Key Haven Ski Holidays

Love the pool aria with all the activities. Great place to hangout.

We were really looking forward to this stay, but unfortunately it fell far below our expectations for a resort. Upon arrival, the air conditioning in our original room was completely nonfunctional. The front desk initially gave us a remote and asked us to try troubleshooting it ourselves, but when the technician arrived, he admitted it still might not work. With the room well over 95 degrees, we had to insist on being moved before we were finally given the room next door. In our new room, there was a ceiling air vent that continuously blew hot air into the room. We tried explaining the issue to the front desk multiple times, but they didn’t seem to understand what we were referring to, so it was never resolved. The condition of the property also left a lot to be desired. The chairs outside our room were broken, and the cushions were old, stained, and dirty. The hotel elevator was also unreliable, at one point it wasn’t working at all, and when it did, a piece of the door would protrude as it opened, which felt unsafe. The tranquility pool was equally disappointing. There were no towels available, the outdoor shower wasn’t working, the water dispenser for drinking water was out of service, and many of the pool chairs were broken or in poor condition. There were simply too many maintenance issues throughout the stay for us to feel comfortable or enjoy our vacation. We hope the hotel invests in much-needed repairs and upkeep because the location has potential.

Pool was great. Beautiful place.

Excelente