Daily buffet breakfast (EUR 10.00 per person)
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Reviews of Hotel VIP Executive Saldanha

4 out of 5
Hotel VIP Executive Saldanha
Rua Fernao Lopes 25, Lisbon

Reviews

8.2

Very good

Rating 10 - Excellent. 208 out of 648 reviews" "
Rating 8 - Good. 295 out of 648 reviews" "
Rating 6 - Okay. 100 out of 648 reviews" "
Rating 4 - Poor. 31 out of 648 reviews" "
Rating 2 - Terrible. 14 out of 648 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

kevin

Disliked: Property conditions & facilities
Checked out a day early! The solid glass shower door was falling off the hinges, scraping the floor, I had notified front desk 2 days earlier with no results. They have a no refund policy so I lost that night fee.
Stayed 6 nights in Apr 2024

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, big shower/bathroom too. Breakfast was decent and the staff were friendly and polite. No complaints. The hotel is a 2 minute walk to the metro line that goes to the airport. Plenty of restaurants near by.
Stayed 4 nights in Feb 2024
Response from Ágata Berardo on 20 Mar 2024
Dear Mr. Deepak,Thank you very much for your comments, which will be shared with the whole team. It was a pleasure to welcome you to our hotel. We hope to see you again soon.Best Regards

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Clean and comfortable rooms but iron and teamaking facilities would be helfpful. Tasty breakfast but could have more vegetarian/vegan options. Close to public transport, shops and restaurants. Safe area which was important as holidaying with famiy.
Stayed 5 nights in Aug 2023

10/10 Excellent

Gloria

Friendly staff. Comfy beds and bedding. Lovely rooms
Stayed 2 nights in Jul 2023

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Isaac

Travelled with family
Stayed 5 nights in Apr 2023
Response from Ágata Berardo on 9 May 2023
Exmo. Sr. Isaac,Agradecemos a sua preferência. Foi com muito gosto que o recebemos. É um prazer saber que desfrutou da sua estadia connosco.Aguardamos por si numa próxima oportunidade.Atentamente,

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service
The hotel was in a good area for all transport, including metro direct to airport. Rooms were clean and beds comfortable. 1 small bottle of water provided per day. No tea/coffee making facilities. Air conditioning was erratic. Bedside table was missing and a second chair would have been useful. TV was very quiet and not possible to increase volume so very difficult to hear above the air conditioning which could not be turned off. Did not try breakfast but plenty of other options nearby. Useful luggage storage facility.
Stayed 4 nights in Apr 2023
Response from Ágata on 9 May 2023
Dear Ms. Sara,Thank you for your preference. It was with great pleasure that we received you in our hotel. Our maintenance team have been duly informed in order to correct the air conditioning and TV malfunctions, as quickly as possible. We hope to see you again soon.Best Regards

10/10 Excellent

Jose, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, transport facility, service, a great location
Stayed 4 nights in Apr 2023
Response from Ágata Berardo on 9 May 2023
Dear Mr. Jose,Thank you for your preference. It was with great pleasure that we received you in our hotel. It is very rewarding to have our guests acknowledge our performance.We hope to have the pleasure of seeing you at our hotel soon.Best Regards

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities
Friendly staff, clean, safe, good area, shopping near by, taxi quick arrived to get into city center, few nice wine bars around the corner, breakfast fresh and rich - too loud of a street, partially entire night loud loading trucks, bed were too firm ....
Stayed 4 nights in Apr 2023
Response from Ágata Berardo on 9 May 2023
Dear Mr. Frank,On behalf of the entire VIP Saldanha team, we thank you for your comments about your stay and experience at our hotel. We are sorry for all the noise caused by the outside. We hope to have the pleasure of seeing you at our hotel soon.Best Regards

8/10 Good

Thomas, Aventura

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Too Small and too frail toilet paper Still using those plastic Curtains in the shower, that falls straight down, without an enlarged circumference – that avoids that the plastic curtains glue on your skin, while bathing
Stayed 2 nights in Mar 2023

10/10 Excellent

Sandra

Stayed 1 night in Feb 2023

8/10 Good

Gurmeet

Stayed 2 nights in Feb 2023
Response from Ágata Berardo on 9 Feb 2023
Hello Mr. Gurmeet,We appreciate your preference. Thank you

8/10 Good

PEDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good... what I didn't like... to have 5 steps up to take the lift !
Stayed 4 nights in Feb 2023
Response from Ágata Berardo on 15 Feb 2023
Hello Pedro, Your message will be shared with the entire team. We are very happy to have enjoyed your stay with us. We hope to have the pleasure of welcoming you again. Best Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
It was great 😊 the staffs were very friendly helpful good connection great location for the transport overall good 😊
Stayed 1 night in Jan 2023
Response from Ágata Berardo on 9 Feb 2023
Hello,We appreciate your preference. Your message will be shared with the entire team. We are very happy to have enjoyed your stay with us. Your message is very important to us. We hope to have the pleasure of welcoming you again. Thank you

8/10 Good

Zvi, Bellingham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a good location near public transport
Response from Ágata Berardo on 12 Dec 2022
Dear Zvi,On behalf of the entire VIP Saldanha team, we thank you for your comments about your stay and experience at our hotel.It is very rewarding to have our guests acknowledge our performance.We hope to have the pleasure of seeing you at our hotel soon.Best Regards,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service
The night stewards were very helpful and nice since I left my phone in a taxi and they were able to track it down and have it returned So very thankful
Stayed 1 night in Nov 2022
Response from Ágata Berardo on 12 Dec 2022
Dear Brian,On behalf of the entire VIP Saldanha team, we thank you for your comments about your stay and experience at our hotel.It is very rewarding to have our guests acknowledge our performance. Your kind words of appreciation will be shared with the entire team that welcomed you.We hope to have the pleasure of seeing you at our hotel soon.Best Regards,

10/10 Excellent

Predrag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location. helpfull staff.
Stayed 5 nights in Nov 2022
Response from Miguel Gomes on 15 Nov 2022
Dera Mr. Predrag,We thank your preference. It was with the utmost pleasure that we welcomed you to our hotel.We hope to see you soon.Thank you.

10/10 Excellent

Svjetlana

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff verry professional. Room great, breakfast top league,
Stayed 4 nights in Oct 2022
Response from Ágata Berardo on 11 Nov 2022
Dear Ms. Svjetlan,On behalf of the entire Vip Saldanha team, we thank you for your comments about your stay and experience at our hotel.We hope to have the pleasure of seeing you at our hotel soon.Best Regards,

8/10 Good

Krystle

Stayed 1 night in Oct 2022

8/10 Good

David Spencer

Travelled with group
Liked: Cleanliness, staff & service, amenities
Located close to several restaurants, a shopping mall, and convenient transportation links including both the metro and buses. Nevertheless, it's not on a main road and therefore quiet. An Uber from downtown ranges from €4-€8. Check-in was easy and the lobby area is pleasant. The decor of the whole hotel is modern and simple. The breakfast room is below ground and just about big enough, although can be full at peak times. Food selection and quality was good although bacon and croissants undercooked. Two lifts serve all floors. The rooms were spotless, and the daily cleaning regimen well executed. There's a large safe in the closet, ample hanging/storage space, and a desk, although the chair wasn't suitable for sitting and working for long periods. The downsides, however, were unacceptable: - the front door is heavy and difficult to open; - there is a short flight of steps on the ground floor to access the lifts which is cumbersome with heavy luggage; - I booked two double rooms for single occupation, expecting a large, comfortable bed. In fact, it was two single beds pushed together. During the night, they drifted apart leaving a canyon, and I was unable to sleep properly for 4 days; - the rooms were fitted with baths featuring flimsy, clingy shower curtains, which is a pet hate of mine; - several bulbs were out for my entire stay; - the bath and sink drained very slowly; - electrical sockets not conveniently located and no USB points. I would not book this hotel again.
Stayed 4 nights in Sep 2022
Response from ÁGATA BERARDO on 22 Sept 2022
Good Morning Mr. Spencer,On behalf of the entire VIP Saldanha team, we thank you for your preference. Our guests’ opinions are very important to us, so that we can improve and perfect our services Best RegardsÁgata Berardo

6/10 Okay

Rene

Travelled with partner
Liked: Cleanliness, staff & service
Not a 4 star hotel by any means, but still ok for a short stay
Stayed 2 nights in Aug 2022
Response from Ágata Berardo on 22 Sept 2022
Good Morning Mr. Rene,On behalf of the entire VIP Saldanha team, we thank you for your preference. Our guests’ opinions are very important to us, so that we can improve and perfect our services.Best Regards

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in fab room and helpful staff.
Stayed 2 nights in Jul 2022
Response from Ágata Berardo on 29 Jul 2022
Dear Mr. Dawn On behalf of the entire VIP Saldanha team, we thank you for your comments about your stay and experience at our hotel. It is very rewarding to have our guests acknowledge our performance. We hope to have the pleasure of seeing you at our hotel soon. Best Regards,

8/10 Good

Bilal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special about it. Clean and comfortable.
Stayed 1 night in Jul 2022
Response from Ágata Berardo on 29 Jul 2022
Dear Ms. Bilal, We were delighted to welcome you to VIP Saldanha. Our guests’ opinions are very important to us, so that we can improve and perfect our services. We hope to see you again soon. Best Regards,

6/10 Okay

Hossein

Business traveller
There was not enough staff to give good service. There was no room service for anything
Stayed 16 nights in Jun 2022
Response from Ágata Berardo on 23 Jun 2022
Dear Mr. Hossein, We were delighted to welcome you to VIP Saldanha. We're sorry to hear that. The hotel has room service available throughout the breakfast and bar hours. We hope you give us the opportunity to welcome you again and amaze you positively. Best Regards

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Jun 2022
Response from Ágata Berardo on 29 Jul 2022
Dear Ms. Carolina, We were delighted to welcome you to VIP Saldanha.. Your kind words of appreciation will be shared with the entire team that welcomed you. We look forward to welcoming you back in the near future so that you can enjoy yet another new and pleasant experience. Best Regards,

10/10 Excellent

JORGE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well located. Not far from the city center in a new and safe area.
Stayed 5 nights in May 2022
Response from Ágata Berardo on 23 Jun 2022
Dear Mr. Jorge, We were delighted to welcome you to VIP Saldanha. On behalf of the entire team, we thank you for your comments about your stay and experience at our hotel. We hope to have the pleasure of seeing you at our hotel soon. Best Regards

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 5 nights in May 2022
Response from Ágata Berardo on 23 Jun 2022
Dear Mr. José, We were delighted to welcome you to VIP Saldanha. On behalf of the entire VIP Saldanha team, we thank you for your comments about your stay and experience at our hotel. Best Regards

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Ok for a 3 star hotel
Would say it's more a 3 than 4 star, bedding wasn't the cleanest. Safe was broken got promised various times it would be fixed, but never happened. Overall ok for the price I paid.
Stayed 1 night in Nov 2021
Response from Bruno Pinto on 8 Dec 2021
Dear coustumer. We appreciate your comments regarding your stay at VIP Saldanha. We deeply regret that your expectations have not been met. Your comments will be analyzed accordingly by the department managers involved, so that the specified problems can be solved. We reiterate our appreciation for your preference, and we hope to have the pleasure of welcoming you back soon. Best Regards, Bruno Pinto

10/10 Excellent

Ibraima

Liked: Staff & service, amenities, property conditions & facilities
The parking is very hard sometimes
Stayed 6 nights in Nov 2021
Response from Bruno Pinto on 8 Dec 2021
Dear Mr. Ibraima, We appreciate your comments regarding your experience at VIP Saldanha and we regret that we were unable to meet some of your expectations. All of our guests’ comments and suggestions are extremely important to us, because they help us correct possible flaws and improve the level of our services. We aim to meet and exceed our customers’ expectations. We sincerely hope you consider visiting us again. Best Regards, Bruno Pinto

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overall the hotel was ok
Overall the hotel was ok. It’s very well located, close to restaurants, bars and bakeries. The hotel room is pretty standard but they should have some coffee and tea facilities in the room
Stayed 7 nights in Oct 2021
Response from Ágata Berardo on 5 Nov 2021
Good Afternoon, We would like to thank you for the comment regarding your stay. Our guests’ opinions are very important to us, so that we can improve and perfect our services. We hope to see you again soon at VIP Saldanha. Best Regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Warm nights
The place was ideal and close to a shopping mall. Only about a 30 minute walk to the Arch and downtown. Room was warm and did not have air conditioning. Windows were able to open. Lighting in the hallways was very dark not used to such dim hallways. Check in was easy and staff was great
Stayed 4 nights in Feb 2020
Response from Uday Kumar jagmohandas on 12 Mar 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation,we are looking forward to welcoming you on your next stay with us. with kindest regards, The management team

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great location near major metro station, restaurants, groceries. Nice large bathroom. However, certainly not a 4 star hotel as they claim, due to the following issues: Should be a ramp to roll heavy lugguge up to their elevator. Bedroom was nondescript / without character. Fluctuating shower temperature. Room pass card kept malfunctioning. Air temperature control was overly complicated, could not maintain room comfort. Small TV /Remote need updating. Cable channel package was very limited.
Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
All staff except checkout were great. We told checkout mould in bathroom was told ya. No coffee pot supposed to be 4 star not upto standard. ight staff said all 4 star have coffee in room but not there not willing to pay 8 euros for coffee in morning. Had to pay cash for morning shuddle to airport not licence company but he was good driver.red light flashing all nite in ceiling, signs on door to bright to sleep.
Stayed 2 nights in Feb 2020
Response from Uday Kumar jagmohandas on 12 Mar 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation,we are looking forward to welcoming you on your next stay with us. with kindest regards, The management team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice base for exploring Lisbon
Our stay was overall, very positive. The room was bright, airy and clean. The daily room cleaning was very thorough. The location was great for getting around by metro and buses. And there were convenient supermarkets etc near by for snacks and anything you missed in your packing. Check in was a little slow and bizarrely the hotel had no forks when we ask for one following a take out order after a long day of sight seeing (while they don’t offer room service, they do offer a breakfast [which we didn’t have] so thought this was a bit odd/unhelpful). Overall, we would stay again.
Stayed 3 nights in Feb 2020
Response from Uday Kumar Jagmohandas on 24 Feb 2020
Dear Sir / Madam, Thank you for staying with us and for your kind reviews and appreciate your valuable feedback on our rooms and amenities as well as our services. orry about the fork situation Negative point Sorry about the fork We promise not to happen again Thank you once again for your review and We are looking forward to welcoming you on your next stay with us. with kindest regards, The management team

8/10 Good

Maureen, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great; very clean; breakfast good but always the same; front desk staff efficient and could be friendlier
Stayed 14 nights in Feb 2020
Response from Uday Kumar Jagmohandas on 21 Feb 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and we are looking forward to welcoming you on your next stay with us. with kindest regards, The management team

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No iron And kettle in room no restaurant Available Bar closed all the time Room very basic Toiletries basic TV in wrong position Noisy from outside Etc Etc
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveller

Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Uday Kumar Jagmohandas on 8 Oct 2019
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards, The management team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Uday Kumar Jagmohandas on 8 Oct 2019
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards, The management team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Member of staff on the first two evenings i stayed was outstanding, nothing being too much trouble.
Stayed 3 nights in Sep 2019
Response from Uday Kumar Jagmohandas on 30 Sept 2019
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards, The management team

10/10 Excellent

Verified traveller

Stayed 5 nights in Sep 2019
Response from Uday Kumar Jagmohandas on 26 Sept 2019
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards, The management team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice location close to the airport, staff were excellent but I had a problem looking for an outlet to charge my phone only one that I found!!!
Stayed 1 night in Aug 2019
Response from Uday Jagmohandas on 5 Sept 2019
Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards, The management team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean tidy and quiet. English speaking staff who were extremely helpful.
Stayed 5 nights in Aug 2019
Response from Uday Jagmohandas on 5 Sept 2019
Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards, The management team

8/10 Good

sun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room, just shower head was not working properly.
Stayed 1 night in Aug 2019
Response from UDAY JAGMOHANDAS on 23 Aug 2019
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards, The management team

10/10 Excellent

Verified traveller

Stayed 15 nights in Jul 2019
Response from Uday Jagmohandas on 13 Aug 2019
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards, The management team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Uday Jagmohandas on 6 Aug 2019
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards, The management team

6/10 Okay

Sergio

Stayed 3 nights in Jul 2019
Response from Uday Jagmohandas on 6 Aug 2019
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards, The management team

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Staff is rude. As a regular client although I knew the booking was nonrefundable and I had to check out earlier for personal reasons asked not to be refunded but to change the night one week ahead. Said was impossible as a revenue manager in an hotel i know it’s possible as a deal with decisions like that all the time. The receptionist i spoke on the phone hoping for the hotel to be flexible and reasonable as so rude that actually hang up the phone in my face. Totally unacceptable cliente for a frequent client now imagine for a non frequent client?
Stayed 2 nights in Jul 2019