Front of property
Check availability

Reviews of Dolphin House

3.5 out of 5
Dolphin House
Dolphin Square, Chichester Street, London, ENG

Reviews

8.6

Excellent

Rating 10 - Excellent. 502 out of 1000 reviews" "
Rating 8 - Good. 364 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, room comfort
Spot on
Very clean, spacious, good location for Victoria line and quiet
Stayed 2 nights in Mar 2022
Response from Jo on 25 Mar 2022
Dear Gary Thank you for your 10/10 rating and feedback! We're delighted you enjoyed your stay. Best wishes Jo

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, room comfort
Impressive Apartments
fab clean accommodation that had all the facilities - extremely generous room sizes and house keeping daily - great location with Pimlico Tube round the corner - great local bars and eateries - what is there not to love about this place - 2nd visit and will return
Stayed 3 nights in Mar 2022
Response from Jo on 25 Mar 2022
Dear Jacqueline Thank you for your 10 out of 10 rating! We're delighted you enjoyed your stay. Best wishes Jo

8/10 Good

Akin

Liked: Cleanliness, room comfort
Nice bachelor pad with some history by the Thames.
This place at the rather political notorious Dolphin Square provided a bijou apartment that was just comfortably a bachelor's pad. At check-in I was given a WiFi access voucher that was only valid for one device, to connect other devices, you either tethered to your mobile phone or had to pay extra. The living is joined to a small kitchen, that has a stove, a microwave oven and a small fridge freezer, there is no washing machine or dishwasher. There is a launderette in the apartment complex, a dry cleaners, a gym and spa and a local supermarket/grocery. There is a flat screen television in the living room and the bedroom with ample storage in the reception. You probably cannot run a home office from this apartment and there is no air conditioning or fans installed. It is close to the Pimlico Underground Station and for casual walks the Thames Path leads to Chelsea Bridge and on to Battersea Park. It was quiet when I was there. For a few night's it is ideal, it would in my view work for long stayers as a home.
Stayed 2 nights in Mar 2022
Response from Julian Stoica on 17 Mar 2022
Dear Akin, Thank you for taking the time to send us the review about your stay in Dolphin House Serviced Apartments. I am pleased to learn that you enjoyed your stay with us and I will be honored to have the chance to welcoming you again! The voucher provided at the checking in can be used up to 3 devises and the hotel reception can provide as many you would need. I am sorry about the misunderstanding as the guest can access free wifi and not for any extra costs. Thank you! Kind Regards, Julian Stoica Front desk

10/10 Excellent

Molly

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and comfortable, and the front desk staff was very friendly and helpful. The property has a spa, a restaurant, a pool, and a coffee shop. The beds were comfy, the room was cleaned and towels replaced daily. There’s a small shop in the eastern corridor passed the steps, but also a Tesco nearby, as well as several other shops and amenities. There is a primary school across the street, so it can be “loud” early, but being a parent, that doesn’t bother me (and also depends which way your room faces). There is a beautiful garden in the middle of the complex with great sights, and the location is a less than 5 minute walk to Pimlico tube station and about 15 minute walk to the Victoria station, making it very convenient to get around the city. I will definitely stay here again!!
Stayed 5 nights in Mar 2022
Response from Julian Stoica on 17 Mar 2022
Dear Molly, Thank you very much for your amazing feedback and thank you for taking the time to send it to us! I am pleased to see that you enjoyed your stay with us and I hope to have the chance to welcoming you again! Kind Regards, Julian Stoica Front Desk

4/10 Poor

Jennifer Marie

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed four years ago and it was a much different place. Very tired and old. Needs renovations. Best part of the previous stay was the amazing breakfast they had. Although They claim breakfast is included it’s a pastry and a coffee. Expedia booking was also terrible to deal with. I gave up trying to change my stay by a day.
Stayed 5 nights in Mar 2022
Response from Julian Stoica on 17 Mar 2022
Dear Jennifer Marie, Thank you for taking the time to send us the review about your stay in Dolphin House Serviced Apartments. I am sorry to learn that your stay was not great please accept my apologies. I hope we will have the chance to serve you better in the future! Kind Regards, Julian Stoica Front Desk

10/10 Excellent

Sureya

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2022
Response from Julian Stoica on 20 Mar 2022
Thank you!

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2022
Response from Julian Stoica on 20 Mar 2022
Thank you!

10/10 Excellent

Tyler

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2022
Response from Julian Stoica on 20 Mar 2022
Thank you!

8/10 Good

Edward

Stayed 1 night in Mar 2022
Response from Jo on 3 Mar 2022
Dear Edward Thank you for your rating! We're delighted you enjoyed your stay. Best wishes Jo

8/10 Good

M

Liked: Cleanliness
Fit for purpose
Fit for purpose, staff made me feel welcome. Nice for a short stay only. Limited in what you can make in the kitchenette as there was no oven only microwave oven. Sofa, table and chairs were uncomfortable but loved the king size bed, would consider stay again if at a good rate otherwise would stay at another apartment hotel.
Stayed 3 nights in Feb 2022
Response from Jo on 25 Mar 2022
Dear M Thank you for your rating and feedback. It's great to hear the team made you feel welcome. We do have a variety of apartments with different kitchens; please do let us know which facilities you require should you return and we will be delighted to assist. Best wishes Jo

2/10 Terrible

Callum

Stayed 1 night in Feb 2022
Response from Jo on 3 Mar 2022
Dear Callum I'm sorry to see your rating. Please can you provide details so we can look into this. Best wishes Jo

10/10 Excellent

K

Stayed 1 night in Feb 2022
Response from Jo on 3 Mar 2022
Dear K Thank you for your 10 out of 10 rating! We're delighted you enjoyed your stay. Best wishes Jo

8/10 Good

Jessica

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2022
Response from Jo on 3 Mar 2022
Dear Jessica Thank you for your rating! We're delighted you enjoyed your stay. Best wishes Jo

8/10 Good

Marta

Business traveller
Liked: Cleanliness, room comfort
Breakfast
The quality of breakfast for this price is disappointing. Coffee and roll with egg OR cruosaint cannot be called breakfast.
Stayed 5 nights in Feb 2022
Response from Jo on 25 Mar 2022
Dear Marta Thank you for your feedback. Breakfast from our Pop Up Cafe consists of a hot breakfast bun or homemade beans bowl; a pastry such as a croissant or Danish; fresh fruit; juice and a hot drink. Best wishes Jo

10/10 Excellent

joanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
First time staying it was lovely and staff were a delight
Stayed 2 nights in Feb 2022
Response from Jo on 3 Mar 2022
Dear Joanna Thank you for your 5 out of 5 rating! We're delighted you enjoyed your stay. Best wishes Jo

10/10 Excellent

Melissa

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2022
Response from Jo on 3 Mar 2022
Dear Melissa Thank you for your 10 out of 10 rating! We're delighted you enjoyed your stay. Best wishes Jo

10/10 Excellent

Tracy

Stayed 1 night in Feb 2022
Response from Jo on 3 Mar 2022
Dear Tracy Thank you for your 10 out of 10 rating! We're delighted you enjoyed your stay. Best wishes Jo

10/10 Excellent

Farina

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2022
Response from Jo on 3 Mar 2022
Dear Farina Thank you for your 10 out of 10 rating! We're delighted you enjoyed your stay. Best wishes Jo

8/10 Good

H Mussell

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2022
Response from Julian Stoica on 20 Mar 2022
Thank you!

10/10 Excellent

Alan

Stayed 5 nights in Jan 2022
Response from Julian Stoica on 25 Jan 2022
Dear Alan, Thank you very much! Looking forward to welcoming you again! Kind Regards, Dolphin House Serviced Apartments

10/10 Excellent

Alan

Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2022
Response from Julian Stoica on 25 Jan 2022
Dear Alan, Thank you very much! Looking forward to welcoming you again! Kind Regards, Dolphin House Serviced Apartments

10/10 Excellent

Adnan, London

Liked: Cleanliness, amenities, property conditions & facilities
Another wonderful stay @ Dolphins! Usual high quality and enjoyment of available facilities. We will be back soon!
Stayed 1 night in Jan 2022
Response from Julian Stoica on 13 Jan 2022
Dear Adnan, Thank you for your great review. I am pleased to see that you enjoyed your stay with us again. Thank you again and looking forward to welcoming you again! Kind Regards, Julian Stoica Front Desk

10/10 Excellent

Alwyn

Stayed 1 night in Jan 2022
Response from Julian Stoica on 8 Jan 2022
Dear Alwyn, Thank you for your feedback and score. We much appreciate it. I am happy to see that you enjoyed your stay with us! Kind Regards, Julian Stoica Front Desk

6/10 Okay

Christopher

Liked: Cleanliness, room comfort
London Stay
The flat was sparse although large and too HOT! Only way to control temperature was to open windows. Furnishings rather drab.
Stayed 1 night in Dec 2021
Response from Julian Stoica on 14 Jan 2022
Dear Christopher, Thank you for sending us the review about your stay with us. I am sorry to learn that the flat was too hot please accept my apologies. I hope we will have the chance to serve you better in the future! Kind Regards, Julian Stoica Front Desk

2/10 Terrible

Nataly

Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2021
Response from Julian Stoica on 8 Jan 2022
Dear Nataly, Thank you for your feedback. I am sorry to see that the score is not that great, please accept my apology and I hope we will have the chance to serve you better in the future! Kind Regards, Julian Stoica Front Desk

8/10 Good

Jeremy

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021
Response from Daniela on 24 Dec 2021
Dear Jeremy, Thank you for your review. We hope to welcome you back in the near future. Kind Regards, Daniela

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Good value for money and great location. Just a shame the swimming pool was closed which was the main reason that we chose this property.
Stayed 1 night in Dec 2021
Response from Julian Stoica on 14 Dec 2021
Dear Nicola, Greetings from Dolphin House Serviced Apartments. Thank you for your amazing feedback and for sharing it with us. I hope we will have the chance to serve you again in the future! Kind Regards, Julian Stoica Front Desk

10/10 Excellent

louise

Liked: Cleanliness, room comfort
Great self-catering stopover in Pimlico
Conveniently located nr Pimlico tube or C10 bus from Victoria, the apartments are quiet, spacious and set in lovely gardens. Did not use pool as closed but it's a good size. Gym still open but not used.
Stayed 1 night in Dec 2021
Response from Julian Stoica on 13 Dec 2021
Dear Louise, Thank you for taking the time to send us your great review about your stay in Dolphin House Serviced Apartments. It was a pleasure having you here and I hope we will have the chance to welcoming you again in the future. Kind Regards, Julian Stoica Front Desk

8/10 Good

Robert

Liked: Cleanliness, room comfort
Great Value
For the value you can't be the Dolphin House. We had a one bedroom apartment with a king bed for a third of the price we would have paid for a small room with a queen or double bed. The apartments aren't flashy, but they are very comfortable and clean. Having the extra space was nice and the small kitchenette was very convenient. We ate at the restaurant and found it to be very good and the servers very friendly. There were several grocers nearby and the tube was a short 5 minute walk. My wife and I like to walk so the 15 to 20 minute walk to Central London and the sights was no big deal and the tube was very convenient for the longer trips. Restaurants in the area are limited but found two we enjoyed, the Goya was excellent serving Spanish tapas and sea food. Also the local pub called The Gallery was great as well. Had the seafood platter which was very good. Highly recommend the Dolphin House.
Stayed 6 nights in Nov 2021
Response from Daniela on 24 Dec 2021
Dear Robert, Thank you for the wonderful review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Happy Holidays. Kind Regards, Daniela

10/10 Excellent

Nikki

Liked: Cleanliness, amenities, property conditions & facilities
I can’t rate this accommodation highly enough. I’m tempted not to at all because I don’t want anyone to know about it! Everything was perfect.
Stayed 1 night in Nov 2021
Response from Julian Stoica on 7 Dec 2021
Dear Nikki, Thank you for great feedback and for sending it to us. I much appreciate your comments and I hope we will have the chance to serve you again in the future! Kind Regards, Julian Stoica Front desk

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
I loved the fact that it was centrally located near public transportation, both buses and tubes. There were many excellent restaurant choices within walking distance as well as shopping and other entertainment. They provided free laundry facilities which I also loved! I will definitely stay here again when I’m in London!
Stayed 10 nights in Nov 2021
Response from Julian Stoica on 7 Dec 2021
Dear Shawn, Thank you for taking the time to send us your experience with Dolphin House Serviced Apartments. I am glad to learn that you enjoyed your stay with us and I hope we will have the chance to welcoming you again. Thank you Kind Regards, Julian Stoica Front Desk

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
we had our favorite room and everybody at reception was super nice the only problem was the sounds of the elevators that went on at all hours of the day and night
Stayed 10 nights in Nov 2021
Response from Julian Stoica on 7 Dec 2021
Dear Cathy, Thank you for your great review. I am happy to learn that the reception team were nice and helpful. Please rest assured I will share your feedback with them. I am sorry to learn about the noise from the elevators accept my apologies. I hope we will have the chance to welcoming you again and serve you better in the future! Kind Regards, Julian Stoica Front Desk

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Excellent room and property cleanliness. Very helpfull service from staff at front desk checking in/out.
Stayed 5 nights in Nov 2021
Response from Julian Stoica on 7 Dec 2021
Good evening, Thank you very much for your amazing review and tank you for sharing it with us. Please rest assured that I will share your feedback with the team. Looking forward to welcoming you again ! Kind Regards, Julian Stoica Front Desk

4/10 Poor

Sara

Disliked: Room comfort
Very poor customer service.
really poor experience. Bedroom radiator on full blast with no way of turning down - reception couldnt help till next day so we had to sleep on floor in lounge area. Next day no hot water in complex. Really poor value for money and would be looking for at least a partial refund.
Stayed 3 nights in Nov 2021
Response from Daniela on 25 Nov 2021
Dear Sara, Thank you for your review. We are sorry to hear about your experience during your stay. We have reached out to your directly via email to discuss this. Kind Regards, Daniela

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
It was lovely, very comfortable and locality perfect for our evening out.
Stayed 1 night in Nov 2021
Response from Daniela on 23 Nov 2021
Good morning, Thank you for taking the time to review us, we appreciate the feedback and hope to welcome you back in the near future. Kind Regards, Daniela

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, amenities
A beautiful luxurious apartment with superb facilities
Stayed 2 nights in Nov 2021
Response from Daniela on 23 Nov 2021
Dear Leslie, Thank you for taking the time to review us, we appreciate the feedback and hope to welcome you back in the near future. Kind Regards, Daniela

8/10 Good

Rachel

Liked: Cleanliness, room comfort
Everything about the hotel was fabulous the rooms were gorgeous and beautifully clean. My only quibble was that the bar /grill wasn’t open at weekends Weather this is a result of covid / staffing problems I don’t know We came in for a few drinks before going to bed and asked reception where the bar was. He directed us ( very poor, vague directions) he let us skip off in search, only to find it doesn’t open at weekends, surely he knew it was closed… ! We were a bit miffed to be honest
Stayed 2 nights in Nov 2021
Response from Daniela on 23 Nov 2021
Dear Rachel, Thank you for taking the time to review us, we appreciate the feedback and hope to welcome you back in the near future. I apologise you weren't informed about the Bar and Grill, but we are hoping to be open on weekends as well shortly. Kind Regards, Daniela

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Great experience, easy check in, large room, very quiet.
Stayed 1 night in Nov 2021
Response from Daniela on 23 Nov 2021
Good morning, Thank you for taking the time to review us, we appreciate the feedback and hope to welcome you back in the near future. Kind Regards, Daniela

8/10 Good

John

Liked: Cleanliness
Space excellent. Only issue was the amount of heat being pumped out by bathroom towel rail. If the bathroom door was left open, the bedroom got way too hot, even with both windows open. If we shut the door, the bathroom became unbearably hot - enough to cook a goose!
Stayed 1 night in Nov 2021
Response from Daniela on 23 Nov 2021
Dear John, Thank you for taking the time to review us, we appreciate the feedback and hope to welcome you back in the near future. The towel rails can be switched off from the apartment, but we appreciate your feedback. Kind Regards, Daniela

6/10 Okay

Verified traveller

Stayed 4 nights in Nov 2021
Response from Daniela on 23 Nov 2021
Good morning, Thank you for taking the time to review us and we hope to welcome you back in the near future. Kind Regards, Daniela

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, room comfort
Great place for a city break
Dolphin Square is a great place to stay when visiting London as it is just outside of the very busy central areas, but close enough to get a taxi or bus. You can even walk as it’s only a couple of miles for Piccadilly/Trafalgar Square/Oxford Street etc The accommodation is functional and there is plenty of space. The beds are extremely comfortable! The addition of the pool/gym makes it feel much more like a holiday.. Will stay here again.
Stayed 2 nights in Nov 2021
Response from Jo on 8 Nov 2021
Dear Sarah Thank you for your 10/10 rating following your recent stay here with us. I'm delighted to read your comments and we look forward to welcoming you back soon. Best wishes Jo

8/10 Good

Sandra

Liked: Cleanliness
Enjoyable stay in Dolphin Square
A very good location, giving freedom to explore London by public transport. Spacious studio apartment, well equipped and the building was pleasantly quiet. We were disappointed that the towels were all changed on each of our three day stay - there didn't seem to be a way of changing this routine. One of the mattresses was in need of replacement.
Stayed 3 nights in Oct 2021
Response from Jo on 8 Nov 2021
Dear Sandra Thank you for taking the time to rate and provide feedback following your recent stay here with us. Our policy is to change the linen and towels every third day unless requested otherwise. I will pass your comments on to housekeeping regarding this and the mattress, and will ensure the matter is rectified. We hope to welcome you back soon. Best wishes Jo

10/10 Excellent

Neil

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2021
Response from Jo on 2 Nov 2021
Dear Neil Thank you for your 10/10 rating! We hope to welcome you back soon. Best wishes Jo

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, room comfort
A true favourite
I stay at nany hoteks and apartment during the week in London for work, Dolphin Square is always my favourite and return many times!
Stayed 2 nights in Oct 2021
Response from Jo on 1 Nov 2021
Dear Peter Thank you for your feedback - it's fantastic to read and I will ensure it is passed on to the team. We look forward to welcoming you back. Best wishes Jo

10/10 Excellent

John

Liked: Cleanliness, room comfort
Good location and lovely apartment
Stayed 4 nights in Oct 2021
Response from Julian Stoica on 31 Oct 2021
Dear John, Thank you for you great feedback and for sharing it with us. It was a pleasure having you here and I hope we will have the chance to serve you again in the future. Kind Regards, Julian Stoica Front Desk

8/10 Good

LORRAINE

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021
Response from Julian Stoica on 31 Oct 2021
Dear Lorraine, I much appreciate your review and that you for the score given. I hope we will have the chance to welcoming again and to serve you better in the future. Kind Regards, Julian Stoica Front Desk

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, room comfort
my room was very nice....very clean. housekeeping staff did a great job. would recommend to all I know
Stayed 6 nights in Oct 2021
Response from Julian Stoica on 31 Oct 2021
Dear Steve, Thank you for your great feedback about your stay in Dolphin House Serviced Apartments. Please rest assured that I will share your review with my colleagues in housekeeping department. Thank you again and looking forward to welcoming you again. Kind Regards, Julian Stoica front Desk

10/10 Excellent

Sara Jane

Liked: Cleanliness, room comfort
Our home in London!
We really enjoyed our stay. Our one bedroom apartment felt like a home from home, my husband swam everyday and the closest to the Pimlico tube was ideal.
Stayed 8 nights in Oct 2021
Response from Julian Stoica on 31 Oct 2021
Dear Sara, I much appreciate your amazing review and thank you for sharing it with us. I am happy to learn that you had a great time with us and looking forward to welcoming you again here in Dolphin House. Thanks! Kind Regards, Julian Stoica Front Desk

10/10 Excellent

Jane

Travelled with family
Excellent!
Stayed 5 nights in Oct 2021
Response from Julian Stoica on 31 Oct 2021
Dear Jane, Greetings from Dolphin House Serviced Apartments. Thank you for your excellent feedback and for sharing it with us! Please rest assured that I will share it with the team. Kind Regards, Julian Stoica Front Desk

10/10 Excellent

Chris

Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2021
Response from Julian Stoica on 31 Oct 2021
Dear Chris, Thank you so much for your feedback. I much appreciate it and I am happy to learn that you enjoyed your stay with us. Kind Regards, Julian Stoica Front Desk