Thailand Romantic Holidays

To Whom It May Concern at Expedia, I write this letter with an urgent and heavy heart regarding a traumatic and inhumane incident that occurred during our recent stay at Cape Sienna Gourmet Hotels & Villas in Phuket, Thailand, an experience that endangered our safety, violated our basic rights, and left us emotionally distressed. On the day of our scheduled departure, my fiancé and I were detained against our will by the hotel manager over a disputed payment of $180 USD, a charge I attempted to settle using my Discover Bank Debit Card. The hotel refused the card and, to our utter shock, failed to provide any prior notice that Discover was not an accepted form of payment. As American travelers unaware of this restriction, we were not only caught off guard but offered no alternatives or understanding. Instead, we were subjected to intimidation, humiliation, and complete disregard for our wellbeing. The manager refused every single payment alternative we proposed: Zelle, CashApp, PayPal, Venmo, and more, despite our desperate efforts to resolve the situation. We even attempted to withdraw cash from an ATM, only to discover it too did not support Discover cards. Rather than assisting or de-escalating the situation, the manager escalated it drastically. We were surrounded by armed guards, multiple hotel staff members, and even our pre-scheduled airport transfer driver, all summoned to form an intimidating line as we were held in place. Our flight was scheduled to depart in less

I was told I would receive two complementary drinks and access to anything in the mini bar .... no drinks and mini bar was empty in my room. Also unfortunately the doors slam really loud on the floor I was on and could hear doors closing all night as guest came and went. Great hotel but attention to detail a little more would have been nice .

Real 5 start resort

My sister and I had a fantastic time the service was exceptional will definitely book here again.

The hotel and staff provide greatest and very welcoming service. They do getting and looking into details. They surprised us with birthday greetings room decor and also chocolates and delicious cake on next day after arrival. Overall our stay was pleasant with delicious breakfast buffet for 3 weeks. The rooms and few ammenities need upgrades, because compare to other hotels of this range it looks little bit dated. but thnx for lovely respectful service I would return to this hotel with no doubts.

I was told I would receive two complementary drinks and access to anything in the mini bar .... no drinks and mini bar was empty in my room. Also unfortunately the doors slam really loud on the floor I was on and could hear doors closing all night as guest came and went. Great hotel but attention to detail a little more would have been nice .

Real 5 start resort

My sister and I had a fantastic time the service was exceptional will definitely book here again.

This is an amazing place especially for large family. Our villa was giving Royalty!!

This has been one of the best hotels we’ve ever stayed on. The property is beautiful and has a private beach that is quiet and relaxing. The room has a direct view to the ocean and is spacious and nice. The pool is wonderful and so is the service, all of the restaurants in the hotel are fantastic and have a great variety of food, the staff is generous and nice. Also, the spa has very different therapies that I have never seen in my life, i opted for an Indian head massage and it was wonderful. The fitness center is very complete and they even offer personal training and yoga, TRX, and Pilates lessons. Me and my husband never want to leave!!!

To Whom It May Concern at Expedia, I write this letter with an urgent and heavy heart regarding a traumatic and inhumane incident that occurred during our recent stay at Cape Sienna Gourmet Hotels & Villas in Phuket, Thailand, an experience that endangered our safety, violated our basic rights, and left us emotionally distressed. On the day of our scheduled departure, my fiancé and I were detained against our will by the hotel manager over a disputed payment of $180 USD, a charge I attempted to settle using my Discover Bank Debit Card. The hotel refused the card and, to our utter shock, failed to provide any prior notice that Discover was not an accepted form of payment. As American travelers unaware of this restriction, we were not only caught off guard but offered no alternatives or understanding. Instead, we were subjected to intimidation, humiliation, and complete disregard for our wellbeing. The manager refused every single payment alternative we proposed: Zelle, CashApp, PayPal, Venmo, and more, despite our desperate efforts to resolve the situation. We even attempted to withdraw cash from an ATM, only to discover it too did not support Discover cards. Rather than assisting or de-escalating the situation, the manager escalated it drastically. We were surrounded by armed guards, multiple hotel staff members, and even our pre-scheduled airport transfer driver, all summoned to form an intimidating line as we were held in place. Our flight was scheduled to depart in less