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HOTEL PUERTA CHICHEN

3.0 star property
Hotel in Tinum with full-service spa and steam room

Choose dates to view prices

Hotel Puerta Chichen offers a peaceful escape in a national park. Enjoy spa treatments, an outdoor pool, and a full breakfast. The bar serves evening cocktails, and the attentive staff consistently earns praise from guests.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
The current price is NZ$148
includes taxes & fees
5 Nov - 6 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, City View

Standard Room, City View

Standard Room, City View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Private bathroom
Daily housekeeping
Iron/ironing board
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Garden View

Standard Room, Garden View

Standard Room, Garden View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Pool View

Deluxe Room, Pool View

Deluxe Room, Pool View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Pool View

Standard Room, Pool View

Standard Room, Pool View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 4
  • 1 Double Bed

Deluxe Room, Garden View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Calle 15 A Km 117 No. 30 X 20, Tinum, Yucatan, 97757

What's nearby

  • Pre-Hispanic City of Chichen-Itza - 17 min walk - 1.5 km
  • El Caracol - 8 min drive - 5.3 km
  • Pyramid of Kukulkan - 8 min drive - 2.2 km
  • Court of the Thousand Columns - 8 min drive - 2.2 km
  • Cenote Ik kil - 10 min drive - 6.4 km

Getting around

  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 99 min drive

Restaurants

  • ‪Taco Maya - ‬2 min drive
  • ‪sac be h - ‬19 min walk
  • ‪Pueblo Maya - ‬1 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪La Palapa - ‬11 min walk

About this property

HOTEL PUERTA CHICHEN

Hotel in a national park
At HOTEL PUERTA CHICHEN, you can look forward to a free daily manager's reception, a garden and a bar. Treat yourself to a massage at the on-site spa. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a steam room and a restaurant.
You'll also enjoy perks such as:
  • An outdoor pool, along with sunloungers
  • Full breakfast (surcharge), smoke-free property and luggage storage
  • Coffee/tea in reception, tour/ticket information and a banquet hall
  • A 24-hour front desk and 1 meeting room
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at HOTEL PUERTA CHICHEN offer thoughtful touches, such as premium bedding and laptop-friendly workspaces, in addition to amenities, such as air conditioning and sound-insulated walls.
Extra amenities include:
  • 39-inch flat-screen TVs with cable channels
  • Ceiling fans and daily housekeeping

Similar properties

Lobby

Hotel Chichen Itza

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, 773 reviews
Hotel Chichen Itza

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 3 metres

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: MXN 10 for adults and MXN 10 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Ecotours
  • Full-service spa
  • Outdoor pool
  • Steam room

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In a national park
  • Pool loungers

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately MXN 10 for adults and from MXN 10 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

HOTEL PUERTA CHICHEN Hotel
HOTEL PUERTA CHICHEN Tinum
HOTEL PUERTA CHICHEN Hotel Tinum

Frequently asked questions

Does HOTEL PUERTA CHICHEN have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 10:00 PM.

How much does it cost to stay at HOTEL PUERTA CHICHEN?

As of 4 Nov 2025, prices found for a 1-night stay for 2 adults at HOTEL PUERTA CHICHEN on 5 Nov 2025 start from NZ$147.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is HOTEL PUERTA CHICHEN pet-friendly?

No, pets are not allowed at this property.

How much is parking at HOTEL PUERTA CHICHEN?

There is free parking nearby.

What time is check-in at HOTEL PUERTA CHICHEN?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at HOTEL PUERTA CHICHEN?

Checkout is at noon.

Where is HOTEL PUERTA CHICHEN located?

Situated in a national park, this spa hotel is within 1 mile (2 km) of Ball Courts, Pre-Hispanic City of Chichen-Itza and Pyramid of Kukulkan. Court of the Thousand Columns and Red House (El Chichanchob) are also within 2 miles (3 km).

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Reviews

HOTEL PUERTA CHICHEN Reviews

8.8

Excellent

9.2

Cleanliness

8.2

Amenities

9.0

Staff & service

8.6

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 39 out of 66 reviews
Rating 8 - Good. 17 out of 66 reviews
Rating 6 - Okay. 6 out of 66 reviews
Rating 4 - Poor. 3 out of 66 reviews
Rating 2 - Terrible. 1 out of 66 reviews

Reviews

10/10 Excellent

Wendy

Friendly staff and great tourists guide guy
Stayed 1 night in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best Hotel

The buffet restaurant service was very clean, the variety of Yucatecan food was excellent. The room was clean and ventilated and they always provided the information correctly.
Stayed 2 nights in Nov 2024

10/10 Excellent

Hal

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely little place to spend the night before spending the day in Chichen Itza
Stayed 1 night in Mar 2023

10/10 Excellent

julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had really good night sleep at this hotel that got us ready for the pyramids the next day. Pretty good hotel it exceeded our expectations.
Stayed 1 night in Jul 2023

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly. We booked a guide to Chichen Itza which was excellent. Breakfast at the hotel was not included in the price but was excellent. My children enjoyed the pool.
Stayed 1 night in Apr 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great option if you intend to visit Chichen Itza or any other destination close to the hotel like: Valladolid, Ek-Balam, or Water Holes (Cenotes). The rooms are clean and the facilities are new and well-maintained. More important the clerks are really kind and the ladies and gentlemen attending the restaurant are really kind and responsive to your requirements. The food is good the same as the buffet. It has been recently refurbished so the facilities are new and comfortable. I would definitely come back to this hotel, thank you for your kind considerations.
Stayed 2 nights in Apr 2023

4/10 Poor

Rachel

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
What was advertised was not reality. There was absolutely NO WiFi access in our room. You had to go to the lobby or the dinning hall (and pay for food) if you wanted access. This frustrated us mostly because we generally do our planning for the next day the night before. We also had a phone plan but the signal was too weak to do anything in the room. The people working in the dining hall could not ever decide when dinner was served, what would be served or how much it cost. I asked 4 different employees and got 4 different answers. The food was good, but expensive. There is nothing to do in the city at all except go to chichen itza. We walked around the whole city to get the lay of the land and there was just nothing. The front desk lady was nice but spoke ONLY Spanish. Thankfully I know some Spanish, so I was able to get by, but I was floored that she legitimately didn’t know a single English word working at the front desk of a hotel. I recognize I am in Mexico so I don’t ever expect people to speak English everywhere at all—but in hospitality, it’s generally expected to at least have broken English or a few choice words known as it’s the universal travel language… and it’s a hotel. I am thankful we just spent 1 night there.
Stayed 1 night in Feb 2024

10/10 Excellent

RAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Habitación limpia y buen servicio de restaurante.
Stayed 1 night in Sep 2025

6/10 Okay

gaia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Poco curata come tutto il paese
Stayed 1 night in Apr 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy tranquilo para descansar, el personal fue muy amable
Stayed 1 night in Mar 2025

8/10 Good

Arleth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar para una noche después de estar todo el día en Chichén Itzá, limpia, cómoda y el buffet a buen precio y rico. Solo falta el internet en las habitaciones que no llega muy bien. Nosotros llegamos caminando a la zona arqueológica sin problemas. Lo recomiendo ampliamente .
Stayed 1 night in Mar 2025

2/10 Terrible

Efren

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No recomiendo este hotel para nada, de los 5 hoteles en diferentes ciudades que he visitado en México, este ha sido el más caro y con menos calidad. Mi pago inicial por una habitacion era de 80 usd, pero al llegar adicionaron un extra cargo y tuve que pagar 120 usd por una noche y solo una habitacion, demasiado caro para la zona. Además el internet es pésimo, no funciona dentro de las habitaciones, se veian las personas acercandose al router en el lobby, el agua de la ducha es demasiado fría o demasiado caliente, nunca punto medio. Las toallas que nos dieron estaban completamente desilachadas. Las habitaciones no hermeticidad para los ruidos. Molestaba cada puerta que se abría o cerraba, las personas caminando por el pasillo tratando de alcanzar la internet en el lobby pues no hay en las habitaciones, las maletas rodando, cada pequeño ruidito se siente dentro de las habitaciones. Todo esto hizo que fuera la peor noche en México. Si buscas descansar y disfrutar de paz y tranquilidad, este no es el lugar que estás buscando. I do not recommend this hotel at all. Of the five hotels I've visited in different cities in Mexico, this was the most expensive and the lowest quality. My initial payment for a room was $80, but upon arrival, they added an extra charge, and I had to pay $120 for one night and just one room—too expensive for the area. Furthermore, the internet is terrible; it doesn't work in the rooms. You could see people approaching the router in the lobby.
Stayed 1 night in Mar 2025

8/10 Good

perle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien

Cela s’est bien passé Le personnel est très gentil Les photos sont fidèles à la réalité Localisation idéal pour la visite de chichen itza à 5min à peine
Stayed 1 night in Feb 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalaciones cómodas, personal muy atento, está muy cerca del sitio arqueológico de Chichen Itza.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jorge Anibal

Liked: Cleanliness, staff & service, property conditions & facilities
Muy amable el personal de recepción. En el restaurante quiza capacitarlos mas pero suoer amables.
Stayed 1 night in Jan 2025

10/10 Excellent

ELENA

Encantador
Stayed 2 nights in Dec 2024

10/10 Excellent

Diego Enrique

Liked: Staff & service, amenities, property conditions & facilities
Muy cercano el hotel a Chichén Itzá
Stayed 1 night in Nov 2024

8/10 Good

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop for one night before heading early in the morning to Chichen Itzá.
Stayed 1 night in Aug 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My buen y muy amable
Stayed 1 night in Aug 2024

10/10 Excellent

Aurelie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bien situé, tres bel extérieur Propre
Stayed 1 night in Aug 2024

8/10 Good

Melanie

Liked: Cleanliness, staff & service

Hotel familiar con excelente servicio

El personal es sumamente atento y amable. Muy serviciales y agradables al dar recomendaciones e información. El hotel en general, necesita de una remodelación. Sin embargo todo estuvo muy limpio y para dos noches estuvo muy bien.
Stayed 2 nights in Aug 2024

4/10 Poor

Andrés ernesto

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Colchones muy incómodos y almohadas mal olientes
Stayed 1 night in Jul 2024

8/10 Good

victor

Liked: Cleanliness, staff & service, property conditions & facilities
Buen hotel segun precio
Stayed 1 night in Jul 2024

6/10 Okay

Anna

Disliked: Staff & service

For one night it was okay

We just needed one night and it was an okay place to stay but the pictures looked better than what it looked like in person. We only had two bottles of water in the room but there were four of us and when in Mexico you must drink from bottled water (or filtered water). When I asked for two more they said they only provided two… when my husband asked, they told him we only indicated two people on the reservation (I put all four of us … plus my kids ages on the reservation). Oh well. My husband went hunting for a gas station and found one … the bathroom was very small and when my husband went to close the door he twisted his ankle on the hard to see lip in shower. All and all it was an okay place to stay but expensive for what you get.
Stayed 1 night in Jun 2024

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Piscine et calme

Bien pour une nuit surtout avec la piscine
Stayed 1 night in May 2024