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Reviews of Sofitel London Heathrow

5 out of 5
Sofitel London Heathrow
Terminal 5, London Heathrow Airport, West Drayton, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 1763 out of 2842 reviews" "
Rating 8 - Good. 609 out of 2842 reviews" "
Rating 6 - Okay. 253 out of 2842 reviews" "
Rating 4 - Poor. 114 out of 2842 reviews" "
Rating 2 - Terrible. 103 out of 2842 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ricky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in and also very convenient for T5
Stayed 1 night in Apr 2024
Response from Mohammed Serhan on 19 Apr 2024
Dear Ricky, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 Good

Derrick

Everything was great except the restaurant did not honor my dinner reservation when my flight was late. Less than an hour late.
Stayed 1 night in Apr 2024
Response from Mohammed Serhan on 16 Apr 2024
Dear Derrick, Thank you for your recent review, we are pleased you enjoyed your recent stay with us and truly appreciate your comments. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had all I needed, and I appreciated the complementary mini bar. Scales to weigh luggage somewhere would be useful.
Stayed 1 night in Apr 2024
Response from Mohammed Serhan on 16 Apr 2024
Dear Helen, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 Good

Yuanyuan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Mohammed Serhan on 16 Apr 2024
Dear Yuanyuan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel: very comfortable room and good dining options. The hotel is ideal for flight connections at Terminal 5.
Stayed 1 night in Apr 2024
Response from Mohammed Serhan on 14 Apr 2024
Dear Noel, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 Good

James, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mohammed Serhan on 14 Apr 2024
Dear James, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Richard, Port Hueneme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, convenient, clean, and quiet. This is the place to book if you have an overnight layover between flights. Oh, and good food too!
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Mohammed Serhan on 14 Apr 2024
Dear Jessica, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 Good

Mark, Surrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff good but i had another traveller come in to the room as one of the he receptionist double booked the room that I was in. This should not happen and direction could be clearer to get to the hotel on the site.
Stayed 1 night in Apr 2024
Response from Mohammed Serhan on 12 Apr 2024
Dear Mark, Thank you for your recent review. I am disappointed we did not meet your expectation during your recent stay with us. Rest assured I have raised this with the Front of House Manager, to review your comment with their team to better understand how the double booking occurred and to ensure this is not repeated. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Mohammed Serhan on 11 Apr 2024
Dear Patrick, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Gregory, Craigavon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a short walk from terminal 5 arrivals which was very convenient. I found the room & bathroom very clean with the room being very suitable for the business user as all the connection facilities are there. I stayed here as I was checking in for another flight the following morning, which I guess is what most of their guests do. Hotel recommended.
Stayed 1 night in Apr 2024
Response from Mohammed Serhan on 10 Apr 2024
Dear Gregory, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely accommodation and international restaurant and walkable to Terminal 5 LHR
Stayed 1 night in Apr 2024
Response from Mohammed Serhan on 10 Apr 2024
Dear Gail, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here several times before flying out from terminal 5. It’s so convenient just a short walk from the terminal. Rooms are clean and well equipped and the breakfast is vast. Parking on site is expensive, but you pay for the convenience.
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 10 Apr 2024
Dear Denise, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

6/10 Okay

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was very difficult to find this hotel. They should send guests a map before check in. I also booked two rooms together at the same time under my expedia account and the rooms were nowhere near each other, that was confusing.
Stayed 1 night in Apr 2024
Response from Mohammed Serhan on 10 Apr 2024
Dear Christina, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

2/10 Terrible

Ronald

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
I made a mistake on the dates by a day. My bad. St check- in, they offered me a downgrade from our 3-day Prestige Suite booking at the same price. Remarkably, tried to argue that I couldn’t even get the room I paid for after the first ( erroneous) day. My booking started the next day but I couldn’t get the room I paid for!!! Then they lost our stuff, including the personal belongings of a high-ranking staff member of a well known bank and her business laptop which they insisted to put in their safe because the room safe didn’t work but then just left all the belongings out including credit cards, overnight. The day manager refused to accept responsibility for the night manager. “ We don’t share responsibilities “ Never ever again!
Stayed 2 nights in Apr 2024
Response from Mohammed Serhan on 9 Apr 2024
Dear Ronald, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that the Hotel was accessible by walking from Heathrow Terminal. It is a bit of a long walk (approx. 10 to 15 minutes) but it still was great that we didn't need to find any taxi or public transporation to access the Hotel. The room interior was a bit dated and we had an issue with not being able to charge our cell phones. This was rectified with a call to the front desk and a nice maintenance man came and fixed our electrical issue and gave us a plug in charger for UK outlets so we could charge our phones. The breakfast buffet was top notch with so many choices and high quality items that there was no way you would ever be able to try everything. Also there was an omelet bar where you could get custom omelets made for you. The price per nice was a bit price $200 USD per night but we were happy overall. Also the hotel room was quite well insulated and the beds very comfy. We did not hear any airport noise during our stay at the Hotel.
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 8 Apr 2024
Dear Michael, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 Good

Sunil

Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 9 Apr 2024
Dear Sunil, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk customer service is excellent, breakfast is lacking options and the housekeeping is not doing proper job, there was not toilet paper in the bathroom , they didn’t replace the last customer use of toilet paper not toiletries either! I wonder if they even cleaned the bathroom at all or Theron for that matter … I guess they only changed the sheets if I was lucky, and that was it !
Stayed 1 night in Apr 2024
Response from Mohammed Serhan on 8 Apr 2024
Dear Yesenia, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, especially with Housekeeping; reiterating the importance of ensuring the bedroom and bathroom are to the highest standards. As we aim to work on the issues you have highlighted. With regards to our breakfast, we have made extensive changes and enhancements to the offering, catering to all guests needs. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

2/10 Terrible

Natasha, Brockenhurst

Travelled with family and small children
Disliked: Staff & service, amenities
We had booked a family room so that we could go straight to our very early flight and were travelling with two young children. We went to our room to find that it only had one double bed which was covered in rose petals and towel swans spelling out ‘love’ very nice but obviously intended for us. We went back to reception, just thinking they would correct the mistake but no, they insisted it was a family room. In the end I had to take a picture of the room for them to believe us. We were then told that housekeeping would sort it out. It took three more visits to reception for us to get one not two beds made up. At 11.55 we gave up as we had to go to bed. At this point to be fair they did offer to move our room but our children were asleep and it was too late. Three hours of nightmare lack of service from a gentleman who said that he was the manager. The restaurant staff were very nice but to be honest we were not planning to take two little children out to eat at 9.30, we only did so because there was no-where we can sit in the room.
Stayed 1 night in Apr 2024
Response from Mohammed Serhan on 8 Apr 2024
Dear Natasha, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although only stopping for one night, our stay was very relaxing and memorable start to our holiday experience.
Stayed 1 night in Apr 2024
Response from Mohammed Serhan on 8 Apr 2024
Dear Christopher, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 Good

darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mohammed Serhan on 8 Apr 2024
Dear Darren, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

6/10 Okay

Lynn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They had my reservation for the next month despite me clearly having email confirmation. The receptionist, Olya, was lovely and sorted it out. The manager however was extremely rude
Stayed 1 night in Apr 2024
Response from Mohammed Serhan on 8 Apr 2024
Dear Lynn, Thank you for your recent review. I am sorry to hear there was an issue with the booking, but glad to know Olya sorted this out. I will of course discuss this further with the manager of duty.We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Carin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is unbeatable if you're flying out of Terminal 5. The breakfast buffet was very nice too with a variety of selection.
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 8 Apr 2024
Dear Carin, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good access to terminal 5.
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 4 Apr 2024
Dear Ronald, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 3 Apr 2024
Dear Amanda, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for T5, room soundproof from traffic and aeroplanes. Room facilities spot on. Definitely stay again if travelling from t5
Stayed 1 night in Apr 2024
Response from Mohammed Serhan on 4 Apr 2024
Dear Elaine, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Tim

Travelled with family
Very fast check in and received an upgrade also. Thanks
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 3 Apr 2024
Dear Tim, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at. Very clean and comfortable. Friendly staff. Stayed here after British Airways canceled our flight home.
Response from Mohammed Serhan on 3 Apr 2024
Dear Lauren, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Abdul Gamal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very convenient but disappointing room service food. Could have gotten better at a road side cafe. Apart from that an excellent hotel
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 2 Apr 2024
Dear Abdul Gamal, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

10/10 Excellent

Claudio, North Miami

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Perfect place when connecting in terminal 5!
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 2 Apr 2024
Dear Claudio, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Great service, location, amenities
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 2 Apr 2024
Dear Ana, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely staff, great location if you have a super early flight with kids
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 2 Apr 2024
Dear Jesus, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

8/10 Good

Susan

Very handy for terminal 5. Bathroom door wouldn’t shut without a hefty slam and sink cracked. Nicest sheets out of four hotels we stayed in
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 28 Mar 2024
Dear Susan, Thank you for your recent review, we are pleased you enjoyed your recent stay with us and truly appreciate your comments. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Anthea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very convenient location for access to the terminal. Just a short inside walk to Heathrow terminal 5. Exceptional services with friendly, helpful staff. Definitely a luxury hotel that contributed to the ease of trip departure.
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 28 Mar 2024
Dear Anthea, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility righ at terminal 5 with one of the best breakfast buffets you will find anywhere. Only minor complaint is a pack of usb charging options on the nightstands
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 27 Mar 2024
Dear Sean, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the terminal 5 access and then the train to terminal 3 in the am. Staff helped me navigate that- thanks. The staff on the tube were awful
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 27 Mar 2024
Dear Kevin, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Ranjit, Ilford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, restaurant very busy and staff can appear uninterested, however food was good
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 26 Mar 2024
Dear Ranjit, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are in transit at Heathrow terminal 5 and need to spend the night this is the hotel for you. Beautiful property with gorgeous rooms and excellent restaurants.
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 25 Mar 2024
Dear Sergio, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ignisi at reception was absolutely amazing, extremely helpful after we booked the hitel on arrival Thank you Ignisi so much for making our difficult day/night of travelling a much better experience… your friendliness is exactly what we needed
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 25 Mar 2024
Dear Gillian, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

4/10 Poor

Kevin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed here previously and hotel beginning to show its age. The taps to our sink were loose and almost falling off. The route to terminal 5 should be made easier, rather than having to use two different elevators.
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 27 Mar 2024
Dear Kevin, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. We have plans to begin renovations of the hotel this year, which we are very excited to bring our property to the desired standards our guests expect. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Ghassan, SAN DIEGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 25 Mar 2024
Dear Ghassan, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Alejandra

Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 9 Apr 2024
Dear Alejandro, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Anthony, Brackley

Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 9 Apr 2024
Dear Anthony, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Deborah

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very quiet and friendly
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 20 Mar 2024
Dear Deborah, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

ruth

Liked: Cleanliness, staff & service, property conditions & facilities
pricey but excellent
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 20 Mar 2024
Dear Ruth, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Ralph

Stayed 1 night in Feb 2024
Response from Mohammed Serhan on 20 Mar 2024
Dear Ralph, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Mark

Liked: Staff & service, property conditions & facilities
A top airport hotel. Comfortable, convenient, and quiet.
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 18 Mar 2024
Dear Mark, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Jayson J

Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 8 Apr 2024
Dear Jayson, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was mint and we enjoyed our evening meal as well.
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 18 Mar 2024
Dear Robert, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

6/10 Okay

Janet

Stayed 1 night in Mar 2024
Response from Mohammed Serhan on 8 Apr 2024
Dear Janet, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager