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Reviews of Lanes Hotel

4 out of 5
Lanes Hotel
High Street, West Coker, Yeovil, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 57 out of 95 reviews" "
Rating 8 - Good. 21 out of 95 reviews" "
Rating 6 - Okay. 9 out of 95 reviews" "
Rating 4 - Poor. 6 out of 95 reviews" "
Rating 2 - Terrible. 2 out of 95 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Jodie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what was sold to me
The hotel itself was lovely, but we booked it as a spa break and when we go there the spa has closed! It says nothing about this on hotels.com website and I was so disappointed. It’s in the middle of nowhere and without the spa, there was nothing to do and it was a waste of our time and money. Completely not what we had booked. I feel really robbed as we paid £315 for the room and completely dissatisfied.
Stayed 1 night in Aug 2023

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a find!
We booked the one bedroom apartment which was very spacious and comfortable. Having the hotel facilities like the bar, restaurant and breakfast on hand, you still have the option of a fully functional kitchen, lounge to relax and watch TV (World Cup Rugby in our case) and a private terrace to sit out on. Perfect base to explore the surrounding area. Amazing staff!
Stayed 2 nights in Sep 2023

2/10 Terrible

Radu

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Shaun on 7 Aug 2023
Thank you, your review is much appreciated.

4/10 Poor

Margaret

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel highly recommended
Booked a dinner, bed and breakfast deal as an anniversary treat and we weren’t disappointed! Lovely room overlooking the gardens, spotlessly clean. Fantastic small touches like a stocked mini fridge, peanuts and great tea tray with a wide range of hot drinks. All complimentary. Super soft bath robes an added bonus. Food was outstanding. The staff could not do enough for you, Shaun the manager very knowledgeable, friendly and helpful as were the rest of the staff. Had a lovely relaxing break, would definitely stay again
Stayed 1 night in May 2023
Response from Shaun on 31 May 2023
Thank you so much for taking the time to write this review, I know it means a lot to the team to read such positive feedback. I'm so glad that you enjoyed your break with us and I hope to welcome you back again soon.

6/10 Okay

Clare

Stayed 1 night in Apr 2022

10/10 Excellent

Juliet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Shaun on 2 Apr 2022
Thank you so much for the rating. Really glad you enjoyed your stay. Regards Shaun

8/10 Good

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place would recommend
Stayed 2 nights in Jan 2022
Response from Shaun on 31 Jan 2022
Thank you for your kind review. We hope to see you again!

10/10 Excellent

Jezz

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay! Always really clean and amazing to stop at
Stayed 3 nights in Jan 2022
Response from Shaun on 8 Jan 2022
Thank you so much! It is appreciated to get such positive feedback

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well appointed and comfortable rooms in renovated hotel, with ample parking and lovely surrounds. Ideal location if you are visiting Yeovil or surrounding area. Wonderful cooked breakfast using local produce.
Stayed 1 night in Dec 2021
Response from Shaun on 23 Dec 2021
Great to see you recently. So glad that you were happy with your stay. Do come and see us in 2022

4/10 Poor

Stephen

Stayed 1 night in Dec 2021

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Shaun on 11 Dec 2021
Thank you for posting a rating, it is really appreciated and I'm glad to see that you enjoyed the stay.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Shaun on 8 Dec 2021
Thank you for scoring us so high. Hopefully, we will see you again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff, big clean and comfy room, great powerful shower and nice breakfast.
Stayed 1 night in Nov 2021
Response from Shaun on 8 Dec 2021
Thanks for the post. It really is appreciated.

6/10 Okay

A

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
SPA Closed
Dissappointed to book under the belief that spa was open for use only to find out on arrival it remains closed. This should be made clear on website
Stayed 2 nights in Nov 2021
Response from Shaun on 9 Nov 2021
I am sorry that you were disappointed. We never want a guest to leave dissatisfied. We have tried to be as transparent as possible regarding the spa closure and it is clearly stated on the landing page of our website. The engineers are due to fix the fault this week and we hope to reopen this facility by the weekend. Once again, I am sorry that you were disappointed. Let me know if you are booking again and I'll see what I can do for you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night
Really nice room with a good view of the garden. Big bathroom. Complimentary mini bar. Great service from the staff. Its a shame jacuzzi area was closed. Breakfast was ok.
Stayed 1 night in Oct 2021
Response from Shaun on 9 Nov 2021
Thank you for your review.

10/10 Excellent

Natalie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel, very friendly staff.
Stayed 1 night in May 2021
Response from Shaun on 1 Oct 2021
Thank you for your review, it's great to know that you have enjoyed your stay. Regards Shaun

10/10 Excellent

Pavitar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable stay.
Stayed 1 night in Sep 2021
Response from Shaun on 27 Sept 2021
Thanks for your review.

2/10 Terrible

Kim

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2021

10/10 Excellent

Mark leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Shaun on 16 Sept 2021
Thanks for this. Hopefully see you again soon.

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old Rectory, so has loads of character, combined with a fabulous glass sided restaurant. Beautiful grounds with 3 resident goats
Stayed 1 night in Sep 2021
Response from Shaun on 13 Sept 2021
Thanks for the review.

8/10 Good

Damian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Shaun on 27 Sept 2021
Thank you

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Stayed in fabulous penthouse. Lovely grounds and glass restaurant
Stayed 1 night in Sep 2021
Response from Shaun on 8 Sept 2021
Thank you so much for your kind review, we'll hopefully see you agin soon. Regards Shaun

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The picture belies the very modern interior
Charming Staff, very helpful, good breakfast, spacious room, very good restaurant for dinner. The only issue I had was the height of the side of the bath, requiring more that a little caution to access the shower
Stayed 4 nights in Aug 2021
Response from Shaun on 1 Sept 2021
Thanks for your kind words, we are pleased you enjoyed your stay. Regards Shaun

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Shaun on 27 Sept 2021
Thank you

8/10 Good

J A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Shaun on 27 Sept 2021
Thank you

6/10 Okay

Ameeta

Travelled with family
I would suggest they close the restaurant for others if they are catering to large groups instead of small groups being made to feel like a problem or having to accommodate the larger group. We had to order quickly, wait and rush our starter to accommodate a large group.
Stayed 1 night in Jul 2021
Response from Shaun on 30 Jul 2021
I am sorry if you felt rushed, this was not our intention. We simply like to advise guests when a large part of 36 are dining that it is better to sit down before or much later so that we can offer the best service possible. The worst case scenario is when a table for 2 sit down at the same time and we always to try to manage bookings to avoid this. If we were to close the restaurant to other guests, then as sure as eggs are eggs, we would get complaints as well. I hope you appreciate, we try to do the best for all our valued guests.

10/10 Excellent

Isabella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Shaun on 26 Jul 2021
Thank you so much, it is appreciated. Regards Shaun

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! An advert of how a hotel should be run The rooms are modern, comfortable and spotlessly clean The staff are even better, very helpful and nice to chat to If you get chance try the food too, the chef is superb!!
Stayed 3 nights in Jun 2021
Response from Shaun on 1 Sept 2021
Thanks for the review, it is pleasing to get such positive feedback.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent !
Truly Wonderfull, we will use the hotel again ! strongly recommend
Stayed 2 nights in Jul 2021
Response from Shaun on 1 Sept 2021
Thank you so much. We hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Lovely hotel, not quite reaching expectations
A lovely hotel with beautiful garden, but perhaps not quite meeting its 'luxury' tag. The room was large and quirky, with a lovely bathroom, although a little dark being in the roof space. The bed was a little hard though, which didn't make for the best night's sleep. Food was a mixed bag - steak was perfectly cooked, but chips under cooked. Breakfast was decent, if not overly special. Staff were also mixed. Lovely waiting staff at dinner, followed by a rather abrupt lady taking our order at breakfast. Most disappointingly we were double charged at checkout, having paid online beforehand. We informed the reception staff of this fact but they assured us it was normal practice and they hadn't been paid by Hotels.com. Upon checking later, this was incorrect and we had to call up to get refunded by the hotel - which was quick and painless, but noticeably missing the word "sorry", which a shame. Covid restrictions were in place, although not always followed by some residents (...a tendency to walk around maskless between spaces, sadly without being challenged).
Stayed 1 night in Jun 2021
Response from Shaun, Director on 2 Jul 2021
Thank you for taking the time to write a review. I am sorry about the confusion with payment. We have put in a new procedure to prevent this from happening again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

8/10 Good

Pankaj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel very reasonable
Excellent Hotel, with friendly staff. Easy parking onsite. Rooms are lovely and the location was very convenient as close to Yeovil where my business meetings were.
Stayed 1 night in Jun 2021

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel
A good hotel. Spacious room. Good parking. Nice breakfast. Friendly host. Covid measures very good.
Stayed 1 night in Dec 2020
Response from Shaun on 15 Dec 2020
Thank you for your very kind review. It really is appreciated.

10/10 Excellent

Stanley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with very comfortable spacious rooms. Very good COVID-19 safety measures in place. Although the menu is reduced during the current climate the food is excellent. Good WiFi available throughout. Plenty of parking spaces. Highly recommended hotel.
Stayed 1 night in Oct 2020
Response from Lanes on 29 Oct 2020
We are really pleased that you had a good stay with us and hope to see you again soon.

10/10 Excellent

Rupert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely building lovely room.
Lovely building lovely room. Very friendly owner
Stayed 1 night in Oct 2020
Response from The friendly owner on 18 Oct 2020
Thank you for your kind review. It's always a pleasure.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Nice clean hotel. Well managed for cv19 and polite courteous staff. Food was great. Will be back again.
Stayed 1 night in Sep 2020
Response from Shaun, co-owner/Director on 18 Oct 2020
Thanks for your kind review. Hope to welcome you back

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lets itself down a bit but good overall
Good hotel but sauna hadn’t been working for over a week. Couple of aspects of dinner tainted the experience a bit. Vegetables overcooked and so on
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Beautiful building. Lovely gardens at the back with goats to pet. Friendly staff. Delicious food. Spa seemed a bit out dated and some of the things didnt work
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant! Great spa treatments and v comfortable room
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It were reet good and i slept like a wee bairn It were reet good and i slept like a wee bairn It were reet good and i slept like a wee bairn
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and style of property. Room was very warm (no air con) lovely welcoming staff, would stay again!
Stayed 1 night in Aug 2019

10/10 Excellent

Jingbo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, great available staff and lots of attention to detail.
Stayed 2 nights in Aug 2019

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected Treat
We were looking for a place to stay north of Lyme Regis and theJurassic Coast for just a night. We happened upon Lanes by chance and gave it a shot. We were thrilled beyond expectation. We wound up in one of their apartments, which was a bit pricy, but welcome change from charming but cramped B&Bs. They are spacious, beautifully and generously appointed. The staff were lovely, and very kind to our kids.
Stayed 1 night in Aug 2019