Sunshine Coast Hinterland Romantic Holidays

There is no phone connectivity from the room to the hotel reception. For in-room dinning we had to go to the reception and order there. The entry to the doom is very dark which is not a very impressive first impression. Restaurant is good though. Food is good quality. Our room says ocean view but not ocean at all.

I had a mixed stay. The good? The staff are lovely overall. The property & gardens are beautiful. Breakfast was delicious. The bad? Unfortunately my room wasn't ready at check in time, which I usually wouldn't be upset about apart from having paid a high rater due to it being holiday season. Skeleton staff was to blame (due to the holiday season) but in my opinion if you're not able to accommodate guests don't charge them top dollar, OR limit the number of rooms on offer, OR at least call the guests in advance to let them know the time their room will be ready, given that you ask the ETA of arrival. I did receive a glass of bubbles on the house due to the inconvenience and I certainly wasn't upset with the front desk agent who was very apologetic as this is more a managerial problem. Once I did get access to my room (90 minutes later) I discovered I didn't get the room type I booked. I got an accessible room, which was one of the categories of rooms on offer at time of booking. I don't like accessible rooms so I chose the standard guest room. If the only option was accessible I would not have booked to stay here. This may be an Expedia issue rather than Spicers issue however I highly recommend calling ahead to ensure you'll get the room type you've booked.

At first glance the cottage looked amazing but the more time you spend there the more problems we noticed. No screens on any windows or doors meant we couldn't open anything to let in fresh air without also letting in the bugs. The first night we killed around 70 spiders, and ended up choking on bug spray. The shower room is a little too small as it was hard to move without hitting into something, additionally, the shower door had to be handled carefully as they almost fell out of the tracks every time you opened or closed them. The 'self serve breakfast from 4am' i felt was mis-leading too. Instead of a service being provided from 4am, there was breakfast items in the fridge for us to cook ourselves. Don't get me wrong, it was a nice touch, however i just felt mis-lead by the advertising. While it had its ups and downs the staff were lovely and any issues we had they were happy to help at any time of day. It was also nice to get away from the city noise and not too far from a lot of amazing things to do!

I had a mixed stay. The good? The staff are lovely overall. The property & gardens are beautiful. Breakfast was delicious. The bad? Unfortunately my room wasn't ready at check in time, which I usually wouldn't be upset about apart from having paid a high rater due to it being holiday season. Skeleton staff was to blame (due to the holiday season) but in my opinion if you're not able to accommodate guests don't charge them top dollar, OR limit the number of rooms on offer, OR at least call the guests in advance to let them know the time their room will be ready, given that you ask the ETA of arrival. I did receive a glass of bubbles on the house due to the inconvenience and I certainly wasn't upset with the front desk agent who was very apologetic as this is more a managerial problem. Once I did get access to my room (90 minutes later) I discovered I didn't get the room type I booked. I got an accessible room, which was one of the categories of rooms on offer at time of booking. I don't like accessible rooms so I chose the standard guest room. If the only option was accessible I would not have booked to stay here. This may be an Expedia issue rather than Spicers issue however I highly recommend calling ahead to ensure you'll get the room type you've booked.