Calle de Lola Flores, 1, Access By Avenida de Aragon, 402, Madrid, Madrid
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We only for one night so we can catch our flight early morning to head back home. Hotel was clean and friendly stuff
Mona
Stayed 1 night in May 2024
4/10 Poor
SAM
Travelled with partner
23 May 2024
Disliked: Cleanliness, amenities
not what we were expecting from Crown plaza
this is a 2 or max 3 star hotel in the middle of highway not close to anything
SAM
Stayed 2 nights in May 2024
Response from Pilar P. Assistant Front Office Manager on 24 May 2024
Dear Sam,Our hotel is located seven kilometers far from the Barajas Airport. Despite this makes us a hotel away from the city center, but you can bring them to the leisure and public transport options that are closest to the hotel.We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Yours Sincerely,Pilar P
Food was great at the restaurant, room was clean and comfy. The only problem was that they messed up with the shuttle reservation to the airport. We had to wait an extra 30 min.
The staff was extremely helpful from securing shuttle and taxi services, to breakfast/dining services. It's only a few min away from the airport which is great, but is about a 15-30min drive (depending on traffic) to downtown. Would stay here again.
Response from Pilar P. Assistant Front Desk Manager on 6 Apr 2024
Estimado Raul,Muchas gracias por su valoración sobre su reciente estancia en Crowne Plaza Madrid Airport.Nos alegra saber que cumplimos con sus expectativas. Será un honor verle de nuevo.Reciba un cordial saludo.
8/10 Good
Lance
22 Mar 2024
Liked: Staff & service
Lance
Stayed 1 night in Mar 2024
Response from Pilar P. Assistant Front Desk Manager on 24 Mar 2024
Dear Lance,Thank you so much for your review about your recent stay in Crowne Plaza Madrid Airport.I hope you enjoyed your stay and had a pleasent rest.We hope you will welcome back again.
Stayed here for 1 night before our flight home from Madrid airport. Conveniently located about 15 min ride from the airport. The staff is friendly, well trained. Good breakfast. The shuttle to the airport costs 4 euro per person. Overall, good hotel to rest before a flight home.
Eugene
Stayed 1 night in Mar 2024
Response from Pilar P. Assistant Front Desk Manager on 19 Mar 2024
Dear Eugene,Thank you so much for your greats reviews about your last stay at Crowne Plaza Madrid Airport.We are happy to read that we could fulfil your accommodation expectations.Hope to welcome you back at Crowne Plaza Madrid Airport.
Response from Pilar P. Front Desk Assistant on 25 Feb 2024
Estimado Carlos,Muchas gracias por su tiempo en cumplimentar su encuesta sobre su reciente estancia en Crowne Plaza Madrid Airport.Nos alegra saber que disfrutó de una estancia agradable. Será un placer darle de nuevo la bienvenida en un futuro.Reciba un cordial saludo.Pilar P.Front Desk Assistant
6/10 Okay
Shylendra, Northborough
23 Feb 2024
Shylendra
Stayed 1 night in Feb 2024
10/10 Excellent
Wilma
Travelled with group
22 Feb 2024
Liked: Amenities
It was very spacious and clean
Wilma
Stayed 1 night in Feb 2024
Response from Pilar P. Front Desk Assistant on 25 Feb 2024
Dear Wilma,thank you for your time and your feedback about your recent stay at Crowne Plaza Madrid Airport.I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Pilar P.Front Desk Assistant
Just a one night stopover - but this was a convenient location between flights
Stephen
Stayed 1 night in Feb 2024
Response from Pilar P. Front Desk Assistant on 19 Feb 2024
Dear Mr. Stephen,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Pilar P.Front Desk Assistant
10/10 Excellent
Mohamad
16 Feb 2024
Mohamad
Stayed 1 night in Feb 2024
8/10 Good
Pellegrino
Travelled with family
9 Feb 2024
Liked: Cleanliness, staff & service
A little old and jaded, but the staff was great
Pellegrino
Stayed 1 night in Feb 2024
Response from Paula V. Front Office Manager on 9 Feb 2024
Thank you very much for the time spent in let us to know your experience at Crowne Plaza Madrid Airport Hotel. I am very glad to know that you have had an enjoyable stay with us. And I would like to inform you about a great news! We are renovation our instalations and I hope you can visit in the future to see our renovated face. Thank you very much. Yours Sincerely.
8/10 Good
GREGORY
Travelled with group
26 Jan 2024
Liked: Cleanliness, staff & service, amenities
Great restaurant, very clean property. Rooms could use some updating and laminate floor made it noisy at night, but staff were fantastic and very helpful.
GREGORY
Stayed 1 night in Jan 2024
Response from Pilar P. Front Desk Assistant on 28 Jan 2024
Dear Gregory,Thank you so much for your greats reviews about your last stay at Crowne Plaza Madrid Airport.Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.Sincerely,Pilar P.Front Desk Assisntant
Response from Pilar P. Front Desk Assistant on 28 Jan 2024
Estimado Sr. Torres,Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Reciba un cordial saludo,Pilar P.Front Desk Assistant
Dear Anonymous.Thank you very much for your positive review. We truly appreciate it. We are looking forward welcome you back soon!Yours sincerely.
10/10 Excellent
Staly
14 Jan 2024
Staly
Stayed 2 nights in Jan 2024
10/10 Excellent
Nupur
5 Jan 2024
Nupur
Stayed 1 night in Jan 2024
Response from Pilar P. Front Desk Assistant on 28 Jan 2024
Dear Nupur,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Pilar P.Front Desk Assistant
I think my stayed at this Hotel , it was very pleasant, very, very clean. And mostly friendly staff .I would recommend it without hesitation .
Jose
Stayed 3 nights in Dec 2023
10/10 Excellent
Alejandro
Travelled with family
14 Dec 2023
Liked: Property conditions & facilities
Alejandro
Stayed 1 night in Dec 2023
Response from Paula Vázquez on 15 Dec 2023
Estimado Alejandro. Muchas gracias por su valoración tan positiva. Para nosotros son muy importantes y nos animan a seguir esforzándonos cada día y seguir ofreciendo un servicio de 10 sobre 10.Un cordial saludo
Great place good breakfast
I don’t think they were full but they gave us a handicap room so bathroom had rails on toilet and roll in shower access
It was a bit low for us
heather
Stayed 1 night in Nov 2023
Response from Paula Vázquez on 3 Dec 2023
Dear Heather. Thank you very much for your comments regarding your last stay in Crowne Plaza Madrid Airport. I am happy to know that you have enjoyed our breakfast service and that in overall, you have had an enjoyable stay. When people book fully accesible rooms, from reception always ask if they would like change the room, but when we are fully booked we have not the possibility to change the tipology, we would like to offer our apologies for the inconvenience it could cause to you. Thank you once again for your comments, we are loooking forward to welcome you back soon!Yours sincerely.
I really enjoyed this hotel. Large rooms with so many great amenities included! Safe environment with 24-hour dining available. Good water pressure/shower and soft plush bed and pillows. They offer in-room snack and wet bar (for a fee) but there is a free coffee tray in the room, or fresh coffee downstairs in the lobby too. Easy to get the shuttle (runs every 30-mins from the airport during the day). I would stay here again. 👍
Kristin
Stayed 1 night in Nov 2023
10/10 Excellent
Dimitry
Travelled with family
4 Nov 2023
Very nice property in general the staff is super friendly. Awesome nesspresso complimentary coffee
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Pilar PCrowne Plaza Madrid Airport
This hotel was a delightful surprise. Our room was spacious with lots of thoughtful amenities. The restaurant served up delicious food at night and the breakfast had lots of options to choose from. The staff was amazing! The hotel shuttle was the nicest one we have ever been transported in. We would definitely stay here again!
Ralph
Stayed 1 night in Oct 2023
Response from Recepción on 26 Oct 2023
Dear Ralph,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Pilar P.Front Desk Assistant
The hotel says Crowne Plaza Madrid Airport, but it is very far away from the Airport, it took about 25 minutes to get to the airport terminal 4 to take my fly back to USA.
I felt that hotels in Madrid downtown were closer and close to walkable areas like restaurants, shopping and transportation.
Jose
Stayed 1 night in Sep 2023
Response from Recepción on 22 Oct 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Pilar PCrowne Plaza Madrid Airport
Reserve & pat fir airport shuttle it is comfortable & drivers super helpful/friendly. The staff is kind. The restaurant is open until late & eventhough I was the kast ine there they didn’t make me feel like I was “overtime” all ammenities included large & smellgood. Water in room, plenty of fluffy towels & beds are comfy and clean. Recommended as airport stay!
Ricardo
Stayed 1 night in Jul 2023
6/10 Okay
Fareeha Ayyaz
15 Jul 2023
The brekkie needs baked beans! It also needs more options such as omlette. Needs a pool or spa area. It also requires more of a taxi service but cheap one from hotel.