Standard Room, 1 King Bed, Accessible, Corner (with Single Sofabed;Larger Room)

Reviews of Best Western The Plaza Hotel

2.5 out of 5
Best Western The Plaza Hotel
3253 N Nimitz Hwy, Honolulu, HI

Reviews

8.4

Very good

Rating 10 - Excellent. 867 out of 1766 reviews" "
Rating 8 - Good. 514 out of 1766 reviews" "
Rating 6 - Okay. 241 out of 1766 reviews" "
Rating 4 - Poor. 87 out of 1766 reviews" "
Rating 2 - Terrible. 57 out of 1766 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super nice and helpful staff, perfect for the night before we got on a cruise.
Stayed 1 night in May 2024

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Mahalo for your perfect rating! We're thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back soon.

8/10 Good

Jada J.

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Needs updated. We were in court yard right along highway was very noisy from traffic. I had asked to be in a room close to elevator due to knee pain. When arrived was told we were on 2nd floor no elevators in that bldg. Luckily they moved us to 1st floor
Stayed 6 nights in May 2024
Response from Guest Services on 27 May 2024
Mahalo for your feedback. We apologize for the noise and the initial room placement issue. We're glad we could move you to the first floor to accommodate your needs. Your comments about updates are noted. We hope to provide you with a better experience on your next visit.

8/10 Good

Paul santos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff,awesome breakfast
Stayed 3 nights in May 2024
Response from Guest Services on 27 May 2024
Mahalo for your kind words! We're thrilled to hear that you found our staff friendly and enjoyed our awesome breakfast. We look forward to welcoming you back soon.

4/10 Poor

Gregory, Rosemeadow

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Too close to freeway, noisy. No trolleys to assist with bags.
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Mahalo for your feedback. We apologize for the inconvenience caused by the freeway noise and the lack of trolleys to assist with your bags. Your comments are important to us, and we will address these issues to improve our guests' experience. We hope to have the opportunity to provide you with a more comfortable stay in the future.

8/10 Good

Yadira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated that there was a shuttle to the airport. It was one less thing to worry about
Stayed 7 nights in May 2024
Response from Guest Services on 27 May 2024
Mahalo for your kind review! We're glad to hear that you appreciated our shuttle service to the airport, making your stay worry-free. We look forward to welcoming you back in the future.

8/10 Good

Preston Marcedes, Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Guest Services on 27 May 2024
Mahalo for your positive review! We’re pleased to hear you had a pleasant experience and appreciated our friendly service. Your feedback is valuable to us, and we look forward to welcoming you back for an even better stay next time.

8/10 Good

Frank, Yigo

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location. Restaurants are within walking distance.
Stayed 1 night in Apr 2024
Response from Guest Services on 27 May 2024
Mahalo for your positive review! We’re pleased to hear you had a pleasant experience and appreciated our friendly service. Your feedback is valuable to us, and we look forward to welcoming you back for an even better stay next time.

6/10 Okay

Sherry

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Adjusting the water temp in the shower was a nightmare. Hot breakfast sandwiches were inedible.
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Mahalo for sharing your feedback. We apologize for the difficulties you experienced with adjusting the water temperature in the shower and for the inedible hot breakfast sandwiches. We appreciate you bringing these issues to our attention and will address them with our maintenance and culinary teams to ensure improvements.We value your input and hope to provide you with a better experience on your next visit.

8/10 Good

Norlita, Kapaa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness, breakfast and parking
Stayed 2 nights in May 2024
Response from Guest Services on 27 May 2024
Mahalo for your feedback. We're pleased to hear that you appreciated the cleanliness of our hotel, enjoyed the complimentary breakfast, and found our parking convenient. We look forward to welcoming you back in the future.

10/10 Excellent

Shirley, Aiea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed complimentary breakfast. Easy to get from parking lot to elevators. Rooms were clean but mattress a little staff in the middle with sagging on one end when sitting. Overall, great amenities for the price.
Stayed 2 nights in May 2024
Response from Guest Services on 27 May 2024
Mahalo for your detailed feedback. We're glad to hear you enjoyed our complimentary breakfast and found it easy to get from the parking lot to the elevators. It's also great to know you appreciated the cleanliness of our rooms and our amenities.We apologize for the inconvenience you experienced with the mattress. We will address this issue to ensure better comfort for our guests. Your comments are valuable in helping us improve.We look forward to welcoming you back for an even better stay in the future.

10/10 Excellent

Arch

Travelled with family
Liked: Property conditions & facilities
Close to airport
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Mahalo for your perfect rating! We're thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 Excellent

michele

Liked: Cleanliness, staff & service, property conditions & facilities
The young woman who checked us in was very friendly and helpful It made the experience very pleasant The surrounding neighborhoods are industrial but it’s VERY convenient to the airport and only 30 minutes from Waikiki if there is no traffic
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Mahalo for your kind review. We're delighted to hear that the young woman who checked you in made your experience very pleasant with her friendly and helpful service. While our surrounding neighborhoods are industrial, we’re glad you found our location convenient to the airport and only a short drive from Waikiki.We look forward to welcoming you back on your next visit.

8/10 Good

Bill, Bayfield

Travelled with family
Liked: Staff & service, amenities
located next to freeway
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Mahalo for your feedback. We appreciate you mentioning our location next to the freeway. We hope this did not cause too much inconvenience and that you enjoyed your stay with us. We look forward to welcoming you back in the future.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly. Road noise wasn’t too bad.
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Mahalo for your feedback. We're pleased to hear that you found our staff friendly and that the road noise wasn't too bad. We hope to welcome you back for another pleasant stay in the future.

6/10 Okay

rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Close to international airport
Stayed 2 nights in Apr 2024
Response from Guest Services on 14 May 2024
Thank you for taking the time to leave a review. We are glad to hear that you found our location convenient for its proximity to the international airport.We strive to provide an excellent experience for all our guests, and we would appreciate any additional feedback you might have on how we can improve your stay. Your insights are valuable in helping us enhance our services.We hope to have the opportunity to welcome you back and provide a more satisfying experience on your next visit.

2/10 Terrible

Graciela E.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an unpleasant experience from BW The Plaza HNL location. Staff incompetence and poor customer service skills; noisy surroundings. Oahu is such an amazing island and does NOT deserve a property and the kind of customer services from this exact hotel.
Stayed 1 night in May 2024
Response from Guest Services on 14 May 2024
Thank you for sharing your feedback. We deeply apologize for the unpleasant experience you had at our hotel. It is disappointing to hear that our service did not meet your expectations and that you found the surroundings noisy.We take your comments about staff competence and customer service very seriously. Please be assured that we will address these concerns with our team to ensure improvements are made. Your experience does not reflect the high standards we strive to maintain, and we are committed to making necessary changes.We appreciate your feedback as it helps us to enhance our services.

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome everything
Stayed 1 night in May 2024
Response from Guest Services on 14 May 2024
Thank you so much for your perfect rating! We are delighted to know that you had a wonderful experience at our hotel. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service.We look forward to welcoming you back on your next visit to Hawaii!

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Services on 14 May 2024
Thank you so much for your perfect rating! We are delighted to know that you had a wonderful experience at our hotel. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service.We look forward to welcoming you back on your next visit to Hawaii!

6/10 Okay

Pei

Travelled with family and small children
Convenient to airport
Stayed 1 night in Apr 2024
Response from Guest Services on 11 May 2024
Thank you for sharing your feedback. We're glad you chose to stay with us at Best Western The Plaza Hotel and hope you had a comfortable visit. We appreciate your comments as they help us improve our guest experience. We hope to see you again soon!

10/10 Excellent

Fnu

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
None
Stayed 3 nights in Apr 2024
Response from Guest Services on 14 May 2024
Thank you so much for your perfect rating! We are delighted to know that you had a wonderful experience at our hotel. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service.We look forward to welcoming you back on your next visit to Hawaii!

6/10 Okay

VERONICA

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No breakfast as stated until after 7 am. No where to drink or have a light meal within the facility. Went hungry and thirsty as no milk or tea in room. Disappointing
Stayed 1 night in Apr 2024
Response from Guest Services on 11 May 2024
Thank you for your feedback. We apologize for the inconvenience with our breakfast hours and dining options. We're reviewing our amenities to better serve our guests. We hope to offer you a more satisfying experience on your next visit. Please let our front desk know how we can make your stay more comfortable.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No restaurant except for breakfast, which was wonderful.
Stayed 1 night in Apr 2024
Response from Guest Services on 9 May 2024
Mahalo for your review, Sheila! We appreciate your feedback.

6/10 Okay

Iretha

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
convenient. that's the only good thing i have to say.
Stayed 1 night in Apr 2024
Response from Guest Services on 9 May 2024
Mahalo for your feedback Iretha. We appreciate you choosing to stay with us.

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly enough. Property could use a remodel. Not much to do near the hotel within walking distance as far as dining locations/ shopping.
Stayed 7 nights in Apr 2024
Response from Guest Services on 9 May 2024
Mahalo for your review, Tammy. We appreciate your feedback.

10/10 Excellent

Arcy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about it
Stayed 2 nights in May 2024
Response from Guest Services on 9 May 2024
Mahalo for the perfect rating! We're delighted you enjoyed your stay and look forward to welcoming you back to Best Western The Plaza Hotel. Your satisfaction is our top priority!

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great overnight stay
Stayed 1 night in Apr 2024
Response from Guest Services on 9 May 2024
Mahalo for the perfect rating! We're delighted you enjoyed your stay and look forward to welcoming you back to Best Western The Plaza Hotel. Your satisfaction is our top priority!

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a huge factor for me and I was very happy that this stay would have parking available. However, paying for the parking was disappointing but not a deal breaker
Stayed 2 nights in May 2024
Response from Guest Services on 9 May 2024
Mahalo for the perfect rating! We're delighted you enjoyed your stay and look forward to welcoming you back to Best Western The Plaza Hotel. Your satisfaction is our top priority!

10/10 Excellent

SHARON, Kailua

Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Mahalo for your perfect rating! We're thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back soon.

8/10 Good

Joanne

Travelled with partner
Liked: Staff & service
We appreciate the kindness and helpfulness of some of the staff. We wish for some of the front desk staff to be more welcoming.
Stayed 1 night in Apr 2024
Response from Guest Services on 9 May 2024
Thank you for recognizing the kindness and helpfulness of our staff at Best Western The Plaza Hotel. We value your feedback about our front desk and are committed to enhancing our welcoming atmosphere. We look forward to your next visit and improving your experience.

8/10 Good

Damien

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Services on 9 May 2024
Mahalo for staying with us Damien!

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Services on 9 May 2024
Mahalo for the perfect rating! We're delighted you enjoyed your stay and look forward to welcoming you back to Best Western The Plaza Hotel. Your satisfaction is our top priority!

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the airport and the #20 bus runs from the ship terminal #2 all the way to the airport which was very convenient.
Stayed 2 nights in Apr 2024
Response from Guest Services on 9 May 2024
Thank you for staying with us at Best Western The Plaza Hotel and for noting our convenient airport location. We appreciate your observations about the surrounding area and are committed to ensuring a welcoming and safe environment for all our guests. We hope to welcome you again soon.

6/10 Okay

Gregory, kekaha

Stayed 1 night in May 2024
Response from Guest Services on 9 May 2024
Thank you for sharing your feedback about your recent stay at Best Western The Plaza Hotel. We're always looking to improve and appreciate your insights. We hope to have another opportunity to provide you with a better experience in the future.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location at an affordable rate. Very friendly knowledgeable staff ready to assist with whatever they can offer. Quickest smoothest check in above others in last five years of travel.
Stayed 1 night in Feb 2024
Response from Guest Services on 9 May 2024
Mahalo for your review! We're pleased to hear our check in process was quick and smooth :) We hope to see you again soon!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique
Stayed 1 night in Apr 2024
Response from Guest Services on 9 May 2024
Mahalo for your feedback. We appreciate you choosing to stay with us.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 9 May 2024
Mahalo for staying with us!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything! The pool was open, the bed was cozy, a lot has went into making sure I felt welcomed, breakfast was delicious and the staff were great!!
Response from Guest Services on 30 Apr 2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and that you found everything to your liking. Your satisfaction is our top priority, and we're glad that our amenities, comfortable accommodations, delicious breakfast, and friendly staff contributed to a memorable experience. If you ever find yourself back in the area, we'd be delighted to welcome you back for another enjoyable stay!

8/10 Good

Melanie

Stayed 1 night in Apr 2024
Response from Guest Services on 27 May 2024
Mahalo for your positive review! We’re pleased to hear you had a pleasant experience and appreciated our friendly service. Your feedback is valuable to us, and we look forward to welcoming you back for an even better stay next time.

8/10 Good

Mikey

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in a good location but they will charge separately for the parking $40 a day.
Stayed 7 nights in Apr 2024
Response from Guest Services on 9 May 2024
Mahalo for your review! We appreciate your patronage and hope to see you again in the future.

10/10 Excellent

Laura E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and very close to the airport
Stayed 2 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
We're delighted to hear that you enjoyed your stay with us and found our location convenient. If you have any further feedback or if there's anything we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back on your next visit to the area!

8/10 Good

Thomas

Travelled with partner
Liked: Staff & service, amenities
First time in Hawaii and only used the room to sleep in.
Stayed 4 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you for your feedback. We're pleased to hear that you had a positive experience overall. If there are any areas where you think we could improve to earn that extra star next time, please feel free to let us know. We value your input and strive to make every guest's stay as enjoyable as possible.

8/10 Good

Marius

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Honolulu Airport which is convenient
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
We're pleased to hear that our proximity to the Honolulu Airport was convenient for you. If there's anything else you enjoyed about your stay or any suggestions you have for improvement, please feel free to share. We value your feedback!

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, clean place. Definitely would recommend anyone to stay at the hotel.
Stayed 6 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you for your kind words! We're delighted to hear that you found our staff friendly and our hotel clean. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back again in the future.

8/10 Good

Gregory

Stayed 1 night in Apr 2024
Response from Guest Services on 27 May 2024
Mahalo for your positive review! We’re pleased to hear you had a pleasant experience and appreciated our friendly service. Your feedback is valuable to us, and we look forward to welcoming you back for an even better stay next time.

10/10 Excellent

Aki

Travelled with family
Liked: Cleanliness, staff & service, amenities
Breakfast is really hard to serve. Always long line.
Stayed 1 night in Apr 2024
Response from Guest Services on 27 Apr 2024
We appreciate your feedback regarding breakfast. We apologize for the inconvenience of long lines during breakfast service. Your comments are valuable, and we'll work to improve our breakfast process to make it more efficient and enjoyable for our guests. Thank you for bringing this to our attention, and we hope to provide a better experience for you in the future

6/10 Okay

Harley

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Guest Services on 27 Apr 2024
Thank you for your review. We're sorry to hear that your experience fell short of your expectations. If there are any specific areas where you feel we could improve, please let us know so we can address them accordingly. Your feedback is important to us, and we hope to have the opportunity to enhance your experience on your next visit.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet in the hotel. We would stay here again.
Stayed 1 night in Apr 2024
Response from Guest Services on 27 Apr 2024
Thank you for your excellent rating! We're thrilled to hear that you had a fantastic experience with us. If there's anything else we can do to ensure your next stay is just as enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great for an overnight stay before cruising
Stayed 1 night in Apr 2024
Response from Guest Services on 27 Apr 2024
We're delighted to hear that you had a great experience during your overnight stay before your cruise! If there's anything else we can assist you with or if you have any feedback to share, please feel free to let us know. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

beverly, franklin

Liked: Cleanliness, property conditions & facilities
fine
Stayed 1 night in Apr 2024
Response from Guest Services on 24 Apr 2024
Mahalo for staying with us