From the moment of my arrival, I was convinced that I made the right choice for my stay. The check-in process was very smooth. I was given an opportunity to upgrade and took advantage of the offer. Responses to my inquiries about dining, entertainment, shopping, getting around Charlotte, etc., were immediate, helpful and accurate. As I toured the area of the Ritz's location to visit other hotel chain that I most often frequent, I continued to be very happy having chosen the Ritz.
The staff was universally customer focused. Any request was met with an enthusiastic and efficient response. I observed other guests being assisted and came away feeling that my experienced was--as far as I could determine--in keeping with Ritz's approach to serving their guests. The consierge, Mark, especially went above and beyond--at one point--walking me to a restaurant near The Ritz Carlton to make sure I found my way there easily.
We stayed on a Saturday night in this very modern, quiet hotel in room 1117. Hotel staff very friendly and attentive. A hotel employee even greeted us by name in the hallway! We had a drink at the bar which was very nice. Bed was very comfortable. Loved the "grab and go" breakfast. While it's not free, it is very convenient and easy. They even have a cook to make cooked to order eggs which was great for my gluten free husband. The lobby is on the 5th floor which makes it a tiny bit difficult to find if you aren't expecting an elevator ride to your hotel but adds an extra layer of security. I highly recommend and would stay there again.
Wonderful staff members were very nice and upbeat! Great breakfast, a fridge in the room with complimentry beverages, and the turned down bedding with a mint on the pillow all made this a great and special place to stay!
We stayed in at this hotel for a long weekend to attend an NFL football game. The rooms were nice, spacious and very modern. There was also a full size refrigerator, a small stove top and dishwasher. Also the small kitchenette was stocked with pots, pans, utensils and more. The staff was very friendly, we were welcomed by every staff member when we entered the hotel, in the hallways or elevator. The breakfast every morning was included with your stay. There was made to order omelettes, sausage, pancakes, fruit, yogurt and cereal. Overall we really enjoyed staying at this hotel.
Lindsay from Chicago, IL
Hotel Sierra Charlotte Center City provides a contemporary twist to the traditional suite experience - offering up an …More
Stayed at the Hotel whilst attending a convention. Room was clean and spacious and staff were friendly and very helpful. Breakfast was included in the price as was Wi Fi. Good little Fitness Room. Wouldn't hesitate to stay there again.