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"The hot tub and pool closed at 5pm. There was no hot water for showers in the morning. "

"Reception staff were able to accommodate an earlier check in time. Lovely sized room with balcony. Great sized bed and very comfortable. Shuttle service to and pick up from Aspen was just a 10min drive and excellent communication. Drivers very good and recommended places to eat and see. Our only disappointment was finding that the pool was unavailable due to maintenance from the day after I booked. When I asked why we were not informed told I should have checked their own website. My booking was made through Expedia not directly with them."

"Very clean room and bathrooms, lovely relaxing property, quick walk to downtown Aspen! "

"Staying here was an amazing, relaxing experience. The staff went above and beyond to make our stay one of the best I ever had. There are not enough stars to accurately rate this stay."

"We went during off season period when the hotel was practically empty. They gave us one of the worst rooms over the garage where you literally hear the grinding door open each time any guest arrives at all hours of the day or night and wakes you up. The refrigerator was stacked with a heavy safe on top, and then a microwave on top of that - so you can't even open the refrigerator door. Who does that? Even 3rd world countries have better amenities. The lounge has the WORST chairs that are ALL ragged and you don't even want to sit on them. The pool has tiles falling apart where I scratched my back getting into the pool. This property is a hazard and I am not even sure why its open. They say they are remodeling ... yet they make your stay miserable. It is one THE worst hotels I have ever stayed. The managers John and Kayle are not suitable front office staff. They refused to give me a printed receipt for incidentals to make sure they did not charge me even though they charged my credit card. They told me to talk to Expedia. Horrendous courtesy for guests. I would not recommend this hotel to anyone. "

"The room was clean"

"Staff was excellent as was the property"

"We stayed in the Presidential Suite and while the room was amazing, it was not super clean. Also the tub and record player did not work. "

"Heater wasn’t working "