Tokyo Prefecture Kid friendly Holidays

The rooms were a good size. The reception and concierge were very polite and helpful. It was a pleasure to pass through reception, everyone was happy and professional. A great place to stay with easy access to trains, shopping and food.

Room cleaner is quite flexible with time and does her great work every day. But a few at the reception desk are not fully trained. For example, she couldn’t find how many points I had when checking out.

Great location in Shinjuku

Staffs are helpful. Services are excellent and bed sheets are cotton white which made us felt very comfortable

We didn’t get the free breakfast

Best hotel I've ever stayed.

Staffs are helpful. Services are excellent and bed sheets are cotton white which made us felt very comfortable

Great location in Shinjuku

Really good stay at this hotel. Very easy to get to in Tokyo, and very large. Nice main area as well. We had a three person room which was large enough to accommodate three people easily. The wardrobe could have been larger - perhaps a second one somewhere? Additionally, the bed closest to the window didn't have any charging/wall plugs which is an oversight. Bathroom was well stocked and clean, although a definite smell of urine. I liked the addition of the TV speaker being able to be turned on while in the bathroom. Cleaning staff were superb - massive thanks to them. Especially for finding my missing AirPod! All in all, a really good hotel and one that I was sad to leave.