Tancah Mountain Holidays

We have stayed at Rayal Haciendas several times. We always stay the week prior to the resort closure for 1 week for maintenance. This year their breakfast, lunch and dinner offerings were very slim due to a restaurant buffet closure being replaced with a very LIMITED buffet. Since we have been in the past and we know what to expect- this was very disappointing. We ended up with reservations every night and ate the same thing every night for dinner- the point of having multiple restaurants is to have variety. Additionally, their closed restaurants often features dinner shows that weren't available as well. Finally on Friday- they had begun draining the pool early. Pretty annoying that we missed out on multiple things so they can get an early start- next time just close the whole resort for 2 weeks- instead of limiting the experience for paying guests. Usually, we are very satisfied with this resort- otherwise we wouldn't have returned 4x. On a positive note- the staff are very kind, thoughtful, and helpful- always wanting to provide the best service to the guests. They are our favorite part, they always remember us and what we like. We appreciate them especially :)

This was my first solo trip and this hotel made me feel safe, at ease, and relaxed. It's absolutely beautiful and peaceful. Not the loud noise that you hear in Cancun which i understand but it was the perfect getaway from the city life. Beautiful views, sunsets and sunrises... activities by the pool and the excursions are amazing. I was treated like a VIP guest and it was just little old me... highly recommend it

We stayed in the tower suite. Everything was great. The staff was very attentive and the room service was great. I enjoyed the property and also the atmosphere. The day parties were fun and there was always something to do. My only issue is the pool being closed so early. Open the pool at night. Allow people to party into the evening around and in the pool. That would make the experience much more enjoyable for a lot of people.

This was an amazing property. We are so glad we booked here based on other’s reviews. The customer service was top notch, the best found in our travels. The food was great with many different options. For all inclusive food the choices were diverse. We highly recommend the fine dining experience at MB. We went twice during our stay. Again, we highly recommend.

For what they charge, I think they are 4 stars, with good security.

This was my first solo trip and this hotel made me feel safe, at ease, and relaxed. It's absolutely beautiful and peaceful. Not the loud noise that you hear in Cancun which i understand but it was the perfect getaway from the city life. Beautiful views, sunsets and sunrises... activities by the pool and the excursions are amazing. I was treated like a VIP guest and it was just little old me... highly recommend it

This was an amazing property. We are so glad we booked here based on other’s reviews. The customer service was top notch, the best found in our travels. The food was great with many different options. For all inclusive food the choices were diverse. We highly recommend the fine dining experience at MB. We went twice during our stay. Again, we highly recommend.

It was amazing experience for three nights stay. Very close to ferry to Isla Mujeres and Chedraui Supermar to shop grocery and souvenirs. In addition, property' staff were very nice and kind for all. Two things needs to improve for this hotel: 1. Room cleaning 2. It is older property than Hyatt viva which is located on right next to Grand fiesta. so it feels very old which is not modern. Also, the beach is not big enough so spent most of time in the pool. overall, I was very satisfied during your stay. Thanks the team