Pacific States Beach Holidays

Mixed Experience – Beautiful Location, But Disappointing Service and rooms The hotel’s location is undeniably stunning. The beach is just steps away and impeccably clean, and the surrounding scenery is absolutely gorgeous—perfect for relaxing or snapping a few memorable photos. The pools were kept at a very pleasant temperature, making them ideal for both daytime lounging and evening dips. One of the highlights was the live music every evening from 6 to 9 PM. It added a lovely atmosphere to our stay, and the performer on Monday nights was especially talented. Unfortunately, the experience inside the hotel didn’t match the beauty outside. We had booked an ocean view room, but were given only a partial view. When we raised the issue, we were told that “full ocean view” actually meant “ocean front,” and that we could switch rooms for an additional $100 plus fee—which felt misleading and unfair. The staff were generally unwelcoming and unresponsive. Our room was not clean upon arrival—there were items left on the floor, stains on the counter, and an overall lack of attention to detail. We requested cleaning service, but no one ever showed up. Despite clear signage prohibiting smoking, guests were openly smoking cigarettes and e-cigarettes by the pool, which made the environment less enjoyable. The hotel itself felt quite dated. Carpets smell and are stained. The bathroom and shower lacked basic amenities like towel hooks or hangers, lighting was not enough. Sheets wear thorn.

Love coming to this hotel. This my second time coming here and as always, we enjoy our stay.

The hotel was very nice, clean, well-maintained. We did not realize we would need to rent beach chairs from a separate entity and that that was not included in the cost of the hotel.

I enjoyed the location and the proximity to all the shops and transportation options and of course steps away from the beach

The property's condition was acceptable. Exeptional view from the balcony. However, the daily presence of smoking from neighboring units, despite the non-smoking policy, was a significant inconvenience. Furthermore, the concierge demonstrated a lack of expertise regarding the arranged tours, and we subsequently discovered instances of overcharging, resulting in a failure to deliver the promised services. Overall, the customer service experience was unsatisfactory.

The room was showing a little wear one of the afternoons we were subjected to a rave party around the pool area it started at 2pm we were no longer felt comfortable it didn't end until 11pm even on the 29th floor the noise was unbelievable

Property is beautiful/ so much to do juts there / Staff lovely and amenities are amazing Very hard to leave - we love it there! Only bummer is that I could have booked directly - and Expedia didn’t disclose all fees required to pay from the property

Love coming to this hotel. This my second time coming here and as always, we enjoy our stay.

I enjoyed the location and the proximity to all the shops and transportation options and of course steps away from the beach

The hotel was very nice, clean, well-maintained. We did not realize we would need to rent beach chairs from a separate entity and that that was not included in the cost of the hotel.

Mixed Experience – Beautiful Location, But Disappointing Service and rooms The hotel’s location is undeniably stunning. The beach is just steps away and impeccably clean, and the surrounding scenery is absolutely gorgeous—perfect for relaxing or snapping a few memorable photos. The pools were kept at a very pleasant temperature, making them ideal for both daytime lounging and evening dips. One of the highlights was the live music every evening from 6 to 9 PM. It added a lovely atmosphere to our stay, and the performer on Monday nights was especially talented. Unfortunately, the experience inside the hotel didn’t match the beauty outside. We had booked an ocean view room, but were given only a partial view. When we raised the issue, we were told that “full ocean view” actually meant “ocean front,” and that we could switch rooms for an additional $100 plus fee—which felt misleading and unfair. The staff were generally unwelcoming and unresponsive. Our room was not clean upon arrival—there were items left on the floor, stains on the counter, and an overall lack of attention to detail. We requested cleaning service, but no one ever showed up. Despite clear signage prohibiting smoking, guests were openly smoking cigarettes and e-cigarettes by the pool, which made the environment less enjoyable. The hotel itself felt quite dated. Carpets smell and are stained. The bathroom and shower lacked basic amenities like towel hooks or hangers, lighting was not enough. Sheets wear thorn.

We have stayed here the last two, and they always come through. Close to the beach, food, and diving.

Very nice hotel in a perfect location. The staff very super friendly. Zero complaints!