Zhongyuan District Hotels, Zhengzhou

"My stay at JW Marriott Hotel Zhengzhou was mixed. There were some genuinely positive aspects, especially the front desk staff and housekeeping team, but there were also several disappointing experiences that affected my overall impression. The first negative impression happened on our arrival day. We had two very large pieces of luggage, and the first thing I remember is that the doorman saw us and seemed to run back into the building instead of helping us. At first, I thought maybe they were not actually hotel staff. But after staying for multiple days, it seemed clear that they were hotel workers. I am still not sure why they reacted that way. Maybe it was because our luggage was oversized, or because we arrived in a dirty cargo vehicle instead of a luxury sedan. A similar situation happened again on another day. My friend and I were in Zhengzhou for some cycling activities, and one day we rode more than 100 km. After such a long ride, we were extremely exhausted. Because it was difficult to find a vehicle that could fit two bicycles, we had to call another cargo van to bring us back to the hotel. When we arrived at the hotel entrance, the doorman approached the driver and tried to direct us to the basement for unloading. It did not feel welcoming at all. Since it was already nighttime and we were completely worn out, we really just wanted to get out of the vehicle at the front door and return to our room. The hotel’s location was also not ideal for the kind of trip we w"

"The front desk staff are consistently helpful and welcoming. Unfortunately, the service at the gym and breakfast area falls short. Staff at the breakfast café entrance, in particular, can be quite rude and tend to treat guests with unnecessary suspicion, which creates an uncomfortable experience. Additionally, the gym attendant repeatedly reminds guests not to take towels away, even when it’s necessary, for example, when stepping out briefly to the restroom while still sweating."

"Outdated looking but still clean and manageable. "

"Everything was fine. Nothing to complain on."

"Good location, clean and large room, friendly staffs. Breakfast has a lot of choices and delicious. Overall, I would like to stay again in future."

"Highly recommended for visiting stay . "

"rooms are too hot with no ability to cool them down, staff have no idea whats going on and very limited "

"Good room, good staff, good facilities."

"the aircon is hot, 24degree and cannot adjust bec they say the entire floor are doesnt like to turn their temperature to lower end up i cant sleep and decided to checkout the next day, suppose i will stay for 5nights "