Canada Ski Holidays

Enjoyed the stay. 2 bedroom suite was very spacious. Great location to town and ski bus.

The hotel overall was clean however it’s in desperate need of an upgrade. I booked a loft suite and the wallpaper was peeling off the wall, the jetted tub looked gross and the room was hot even with no heat and both windows upstairs and downstairs open - it was snowing outside and cold. Staff was lovely

Enjoyed the stay. 2 bedroom suite was very spacious. Great location to town and ski bus.

On the surface, this hotel offers the appearance of a higher profile stay, but as you settle in, the deficiencies start to emerge and its far from great. To begin with, the Expedia rate I had secured, differed from the rate we ended up being charged (not a great start), and the front desk attendant was pretty condescending, but we didn't let that bother us too much. Remaining optimistic, we headed to our room. The first thing that stood out was how surprisingly dirty the floors were. They definitely had not been touched since the previous occupants. Dirt/dust and footprints on the tiled sections, and the rugs had not been vacuumed. On further inspection, the couple of large towels that were in the bathroom were folded, but when we asked for 2 more, they told us that the hotel did not have any at the moment. First time we've ever received that kind of response from a hotel(??) No further effort was made by them to fulfill this request for us over the 4 days we were there. We had to take a couple of towels from the hot tub change room. And speaking of the hot tub, it was a nice touch with its rustic, rocky finishes and colorful lighting, but the jets were only working the first day we were there. The button just stopped working out of the blue... We never did recieve an explanation when we asked what the problem was. Apart from all that, if you're a light sleeper, bring ear plugs (the room heaters are very loud). Overall, not a great value for the money. Much better options.