Isla Contoy Scuba Diving Holidays

We experienced several issues during our stay that significantly impacted our comfort and overall impression of the property. For three consecutive days, we had no air conditioning or hot water, which made it extremely difficult to rest, especially with the constant loud banging and noise throughout the hotel during both daytime and nighttime hours. While the food was satisfactory and the dining staff provided excellent service, we were disappointed by the lack of dress-code enforcement. It was uncomfortable to see some guests allowed into the dining areas wearing inappropriate attire, such as spandex or clothing that was not suitable for a resort setting. Additionally, our interactions with the front desk staff were not pleasant. They were neither friendly nor accommodating, and did not appear willing to address the concerns we raised during our stay. Overall, we were not impressed with this hotel. Having stayed at other Riu Palace locations, we expected a higher standard of service and hospitality. Unfortunately, this property did not meet those expectations, and we would not choose to return.

The location is amazing. Staff are wonderful. Room was a bit basic but clean. Food is just ok but for the beach alone it’s worth it!

It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.

Staff was very friendly. Rooms were clean.

This marks our seventh visit to Nizuc, and the experience was, as consistently, impeccable. We wish to commend Eduardo for the exceptional service he provided poolside throughout our six-day stay. Please pass my compliments to his manager. I am, however, a bit concerned over the thinning out and removal of vegetation I'm starting to see along the main path we use to walk to our hotel room. Nizuc, please keep the vegetation as thick and native as possible—it's one of the things that makes Nizuc so unique and beautiful compared to other hotels in Cancun!

This marks our seventh visit to Nizuc, and the experience was, as consistently, impeccable. We wish to commend Eduardo for the exceptional service he provided poolside throughout our six-day stay. Please pass my compliments to his manager. I am, however, a bit concerned over the thinning out and removal of vegetation I'm starting to see along the main path we use to walk to our hotel room. Nizuc, please keep the vegetation as thick and native as possible—it's one of the things that makes Nizuc so unique and beautiful compared to other hotels in Cancun!

Super luxurious, a really big resort with the best pools and food!

The service was outstanding, grounds were immaculate, the food and drinks were overflowing. This place is top tier!

The location is amazing. Staff are wonderful. Room was a bit basic but clean. Food is just ok but for the beach alone it’s worth it!

Good location. Nice beach.

We upgraded the room to ocean view. Each morning, we woke up to a spectacular Caribbean ocean view that never fails to amaze us! The room is clean and well renovated. This hotel has the best restaurants, staff are super nice and helpful! Highly recommend!

Room was spotless upon arrival and house keeping was awesome! Staff was TOP notch, will definitely be staying at RIU resorts from now on.

The room was kept spotless. From the very beginning, the staff was absolutely amazing when our luggage was collected to the pool staff. Thomas, Reyes, Entertainment staff Esteban, Ariel, Ileana, All the restaurant and bar staff were amazing. Every staffer I passed had a smile and a greeting. Everyone was more than willing to help with anything we needed. If I have another return trip it will be to Fiesta American. Thank you for everything.

Staff was very friendly. Rooms were clean.