Polynesia Adults Only Holidays

Excellent location, clean room, comfortable bed

We had a fantastic stay at the Riu Plaza New York Times Square with our 2 daughters, age 15 and 11. The staff were very friendly at check-in and check-out, and they seemed to really enjoy their jobs. The workers who helped store our luggage were friendly, helpful, and

Everything was great and we love the stay

Room and general cleanliness of the entire hotel was great. Staff really are lovely . Great location, rooms are perfect. Breakfast was fantastic and a really great start to the day .

The room and hotel cleanliness, comfortable beds, friendly staff and convenient location

Friendly helpful staff. Good buffet breakfast. Great location.

Everything was great and we love the stay

Beautiful location and all staff were extremely friendly and helpful. Small details were attended to as well. Would definitely come back here.

Great hotel. Only complaint is they add a mandatory gratuity to a “complementary” buffet style breakfast with no one attending the table and everything is self service. I don’t mind tipping, but when you have mandated tipping, you do not encourage good customer service, because they are guaranteed a gratuity and they do not have reason to do more than is required by their employer. I still believe gratuities (tips) are for services rendered, not for tips expected. That being said I did not have a negative experience other than the waiter asked if I had been there before and when I said yes, he just said “well then you know what to do” and walked away. Funny thing is when we checked in, the guy at the counter told us there was a 5 dollar charge for breakfast , then said next week they are not charging that fee because it upsets people staying there. I then I asked, then why are still charging the gratuity and he didn’t say. Normally I would have tipped more than $4.99, but since they didn’t nothing except pick up my plates after I left, I didn’t see a reason to have left anything. I understand the prices are going up everywhere but don’t advertise a Free Breakfast when you charge 4.99. It is not a free breakfast. The description at booking should state “fees apply.” Other than that small complaint, The hotel is nice, food was good and the view is great.

Great stay good staff . Only thing I didn’t like was the shower . They could be better as far as water pressure

Room was spotless, ambiance of hotel did not disappoint

The room was amazing super clean and cozy, great experience would definitely recommend this place to anyone looking to stay at a safe and comfortable place you won’t be disappointed. Great value for your money most definitely.

Very nice. Huge and Clean

Great stay good staff . Only thing I didn’t like was the shower . They could be better as far as water pressure