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Reviews of Diamonds Lodge Ltd

4 out of 5
Diamonds Lodge Ltd
23 Wigginton Road, York, England

Reviews

7.8

Good

Rating 10 - Excellent. 58 out of 168 reviews" "
Rating 8 - Good. 58 out of 168 reviews" "
Rating 6 - Okay. 32 out of 168 reviews" "
Rating 4 - Poor. 8 out of 168 reviews" "
Rating 2 - Terrible. 12 out of 168 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ellie-Mae

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Luke

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Possibly the worst hotel in York
Firstly this is all my opinion. So the place says it is 4 stars as rated by Enjoy England I have looked them up repeatedly and cannot see such an awarding body, so to me that seems like a lie. Again that won't be the only (in my opinion) lie that they say to get people to stay but we'll get to that. It says that it is close to the city centre do you consider 20 minutes on foot close? Again it doesn't tell you it's next to a hospital or show you the front of the building in it's pictures that's because it's a house and a pokey one at that. Next let's move on to the rules they don't tell you about before arrival, you are not allowed alcohol in the room you are not allowed takeaway in the room and you are strongly encouraged not to make any noise after 10pm what is more fun when you're on holiday than copius rules? On top of that the rooms are incredibly small it feels like you're in someone's back bedroom, which wouldn't be a problem if that was clearly shown that was what it was but it wasn't clear. Also whilst in there you feel incredibly on view and like you have to be on your best behavior again as though you are staying with a parent not want you want on holiday. Relaxation isn't on the cards. Finally, the staircase is a deathtrap (in my opinion) incredibly steep and not wheelchair friendly, also the front of the property is very icy and that is also hazardous. Oh and the online check in procedure where you have to give you passport details is also irritating.
Stayed 1 night in Dec 2023

6/10 Okay

Lee

Travelled with group
Liked: Room comfort
Yes it was ok for a nights sleep. Not the ritz but much cheaper than others. I struggled a little getting door lock codes but I would stay again as it worked ok for us.
Stayed 1 night in Aug 2023

10/10 Excellent

Laura

Stayed 1 night in Aug 2023

6/10 Okay

Stephen

Liked: Cleanliness
Handy Guest House for Hospital.
Guest house very close to Hospital. Tricky to find on street parking, then you only have 10 mins to get checked in and get a Parking permit issues. Checked in at 14.00, entrance hall full of of bed linen bags ready to picked up... Trip hazard and fire risk in my opinion and didn't seem inviting. Kitchen area when checking in looked very dishevelled and didn't give good impression. Room was clean but various issues including shower room towel rail hanging off, incorrect lamp with sensor in shower room with no way of isolating fan on a night but still having light, curtains looked old and tired and some clips missing, ground floor window had no way of locking slightly open so room was roasting. To be totally honest, we wouldn't stay there again. It was £107 per night but probably worth half that. Manageress was very friendly and helpful though... Property just nerds a bit of TLC maintenance wise.
Stayed 1 night in Jul 2023

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

nicko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well recomended place to stay in York… the Owner is very helpfull and Welcome and his name is Mr Maskud ( i hope i spell it correctly) welldone
Stayed 1 night in Sep 2022

8/10 Good

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was OK, i was left to get on with my business, which i preferred.
Stayed 1 night in Aug 2022

10/10 Excellent

salum

Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
The place is near the bus stop, it’s quiet and the room is worth the price
Stayed 1 night in May 2022

8/10 Good

Ludmilla

Liked: Cleanliness, room comfort
Recommend
It was a good two night stay and close to the York St. John University as that’s what I needed it.
Stayed 2 nights in Feb 2022

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

2/10 Terrible

Linsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refund
Very poor experience as one of the reservations we made couldn’t be found therefore we were a room short and no apology or refund as of yet
Stayed 1 night in Nov 2021

6/10 Okay

Jason

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021

8/10 Good

THOMAS

Liked: Cleanliness, property conditions & facilities
Single room, basic but clean. Comfortable bed. Good size en suite bathroom.
Stayed 1 night in Nov 2021

6/10 Okay

Miriam

Travelled with family
Liked: Staff & service
Diamond lodge
The stay at Diamond lodge was slightly disappointing as it did not appear as it had presented on line. It was clean but very basic and was not good value for money. I would describe it as a hostel environment rather than a guest house.
Stayed 1 night in Nov 2021

2/10 Terrible

Claire

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In short the room was so bad, that we left, and booked into a different hotel. The property is failing apart, major work is needed fix all the problems. - The shower, only produce burning hot water. - The socket extension was screwed to wall and was only power outlet, this produced sparks when used. - Carpet filthy, - Bed mattress had failed and was saggy. - Sealant looked to have been installed by a young child. - etc. Avoid this property at all cost,
Stayed 1 night in Nov 2021

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay. You needed a permit to park on a street near the property. The permit you from the premises when you check in cost of £6/7 but no spaces left. So a 5 min walk from the property there is a payed carpark @ a cost of £6 for 24hrs. Also on arrival there is some rules no drinking on the premises is found out alcohol has been consumed there is a £25 bill on top of the full nights stay.
Stayed 1 night in Oct 2021

10/10 Excellent

Anthony, warrington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Stacey

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed overnight at Diamond's Lodge to give us more time to explore York. You are definitely paying for the location as it is about a 20 minute walk from the heart of York, but there is a bus stop right outside the property if you don't fancy the walk. It is also across the road from York hospital, I was concerned about being disturbed by ambulances during our stay but this only happened once. The beds were a bit on the firm side, but we all swept well enough. The room was clean and neat. I think Diamond's would benefit by putting a bit more information on their website- there was a kettle, fridge, tea & coffee and a hairdryer in the room (which I wasn't expecting). I also couldn't figure out the parking situation, so we parked in a private car park a short walk away that I had to find myself.
Stayed 1 night in Sep 2021

4/10 Poor

simon

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Don't bother with DIAMONDS
Reception pleasant, room clean not well equipped or organised or maintained. On returning late the room and bathroom lights failed and therefore the shower extractor so unable to wash properly, owner said someone would be round 09:30 STILL WAITING at 10:10. We're leaving with a simple wash down and a bad review, what do they expect.
Stayed 1 night in Sep 2021

8/10 Good

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Room was very clean, perfect for one night stay. Contacted several times regarding how to check in and was even asked if i required a taxi. Great friendly service.
Stayed 1 night in Aug 2021

8/10 Good

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is no free overnight parking in the immediate vicinity; you have to walk up to 10 minutes to get it or pay a rip off £5 per day for a parking permit
Stayed 7 nights in Jun 2021

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy
Very well priced accommodation - within walking disctance of all that York has to offer. Nice period property with lovely/friendly staff. Amazing value.
Stayed 1 night in Jun 2021

10/10 Excellent

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
No one about Room very small Paid for breakfast to be informed via phone call that we let them know to late.although they took our money Issue with parking
Stayed 1 night in Dec 2019

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked every thing about it ,the room,the staff, the price.
Stayed 2 nights in Nov 2019

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, very clean and very well appointed. Great location too.
Stayed 1 night in Nov 2019

4/10 Poor

paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Breakfast basket was stated on booking and not received once. Room was not cleaned and serviced once. Bathroom was full of damp and the valence on the left hand side of bed was showing signs as though someone previously had been sick over the side of the bed. Booking said no children allowed yet children were present on the ground floor. As smokers ashtray said could be provided for the outside yet none available. Not recommended and would not visit again after seeing other establishments in the area.
Stayed 3 nights in Aug 2019

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
£110 for a dirty tiny room without a working shower. Asked to change rooms and was told no even though the room next door to mine was empty. Disgusting mouldy bathroom. Spider webs everywhere so not been dusted in a while. No breakfast room like shown in the pictures. My friends got a hamper in the room with cereal and longlife milk. I got nothing. No staff overnight.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Having received an email from Diamonds Lodge advising that our booking included a continental breakfast basket in our room we were a little disappointed on arrival to be told we were room only. Not really a problem, but they should organise their admin a bit better. Also, there was mould in the shower that wan't great, but this was a last minute booking, the price, for York, was cheap, and the room was clean, so no real complaint.
Stayed 1 night in Aug 2019

4/10 Poor

Christina

Disliked: Staff & service
NOT a B&B! Not what we paid for.
Not the room we paid for!!!! Ignore the good ratings as this guesthouse has been taken over. There is NO breakfast. The photo of the dining room is an old one because that room has been changed into a bedroom. We didn't even get a breakfast hamper. We went to celebrate our wedding anniversary so paid for a Superior King room, what we actually got was a small double room which was downstairs next to the front door so lots of banging of the two front doors as other guests came and went. This room used to be where breakfast was served but new owners have made it a bedroom. There wasn't much tea, coffee or milk in the room. We stayed for 3 nights and housekeeping only attempted to come in once but we were in the shower so shouted to them not to come in. They had plenty of other opportunities to come in and top up toilet rolls, tea and coffee etc but they didn't. No clear reception area or opening times so couldn't just go and ask them for more things. There was no wardrobe or hanging rail to put our clothes, again because this room was designed to be a dining room. Not enough plug sockets and everything was run on long extension leads. Kettle was near impossible to fill in the shallow sink. Towels were provided and a soap dispenser by the sink and one in the shower but no other toiletries.Had to find extra money to buy breakfast out. We paid extra for a fancier room for our anniversary and got a basic room. Dont waste your money staying here!!Overall very disappointed feel robbed
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Paid extra for a superior room, they don't have a superior room? Told they, 'are all the same apart from a family room'. No restaurant. Told that we would get free breakfast. No breakfast. When we got to Hotel told alcohol not allowed in room and if we did take alcohol into room we would be thrown out and charged £25 to clean the room. You would think the clue would be in the name, Hotel.com. It's not a hotel not even a BB just a room. A part from that it was clean but small, and cheap.
Stayed 3 nights in Jul 2019

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, room comfort
A ROOMING HOUSE ONLY
IMO this property should not be on hotels.com it is a glorified rooming house with no owner support except for a phone. There is NO DINING room a basket is left in the room by a cleaner. One of the items is yogurt bought at Amazon clearly shows to be kept refrigerated, There is no fridge as that there not enough power outlets and probably not enough power to safely run a fridge as there are two multiple outlet extension cords in the room. Totally not safe to run lots of power through. The room was no more that 10 feet square with a creaky old double bed. I would not stay here again
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
did not like being so overcharged. £3 each for cornflakes only 1 crossant 2 small pastries not very nice, a yogurt. Would have expected at least a roll and a little cheese or jam.Also had to pay over the odds for parking
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff. Good location. Nice small garden in front of the house. Car Parking on nearby roadside for £5 per night.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property with friendly and helpful staff ,convenient just a short walk from minster and shops
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect, as everything was just a short walk away and a bus stop right outside. The room was lovely and spacious and very clean. The only small thing was I couldn’t get a signal on the TV, but we had a very pleasant stay.
Stayed 1 night in Jun 2019

6/10 Okay

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely and clean but not really B&B anymore.
The guest house had changed ownership within a week of our stay and some of the services had changed from when I booked, I wasn’t aware of this before arrival. The building and garden are beautiful; the whole premises, the bedroom and bathroom were very clean and tidy and the staff member I spoke to was very nice and informative. What has changed is that the guest house no longer provides a cooked or continental breakfast in a dining room and instead there is a breakfast basket in each room. There are advantages to this in that there is no rush to head downstairs in the morning for something to eat but it was a disappointment to us. The basket contained a jar of cornflakes, UHT milk, two yoghurts, two apples, two flapjacks and two long life croissants. There are spoons and plastic bowls for the cereal and a kettle, two cups and tea and coffee sachets in the room as well as orange juice. There was more than enough to eat for the two of us but a breakfast of cornflakes and room temperature milk and yoghurts eaten sitting on the end of my bed is not really what I had in mind when I paid for bed and breakfast. We had coffee and orange juice in the room before heading out to buy breakfast which we didn’t plan on having to find the time or money for in our break in York. As other reviews have said the rooms are small but this isn’t a real problem other than the shower which was a little too small for our liking. A nice place but the breakfast issue means we won’t be back.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room in every way. Good location, bus outside door and 10 min to city center. Would stay again in room 7.
Stayed 3 nights in May 2019

10/10 Excellent

Jewls

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved York!
We absolutely loved this charming and delightful hidden treasure. A short walk to The York Minster Cathedral and the city center. The location to everything was perfect in all aspects. The bus stop is right outside the front gate perfect after a long day of sightseeing.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The B and B location was perfect and the quality of service was fantastic but the cleanliness and upkeep was not up to scratch, the room was dusty with a broken lamp and the shower and cubicle needed attention (resealing and had trouble keeping the shower head where it needed to be due to loose fittings) and a few choice stains on cushions and runner but the breakfast was lovely only a short walk into York
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Money first host
Very bad experience.Definitely a waste of money. No clear checkin policy. No nice reception. Money-oriented host. An uncomfortable and failure choice.
Stayed 1 night in Mar 2019