Shasta Cascade Kid friendly Holidays

My overall experience was mixed. While there were some positive aspects to my stay, there were several areas that I believe could be improved to create a more comfortable and welcoming experience for guests. At times, I found some front desk interactions to be less welcoming than expected, with staff occasionally coming across as irritated or dismissive. My room key/card also stopped working almost daily, which became frustrating and required repeated trips to the front desk. Another inconvenience was the lack of a microwave on the property. Having one available would have been helpful for guests who wanted to bring food back to their rooms and warm it up later. Privacy and discretion were also concerns. I had to repeatedly remind staff not to say my room number aloud. I also observed conversations regarding guests’ personal situations that did not always feel as discreet as I would expect in a hospitality setting. This made me uncomfortable. I believe additional hospitality and customer-service training could be beneficial, particularly around professionalism, communication, discretion, and creating a welcoming environment. It may also be helpful to have guest-facing staff who are personable, patient, and comfortable assisting guests without becoming easily irritated or dismissive. I’m sharing this feedback constructively because I believe these improvements could make a meaningful difference in the overall guest experience.

Great hotel if you’re visiting Disneyland parks. It was about a 5 minute walk. Staff was friendly and helpful. They even let us check in early. The only thing is that the walls are paper thin and you can hear your neighbors. If you want a quiet hotel, this may not be a good option for you. But everything else was great.

The front desk is very helpful even when there was a long line waiting to be attended (maybe it should add a new hire?). Breakfast is a top notch quality with reasonable varieties served by very well trained staff. The pools are in good conditions. Will stay there again next time.

Great hotel if you’re visiting Disneyland parks. It was about a 5 minute walk. Staff was friendly and helpful. They even let us check in early. The only thing is that the walls are paper thin and you can hear your neighbors. If you want a quiet hotel, this may not be a good option for you. But everything else was great.