Dining is available at one of the hotel's 4 restaurants. A bar/lounge is on site where guests can unwind with a drink. An Internet point is located on site and high-speed wireless Internet access is complimentary. Event facilities include a meeting/conference room and banquet facilities. This Piste hotel also offers spa services, a terrace, and tour/ticket assistance. Concierge services, wedding services, and currency exchange can be provided. Complimentary parking is available on site.

The Lodge at Chichen Itza has 4 restaurants on site. Room service (during limited hours) is available.

The recreational activities listed below are available either on site or nearby; fees may apply.

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast, if one is offered.