clerk let me do it. He then asked me for the phone number of my reservation channel. When I pointed out to him (again in Chinese) that this number was in the US and that probably they wouldn't be able to speak Chinese, he slammed the phone with some angry comment. The whole check-in process was like this. He sulkily asked what rate I was supposed to have, with or without breakfast, said my credit card was no good because he didn't see that I needed to enter my PIN, etc. The rest of the staff seemed quite embarrassed by the manager's attitude. If I hadn't speak some Chinese, I'm sure I would never have been able to check-in. But again, the rest of the staff was ok. Obviously, they're not used to handling guests that don't speak Chinese fluently, or maybe Japanese, because the writing in the hotel was all in either language. English was also of no use when I tried to order chicken soup later from my room.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
日本語が話せるだけでなく、日本人スタッフもいたので質問時にも言葉で困ることはなかったのはとても良い ただ、地図が間違えているので早急に直した方がいいと思います。これはホテルではなくエクスペディアの問題ですね
Stayed 2 nights in Jan 2020

8/10 Good

WING YAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯
酒店房間乾淨整潔,位置便利,鄰近東門,食嘢方便
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
位置優越,近中心點,離國貿站不遠,只用幾分鐘路程,去東門也近,酒店舒適,衛生也不錯,下次有機會會在入住
Stayed 1 night in Jan 2020

10/10 Excellent

Kimura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

JEN

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
一入到房, 有陣霉味, 這個有待改善。幸運地, 可以開窗, 否則一夜難眠. 其他還可以. 有不同USB 線提供, 這個值得贊!
Stayed 1 night in Jan 2020

8/10 Good

hon kin andrew

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

WAI KI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Ayumu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
日本人向きの対応、サービス、食事、等々、よく完備されていて快適に過ごすことが出来ました。香港国際空港とホテルのシャトルバスも便利です。
Stayed 3 nights in Jul 2019