We really enjoyed our stay at the hotel. From the time we arrived until we left, all of the staff was friendly and helpful. The room was excellent, and the morning breakfast was a great start to each day.
This is a fantastic hotel that lives up to the brand and reputation of Banyan Tree. Room was spacious and bed was oh so comfortable. Fruits were replenished daily and the buffet breakfast did not disappoint. Staff were friendly and were always smiling and greeting us. Everything was great except for the purchase experience which I made at the Banyan Tree gallery. The staff was not proactive at informing us about the VAT refund which tourists like us are entitled to claim and the forms were not readily available. Had I not asked, I would have said goodbye to nearly 500 Baht in total! But the Manager was quick to call to apologize and offered to pay me the VAT refund in cash instead since the forms could not arrive in time prior to our departure. But, this is but a small hiccup and does little to dent my overall experience in Banyan Tree.
The hotel is also close by to local hawkers and within 10-15 mins walking distance to Central shopping mall and Silom (via small lanes and alleys). Taxis are fairly cheap too but make sure they turn on the meter before you hop in else you'll definitely get ripped off! We discovered the best Tum
Yum Goong located directly opposite the hotel where the local office crowd gathers for lunch. It was awesome and cheap. The hotel is situated away from the hustle and bustle of the main shopping district but still within close proximity to local food and hawkers - a fantastic balance of privacy and accessibility. Would strongly recommend everyone!
We stayed 4 dyas in Bangkok, very busy city. What a pleasure to walk in nice spacious and clean room. Fresh fruits every day and mini bar full. The hotel has 4 excellent restaurants plus the general resrtaurant on th first floor. Morning breakfast buffet is very generous with a wide variety of food, enough to hold your appetite for the rest of the day. Staff is discrete and helpful and friendly.
The resort is physically well maintained and presents as luxury accommodation. Our room overlooking the river was tastefully decorated and very comfortable. All of the staff we met were very friendly and obliging. As with most experiences it is the attention to detail that separates the OK from the amazing and the Anantara Riverside was amazing. Warm towels poolside, a fresh flower on the bed each evening, a cool facecloth and juice on arrival, a regular boat across the river (including cooling facecloth in the 38 degree heat) all made for a very relaxing few days. Heading back to Bangkok shortly and will be staying here again.
Extremely friendly and helpful staff helped us through some rough spots to make us feel like we were important. We recovered our lost cell phone from a busy pool party. Even though I was tardy for the 10:30 end of breakfast deadline, staff helped me get what I wanted. When plumbing failed, we were expeditiously moved to a new room.