Suite, 1 Bedroom | Private kitchen
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Reviews of Swiss Star Zurich Airport

3 out of 5
Swiss Star Zurich Airport
Obstgartenstrasse 24, Kloten

Reviews

7.0

Good

Rating 10 - Excellent. 105 out of 560 reviews" "
Rating 8 - Good. 201 out of 560 reviews" "
Rating 6 - Okay. 130 out of 560 reviews" "
Rating 4 - Poor. 62 out of 560 reviews" "
Rating 2 - Terrible. 62 out of 560 reviews" "

7.8/10

Cleanliness

6.2/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Robert

Travelled with partner
Disliked: Staff & service, amenities
No on-site parking, directions to access terminal not entirely clear.
Stayed 1 night in May 2024

10/10 Excellent

Eli Eliyahu

Liked: Cleanliness, property conditions & facilities
For the price it was satidfactory
Stayed 1 night in May 2024

8/10 Good

Tara

Liked: Staff & service
Close to the airport and in a quiet area. Residents in neighbouring apartments were smoking which you could smell was kinda gross. But overall decent if you just need a place to stay before heading to the airport. Getting in was a bit confusing as the instructions mentioned a key but there are no keys.
Stayed 1 night in May 2024

2/10 Terrible

Kamar, Salt Lake City

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Incomplete building entry instructions: "Enter the 5-digit code in the terminal at the entrance of building #24 to receive your access code and apartment number." (1) First you have to click on the link on their confirmation email, enter your data, and obtain a 5-digit Key Code. (2) At the building entrance, you enter your last name and Key Code on the a large touch-screen wall terminal, and obtain a 6-digit Access Code and your assigned Room Number. (3) The Access Code must be entered on a small black box quite sperate from the wall terminal to open the main door of the building. (4) The Access Code must also be entered on a small device outside your room to open the door (5) There is a plastic “entry key” in the room that is of no use.
Stayed 1 night in May 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was perfect for purpose of a night’s sleep between connecting flights.
Stayed 1 night in Apr 2024

10/10 Excellent

Edward

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Sydney

Liked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

Konstantinos

Business traveller, Travelled with partner
I like the area and the size of the apartment however in the pictures that you peovide shows coffee and it was not included so it provides false information
Stayed 1 night in Mar 2024

2/10 Terrible

Carlos Raul, San Jose

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The code for the entrance and/or the code machine at obstgasse 26 did not work......
Stayed 1 night in Feb 2024

2/10 Terrible

Rachel

Stayed 1 night in Feb 2024

8/10 Good

Issaka

Stayed 2 nights in Jan 2024

6/10 Okay

Robert

Business traveller
Disliked: Staff & service
Very basic room for 1 night. So ok. People outside the doors drinking and smoking, quite intimidating. Self check in. Price ok
Stayed 1 night in Jan 2024

10/10 Excellent

younes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Mirza

Business traveller
Disliked: Staff & service, property conditions & facilities
Don’t stay there - no concierge, no on-site manager, no instructions on wifi - the most basic of hotels I have ever come across ever. Not up to a one star by North American standards - the only reason I took it was closeness to the airport
Stayed 1 night in Jan 2024

2/10 Terrible

Andrew

Stayed 1 night in Jan 2024

6/10 Okay

Amena

Stayed 2 nights in Jan 2024

6/10 Okay

Francis

Liked: Cleanliness
You get exactly what you pay for with this hotel rental. There are no frills. You need to read the welcome emails carefully and confirm before you come. When you get to the building make sure you use the touchpad in your native language. If you do that, all the instructions after that are simple, straightforward and very easy to follow. If you don’t do that, like I did and get the instructions in a different language, check-in becomes more difficult. Room is clean and simple. My only complaint about the facilities is that it’s probably time to do a little maintenance on the shower handle that doesn’t stay up as a shower and you have to use it as wand. Other than that it was fantastic.
Stayed 1 night in Jan 2024

4/10 Poor

Andrew

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Nereida

Stayed 1 night in Jan 2024

10/10 Excellent

Faten

Stayed 1 night in Nov 2023

10/10 Excellent

Jorge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in Oct 2023

6/10 Okay

Daniel

Travelled with family, Travelled with partner
Disliked: Amenities
Room was not ready when I arrived to check in.
Stayed 1 night in Sep 2023

10/10 Excellent

camie

Liked: Cleanliness, property conditions & facilities, room comfort
The room was spotless, and the bed was very comfortable. Very convenient location if you enjoy walking, which I do. Can't address service, because you never see anyone.
Stayed 4 nights in Sep 2023

6/10 Okay

Arlene

Affordable
It is good if you have a tight budget because you can make your own food since eating out is very expensive. However, we were not able to use the television because there is no battery on the remote.
Stayed 5 nights in Aug 2023

2/10 Terrible

Romina

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The check-in machine is outside the building, and sometimes it doesn’t work, so it’s impossible to get in unless someone opens from the inside. I tried to call the service number, but they never answered.
Stayed 1 night in Aug 2023

8/10 Good

Farhan

Stayed 1 night in Aug 2023

2/10 Terrible

Mark, San Juan Capistrano

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There was zero moving air. No air conditioning, no fan system, no ceiling fan or even a floor fan. Window did open but zero breeze. I could not stay the night. I was sweating even after a cold shower so I booked another hotel and left.
Stayed 1 night in Aug 2023

6/10 Okay

Euan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Jasmina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This is a bare bones hotel room, which is fine if this is what you need. There is no reception area and you check in on a kiosk. There aren’t even drinking cups or glasses provided for water-like I said, basic and just the essentials. Check in was easy on the kiosk and the space was clean and accommodating. I didn’t realize the room didn’t have AC but thankfully in Zurich it doesn’t get hot in July. We opened the window and cooled the room off with no problem. The hotel is very close to the bus and we used it to get around the city and to the airport. Overall good place to rest your head for the night.
Stayed 1 night in Jul 2023

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s excellent
Stayed 1 night in Jul 2023

6/10 Okay

Daniel

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
No air conditioning or fan in the room and very little air flow so it was extremely hot and stuffy. We could not sleep at all. Given the price this was very disappointing.
Stayed 1 night in Jul 2023

10/10 Excellent

Olga

Travelled with partner
The property is clean has everything you need for 1 night stay no complains
Stayed 1 night in Jul 2023

6/10 Okay

Allison

Stayed 1 night in Jul 2023

6/10 Okay

Jennifer

Stayed 1 night in Jul 2023

10/10 Excellent

Kateryna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend! Please send info email to guests
Excellent location, literally 10 minutes walk from Parking6 of ZRH. Very clean. Would appreciate though if guests could receive an extra email with further instructions: - the building has several entrances, but only one has a Check-in machine - please give instructions where is THAT needed entrance. - please add more details how to use the receipt printed by a check-in machine - not only us, but other guests were confused too. So people trying to catch other people to get help. Would be great if you can cover this. - give instruction on where to find Wi-Fi password. It is printed on the back of the room door. But this is rather surprising, it's normally only fire emergency info. So a simple extra email could have fixed all these hesitations. Thank you!
Stayed 1 night in Jun 2023

10/10 Excellent

Cicero

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Priyanka

Stayed 1 night in May 2023

10/10 Excellent

kajal

Stayed 1 night in Apr 2023

8/10 Good

Johann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Michael, Benicia

Liked: Cleanliness
Disliked: Staff & service
Very close to airport. Check-in ok, not seamless. Building hallways had a cooking smell. Grocery nearby. Ok for one night, early am flight. Low water pressure. Very narrow twin beds.
Stayed 1 night in Mar 2023

8/10 Good

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Good, I definitely come Back next time.
It was a nice one night stay. It wasn't bad actually except I got confused with code to check in, good thing 2 tenants help me and assist me to get through and get the code. They don't have a reception actually its just a email code that works but the room was nice and very clean its kinda hot in the room so I open my sliding door but everything was Ok. And its walkable to the airport like it took me for just 15 minutes walk. I will definitely come back next time for my trip to Zurich.
Stayed 1 night in Feb 2023

6/10 Okay

Eduardo

Liked: Cleanliness
I requested for a Queen bed ( because I move a lot while sleeping ) on the top floor ( Which I do EVERY TIME I check-in & which was always granted but unfortunately was given a room on the 2nd floor with 2 single beds.
Stayed 1 night in Jan 2023

6/10 Okay

Angela

Travelled with family
Disliked: Staff & service
There was no personal contact. You had to figure it out on your w

6/10 Okay

gurjeet

Travelled with family
Disliked: Staff & service
No customer service at location left was not work have to used stairs to up five floors
Stayed 1 night in Nov 2022

2/10 Terrible

Christopher, Sewickley

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Totally unacceptable experience. We were locked out of our our own room immediately after check in. Had to leave and find another Hotel after only an hour due to ZERO staff on the premises
Stayed 1 night in Sep 2022

4/10 Poor

Jean-François

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed. The entire building has an odour of Asian restaurant. I like Asian food, but do not like when the smell is ever present everywhere. There is also a constant smell of cigarette smoke, both of these seem to come from the part of the building with more permanent tenants. There was also a sewage smell coming out of the shower. Extremely basic apartment style hotel. The most frustrating part for me was getting waken up at 1:00am by teenagers having a party in a nearby room and the corridor just outside my room. Called the number provided for urgent matters several times but nobody was answering and I would get disconnected every time. The small difference in price with other traditional airport hotels nearby is not worth it. Spend an extra 10-15 euros and avoid the frustration.
Stayed 1 night in Oct 2022

2/10 Terrible

bonnie

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Chadi

Liked: Cleanliness, property conditions & facilities
It’s very nice rooms and quite and comfortable
Stayed 1 night in Aug 2022

8/10 Good

Awilda

Travelled with family
Liked: Cleanliness
No air condition, problem with the TV
Stayed 1 night in Aug 2022

10/10 Excellent

OWUSU-DARKO

Liked: Cleanliness, room comfort
Amazing. Cool and well organized
Stayed 1 night in Jun 2022