Yucatan Peninsula Waterpark Holidays

We loved the customer service, the cleanliness of the rooms, and the breakfast. However, there are several issues that the hotel needs to address. The food at the buffet was not the best. I understand that we probably visited during the beginning of the slow season, and the kitchen staff was new. I believe they should receive proper training before handling guest orders. Another issue was with the front desk; they never had change available to give back, either in dollars or Mexican pesos, which was inconvenient. We have stayed at Solaris two times now, and honestly, this time was not the best. I would like to give five stars to the housekeeping team members and the servers in the restaurants for their excellent service.also 5 stars to Hermelina the lady that works by the pool making pizzas.. they were amazing.

This is the best place in Cancun if you’re bringing the whole family. Great food, drinks, activities and service. One of the best, if not the best, all-inclusive hotels around Cancun.

Second time there, it was nice the only thing is I wish I knew about the construction going on around the pool area

The staff was very friendly.

This was our fourth visit to the resort. We were initially hesitant to return since our previous experiences had been somewhat bland. However, this time was completely different — from the moment we arrived, we truly felt the warmth and hospitality. Samantha made our check-in seamless and even arranged for us to get our rooms earlier than expected. She was very thorough in explaining all our VIP perks. We received a pink wristband that granted us access to the three sister resorts, which was a wonderful bonus. Thank you, Samantha, for your exceptional service! Alondra made magic happen for our Sofía and arranged for a late checkout. Thank you, Alondra, for your extraordinary service! Tomas and Mauricio (Kukulcan), Eddy (Portofino), and Fabian (Akumal Buffet) went above and beyond to make Sofía's birthday extra special. We truly appreciate the kindness and attention they showed us. We also visited BPG Akumal and BPG Tulum, and each resort had its own unique charm. Our granddaughter especially enjoyed the waterpark at BPG Coba, the beach at Akumal, and the pool at Tulum. The grounds were immaculate, the beach was beautiful, the pools and rooms were spotless, and the food and drinks were fantastic. We’re already looking forward to returning!

We stayed at Ocean Riviera Paradise in the El Beso adults-only section and overall had a great experience. The resort is a good size — big enough to explore but not so large that you can’t walk everywhere. The property is very clean and well-kept, with lots of wildlife around, which gives it a nice tropical feel. Our room was cleaned daily, and the mini bar was always restocked, which we appreciated. The staff were friendly and attentive throughout our stay, and service at the bars and restaurants was excellent. It never felt overcrowded, which made it easy to relax. There were plenty of dinner options, and we rarely ate at the buffet since the à la carte restaurants were so good. Our favorite was Blue Moon, which had great food for both breakfast and dinner, and the host there was always welcoming. A big shoutout to Lisandro, our concierge, who went above and beyond. Our mini fridge wasn’t working on the first day, and he got it fixed right away, then surprised us with a bottle of champagne and desserts. He also gave us a helpful checkout tip that saved us time and money at the airport. A couple of downsides — the beach is quite rocky, and there isn’t much space to relax by the water. Also, there are people around selling excursions and activities, but they’re never pushy and leave you alone if you say no. Overall, the food, cleanliness, and staff made for a really enjoyable and relaxing stay.

This is the best place in Cancun if you’re bringing the whole family. Great food, drinks, activities and service. One of the best, if not the best, all-inclusive hotels around Cancun.

The resort exceeded our expectations for a family friendly resort. Amazing amenities, staff, and kid items. We would 100% go again!

Second time there, it was nice the only thing is I wish I knew about the construction going on around the pool area

The staff overall was what made the stay very enjoyable. Always willing to help. One server stood out, Tello, super helpful and charismatic. Also, a chef, Xavi, was so sweet and replaced a lost straw with a cute cup and note. Facilities are what need updating.

Staff always friendly, Family- friendly resort.