Mexican Riviera Romantic Holidays

Our stay at Hacienda Encantada Resort in Cabo was absolutely unforgettable, and a huge part of that is thanks to the outstanding customer service provided by Alejandro C. and Luis C. From the moment we arrived, both Alejandro and Luis went above and beyond to ensure our every need was met. They were incredibly hospitable, genuinely personable, and always professional. Whether it was helping us navigate the resort, assisting with special requests, or simply checking in to make sure we were comfortable, their warmth and attention to detail made a lasting impression. It’s not often you find staff who treat guests like family while maintaining the highest level of professionalism. Alejandro and Luis truly elevated our experience and are a perfect example of the exceptional service that makes this resort stand out. We can’t wait to return, and we hope to see both of them again on our next visit. Thank you for making our Cabo trip so special!

It was great, nice people.

The location was amazing.

Beautiful location with great food

The property is very good, room space big enough, however when I check in there’s a front staff who’s name is Amor, served with bad attitude, I told her there’s a bag missing from our luggage, she say” your room is not ready you don’t need your luggage”, I know but I al looking for my luggage, she ask” do you need your luggage now?” I said no I don’t need the luggage now but I am telling you that I am missing 1 bag, she said because you don’t need your luggage now? I was so confused, so where is the missing bag? She said if you don’t need your luggage your luggage will be put in the bell room, do you want take it with you? Then why just tell me the bag is in the bell room instead keep asking me do I need my luggage.

Edgar at breakfast was amazing!

Best resort I have ever stayed at in my life