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"The hotel is so old and smelly, I would rate it as a 1 star. Not even offering body lotion. We paid over $850 a night. It’s total ripoff!"

"服務人員態度親切，房間清潔很乾淨，早餐菜色樣式不多，少了有選擇性，停車方面好停車。"

"Really lovely spacious hotel with great staff and a convenient location. You can also sit around the large restaurant area when it's closed and use their tables to eat."

"Love this hotel! Relatively clean, and the staff are amazing. They also gave us the number for a private driver when we needed to return from Alishan National Park. We stayed in both the Superior Quadruple Room and Superior Double Room across 3 nights, and they were both lovely. The Double room felt like it was a bit newer/cleaner, with plush tatami, while the Quadruple room was amazing but felt a bit worn out with one of the Japanese seating pillows having a really faint smell of urine? Their curtains are quite old with little holes throughout. They provide tea sets in the rooms, and give 7-Eleven vouchers (located upstairs above the hotel reception) for each night you're staying. We tried their hotel dinner set one night and it was also really good. As for noise, you can hear neighbouring rooms very easily but the main reception area with heaps of visitors can't be heard."

"Good"

"nice and clean hotel located close to night market and the train station is close by. "

"The rooms were large and comfortable with desk and lounge type seating. The bathroom was large but the space around the sink was quite tight. My main issue was how hard the mattress is. I would have slept much better if the mattress was softer or if the hotel offered a topper to soften the mattress for those that need it. "

"The O’Gallery is conveniently located in the Old Quarter. This is a 4-5 star hotel w/o question. Service and our room were impeccable. Food outstanding. Everyone went out of their way to insure that our every need was met. We would definitely rebook in the future. "

"Had an excellent stay back in November 2025; surrounding landscape was absolutely beautiful, with tea plantations and mountains as far as the eye can see. Hotel staff were friendly and helpful, and the room was spacious and clean. "