Heidelberg Hotels, Kitchener

"It was a great place to stay and I will definitely be booking again. Very comfortable beds, shower was great and the people at service were great and helpful. "

"Bang for buck"

"Great location close to downtown and shops "

"I was disappointed that I did not get at least complimentary 2 bottles of water for my tea and coffee. I know since Covid many things have changed in hotels, like toothbrushes etc. but water is, I feel essential for the coffee and tea that was provided. Other items I can live without. On the positive side, your staff were very accommodating and pleasant. I felt welcome and the stay was relaxing. Since I mostly dealt with the women at Reception, please thank them for dealing with TV issues and help with food orders since it was Monday and the family restaurant was closed. I don't eat packaged foods that were available at the hotel, but ended up eating them since I was hungry and tired and just wanted sleep. St. Jacobs was also closed. It would be helpful to have a map of restaurants and supermarkets within a short drive of the hotel for tired and hungry travelers. "

"Great staff nice simple place but very clean and nice I had no issues staying here and would go again "

"Comfy beds, clean rooms, great breakfast, lovely front desk woman!"

"Would go back again "

"I've been a frequent visitor and been staying in this hotel whenever we are in Kitchener since 2018 and it never failed to always make us feel comfortable since from its old management to its new management. The covenience around the area has been our preference next to comfort. Highly recommended! The new management has done a job well done in upgrading the interiors of the hotel. It is more modernized and has a very well lighted rooms. Also the blackout curtains is literally black out. Hard to tell when its day or night unless we open them up. We will always keep on coming back there . "

"Very rundown in room. Ceiling is water stained looks terrible, paper is bulging and peelingboff wall, bed covers have burn holes from cigarettes. The tv did not work. Would definitely not recommendcthis hotel"