Yucatan Peninsula Beach Holidays

The hotel was excellent, rooms are spacious and well maintained. The breakfast buffet was excellent, large variety of meals.

Room was fairly clean, the toilet could have used a deep cleaning. The staff were all AMAZING! Very courteous and helpful. The pools were all great, the ocean was amazing! Kid friendly, good atmosphere! The food was a let down. We did enjoy the t bone at LaVista, and the salad bar. I wish there were more variety at the buffet. Or switch food up for breakfast buffet. The entertainment was okay. We played Bingo, did a dance lesson, volleyball, laraoke, and it was all very enjoyable! We would recommend this resort, and we will return in the future, next time with the kids!

Super nice wonderful hotel very lovely people.

Very clean hotel, Nice staff, great variety of food, had access to all three of the family hotels. If your looking for a peaceful weekend this is the hotel no loud noises and no kids. Definitely recommend the oceanfront view with the private plunge pool made my stay even more amazing.

Great property. Buffet restaurant was always clean and filled with great choices for every meal. The other restaurants do not require reservations, but the later you go, the longer you will wait. Servers at the beach and poolside were super attentive and awesome!

The spa was beautiful and relaxing. Pools were nice. We spent most of our time in preferred pool. The staff in hotel are all wonderful. Our butler, Andre was great. Pool concierges, Irving and Abraham were awesome in helping with pool chairs. The preferred sky bar was also amazing. And the staff was very attentive. One hiccup upon check in. We booked a preferred club oceanfront king with terrace. Were requested a higher floor. We were told we were on first floor. When we were taken to our room we were very disappointed with location and view. We do a lot of research and the room was not at all what was shown on website. The issue was corrected. Our amazing butler, Andre was able to offer a room in the preferred tower which had an awesome view and was a much nicer room.

Room Cleanliness 8/10 Lobby Cleanliness 9/10 (Probably the most upkept part of the hotel) Pool Loungers 4/10. Pool 7/10 - the pools were big, but the tile felt slimey. Got the ickies towards the end. Beach view was really nice. Drinks were 9/10. Buffet 5/10 - Food tasted a day old and bread was stale. The fruit was fresh but everything else was mid. The tables and chairs were super dirty and stained, i mean at least get new covers. The restaurants in the hotel were super mid and furniture looked dated. Spa was a 2/10. Smelled soooo gross in the womens lockers, like urine & mold - the smell of musty towels and sewage. Usually when you walk into a spa it smells like Eucalyptus or Lavender in the lobby. Not the case here. They take you through a water journey which is Sauna- if you do a couples massage be aware if someone has the same slot as you they will join you. Massage was whatever - paif extra $80 for hot stones and was underwhlemed. The table where they give you a massage wasnt covered and i just didnt trust the cleanliness at all. The water in the hot tub and tile was also slimey. I asked for my money back of course they said no. Disappointed for sure. But overall we made the best of it. Not the worst, but definitely not 4-5 or 5 star hotel. Definitelu Mid and in DESPERATE need of updates.