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Reviews of Xi'an Eastern House Boutique Hotel

4 out of 5
Xi'an Eastern House Boutique Hotel
25 Meters To The East Of 20 Nan Yuan, Men Mid Fen Xiang, Xi'an, Shaanxi

Reviews

9.6

Exceptional

Rating 10 - Excellent. 300 out of 364 reviews" "
Rating 8 - Good. 55 out of 364 reviews" "
Rating 6 - Okay. 6 out of 364 reviews" "
Rating 4 - Poor. 3 out of 364 reviews" "
Rating 2 - Terrible. 0 out of 364 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel - staff friendly as they can be considered language differences- the afternoon tea provided 2:30om-5pm was a bonus. Restaurant in the evening was very tasty - especially the duck.
Stayed 3 nights in Apr 2024
Response from Rae Liu, E.H. GM on 25 Apr 2024
Dear Valued Guest, Thanks for staying at Eastern House and we really appreciate your time for providing such a comprehensive review. Your feedback is quite essential to our sustaining growth. We are glad that you enjoyed your experience in Xi'an and especially at Eastern House. We are aiming at providing the best accommodation and the most courteous service to enhance your comfortable stay. Complimentary afternoon tea, unlimited bottled water in room, self-service laundry room and professional fitness room, all become tangible proof of the high quality of Eastern House. It’s our honor that you have selected Eastern House for your trip. We look forward to your future trip back here. Best Regards, E.H. GM Rae Liu

10/10 Excellent

HANZHI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, lots shops around, all in walking distance! Breakfast was great!
Stayed 4 nights in Mar 2024
Response from Rae Liu, E.H. GM on 15 Apr 2024
Dear Valued Guest, Thanks for choosing Eastern House for your recent visit to Xi’an and it’s our deep pleasure to serve you during your stay. We always make efforts to provide the best quality service to every guest so that they feel like home at Eastern House. We are glad that you indeed enjoyed the experience here. It was such a great memory for those days that we’ve spent with you. We appreciate your satisfaction and compliments from the depth of our heart and we will surely keep up with the current service level. Hopefully you loved the trip to Xi’an overall and we sincerely look forward to serving you again in the near future. Best Regards

10/10 Excellent

Khoon Leng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is good, the staffs is helpful and help us with the luggage which is two days late. Room is clean n big.
Stayed 5 nights in Mar 2024
Response from RSVN on 4 Apr 2024
Dear Valued Guest, Thanks for staying at Eastern House Boutique Hotel. We really appreciate your time for providing the review and it's our deep pleasure to serve you during your recent trip to Xi'an. Eastern House is making efforts to provide the best service and accommodation to each guest. Modernly decorated hotel with friendly and courteous staff, free laundry facilities, complimentary afternoon tea buffet, unlimited drinks and bottled water served 24 hours either in room or lobby area, and walking distance to the most popular attraction sites all provide convenience to your trip. We look forward to serving you again in the near future. Best Regards, E.H. Management

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give this hotel 10 out of 5 stars if I could. 3 generations from my family stayed at this hotel and thoroughly enjoyed our experience in all aspects, particularly its staff and service. Everybody we ran into at the hotel from the front desk to housekeeping to the hotel restaurant went way above and beyond to make our stay as comfortable as it possibly can. It truly became our home away from home in Xi'An. The hotel is located in a central location within walking distance to many tourist sites, restaurants, shops, transportation, and even a hospital. It was very quiet in our room despite the location. The room was not the most spacious or luxurious but it was a decent size, clean, and in excellent condition. If we visit Xi'An in the future, we'll definitely stay at this hotel again. Highly recommend.
Stayed 3 nights in Mar 2024
Response from E.H. Reservation Team on 22 Mar 2024
Dear Valued Guest, Thanks for staying at Eastern House Boutique Hotel. We really appreciate your time for providing the review and it's our deep pleasure to serve you during your recent trip to Xi'an. Eastern House is making efforts to provide the best service and accommodation to each guest. Modernly decorated hotel with friendly and courteous staff, free laundry facilities, complimentary afternoon tea buffet, unlimited drinks and bottled water served 24 hours either in room or lobby area, and walking distance to the most popular attraction sites all provide convenience to your trip. We look forward to serving you again in the near future. Best Regards, E.H. Management

10/10 Excellent

Meiping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in the city center, 5 minutes walking to Bell tower, lots of dining options around the hotel. Very friendly staff, especially the cleaning lady Wang Hong Mei(王红梅)and Engineering department manager Mr.Meng(孟经理) are very kind and helpful,I am so glad choosing this hotel and definitely will come back again.
Response from E.H. Reservation Team on 22 Mar 2024
Dear Valued Guest, Thanks for staying at Eastern House Boutique Hotel. We really appreciate your time for providing the review and it's our deep pleasure to serve you during your recent trip to Xi'an. Eastern House is making efforts to provide the best service and accommodation to each guest. Modernly decorated hotel with friendly and courteous staff, free laundry facilities, complimentary afternoon tea buffet, unlimited drinks and bottled water served 24 hours either in room or lobby area, and walking distance to the most popular attraction sites all provide convenience to your trip. We look forward to serving you again in the near future. Best Regards, E.H. Management

10/10 Excellent

Alec

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a fantastic location for first time visitors. There is plenty of things to see and places to eat nearby. Very clean and lovely space and friendly staff!!
Stayed 2 nights in Feb 2024
Response from E.H. Reservation Team on 29 Feb 2024
Dear Valued Guest, Thanks for staying at Eastern House Boutique Hotel. We really appreciate your time for providing the review and it's our deep pleasure to serve you during your recent trip to Xi'an. Eastern House is making efforts to provide the best service and accommodation to each guest. Modernly decorated hotel with friendly and courteous staff, free laundry facilities, complimentary afternoon tea buffet, unlimited drinks and bottled water served 24 hours either in room or lobby area, and walking distance to the most popular attraction sites all provide convenience to your trip. We look forward to serving you again in the near future. Best Regards, E.H. Management

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel where staff was amazing and restaurant was really good! Even if staff don’t speak English they do their own best!!
Stayed 2 nights in Jan 2024
Response from E.H. Reservation Team on 10 Jan 2024
Dear Valued Guest, Thanks for choosing Eastern House! We really appreciate your time for providing the feedback and it’s our deep honor to serve you during your stay. Eastern House Management pays high attention to each customer’s experience. The great location, courteous service, friendly staff, high quality amenities and facilities such as complimentary afternoon tea, unlimited bottled water, self-serviced laundry room, and the professional fitness room all become tangible proof of high value of Eastern House. In addition, we have started the English training program for all of our employees. Hopefully you could communicate with our employees without language barrier._We look forward to serving you again on your future trip to Xi’an. Best Regards, E.H. Management

10/10 Excellent

Jerry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from E.H. Reservation Team on 10 Jan 2024
Thank you for your praise, we will continue to maintain!

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from E.H. Reservation Team on 10 Jan 2024
Thank you for your praise, we will continue to maintain!

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly attentive staff. Breakfast is worth it!
Stayed 2 nights in Jan 2024
Response from E.H. Reservation Team on 10 Jan 2024
Dear Valued Guest, We are honored that you have selected Eastern House for your trip to Xi＇an. We really appreciate your time for writing such a helpful review. Your feedback is quite important to us. Our professional and friendly staff is committed to ensuring that your stay is both enjoyable and comfortable. We are glad that we indeed provide courteous service that makes you satisfied. We look forward to serving you on future trips to Xi＇an. Best Regards, E.H. Management

10/10 Excellent

Xinping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it.
Stayed 3 nights in Dec 2023
Response from E.H. Reservation Team on 23 Dec 2023
Thank you for your praise, we will continue to maintain!

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I smelled smoke last night at 12/18/23. If not that, I will give hotel 5 stars.
Stayed 4 nights in Dec 2023
Response from E.H. Reservation Team on 19 Dec 2023
Dear Valued Guest, Thanks for choosing Eastern House Boutique Hotel. We really appreciate your time for providing the feedback and it's our deep pleasure to serve you during your stay. Eastern House is aiming at providing the best service and accommodation to each guest.Thanks for your advice as we've reported your suggestion to the management team. We will strengthen the supervision and dissuasion of smoking guests. We look forward to serving you again in the near future. Best Regards, E.H. Management

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome
awesome
Stayed 4 nights in Nov 2023
Response from E.H. Reservation Team on 5 Dec 2023
Dear Valued Guest, We are honored that you have selected Eastern House for your trip to Xi＇an. We really appreciate your time for writing such a helpful review. Your feedback is quite important to us. Our professional and friendly staff is committed to ensuring that your stay is both enjoyable and comfortable. We are glad that we indeed provide courteous service that makes you satisfied. We look forward to serving you on future trips to Xi＇an. Best Regards, E.H. Management

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
It was awesome place to stay, staffs are friendly and very helpful. Location is very central to most attractions. There are 2 Metro stations (Line 2 and 6) 12 mins walk
Stayed 2 nights in Nov 2023
Response from E.H. Reservation Team on 5 Dec 2023
Dear Valued Guest, Thanks for staying at Eastern House Boutique Hotel. We really appreciate your time for providing the review and it's our deep pleasure to serve you during your recent trip to Xi'an. Eastern House is making efforts to provide the best service and accommodation to each guest. Modernly decorated hotel with friendly and courteous staff, free laundry facilities, complimentary afternoon tea buffet, unlimited bottled water served 24 hours either in room or lobby area, and walking distance to the most popular attraction sites all provide convenience to your trip. We look forward to serving you again in the near future. Best Regards, E.H. Management

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms are spacious and staff are very attentive and helpful. The hotel is within 10-15min walking distance from the subway and major sights within the city. There are also plenty of eateries and restaurants along the street. We particularly enjoyed the breakfast, free afternoon tea and and free washing machines and dryers provided by the hotel. Strongly recommend to for all visitors to Xian.
Stayed 7 nights in Nov 2023
Response from E.H. Reservation Team on 28 Nov 2023
Dear Valued Guest, Thanks for staying at Eastern House Boutique Hotel. We really appreciate your time for providing the review and it's our deep pleasure to serve you during your recent trip to Xi'an. Eastern House is making efforts to provide the best service and accommodation to each guest. Modernly decorated hotel with friendly and courteous staff, free laundry facilities, complimentary afternoon tea buffet, unlimited bottled water served 24 hours either in room or lobby area, and walking distance to the most popular attraction sites all provide convenience to your trip. We look forward to serving you again in the near future. Best Regards, E.H. Management

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Nov 2023
Response from E.H. Reservation Team on 28 Nov 2023
Dear Valued Guest, Thanks for choosing Eastern House for your recent visit to Xi’an and it’s our deep pleasure to serve you during your stay. We always make efforts to provide the best quality service to every guest so that they feel like home at Eastern House. It was such a great memory for those days that we’ve spent with you. We sincerely look forward to serving you again in the near future. Best Regards. All of Eastern House Employees

10/10 Excellent

Monica

Stayed 4 nights in Nov 2023
Response from E.H. Reservation Team on 22 Nov 2023
Dear Valued Guest, Thanks for choosing Eastern House for your recent visit to Xi’an and it’s our deep pleasure to serve you during your stay. We always make efforts to provide the best quality service to every guest so that they feel like home at Eastern House. We are glad that you indeed enjoyed the experience here. It was such a great memory for those days that we’ve spent with you. We sincerely look forward to serving you again in the near future. Best Regards. All of Eastern House Employees

10/10 Excellent

Yeuk Mui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Nov 2023
Response from E.H. Reservation Team on 19 Nov 2023
Dear guests, thank you very much for your good comment of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, looking forward to your visit again, we wish you a pleasant trip!

10/10 Excellent

Robert S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel compares to the very best boutique hotels in New York.
Stayed 1 night in Nov 2023
Response from E.H. Reservation Team on 19 Nov 2023
Dear Valued Guest, Thanks for choosing Eastern House for your recent visit to Xi’an and it’s our deep pleasure to serve you during your stay. We always make efforts to provide the best quality service to every guest so that they feel like home at Eastern House. We are glad that you indeed enjoyed the experience here. It was such a great memory for those days that we’ve spent with you. We appreciate your satisfaction and compliments from the depth of our heart and we will surely keep up with the current service level. Hopefully you loved the trip to Xi’an overall and we sincerely look forward to serving you again in the near future. Best Regards, All of Eastern House Employees

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel, and good location for seeing the centre of Xi'an
Stayed 2 nights in Nov 2023
Response from E.H. Reservation Team on 16 Nov 2023
Dear Valued Guest, Thanks for staying at Eastern House! We really appreciate your time for providing the review and it's our deep pleasure to serve you during your recent trip to Xi'an. Eastern House is making efforts to provide the best service and accommodation to each guest. Modernly decorated hotel with friendly and courteous staff, free laundry facilities, complimentary afternoon tea buffet, unlimited bottled water served 24 hours either in room or lobby area, and walking distance to the most popular attraction sites all provide convenience to your trip. We look forward to serving you again in the near future. Best Regards, E.H. Management

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from E.H. Reservation Team on 15 Nov 2023
Dear Valued Guest, Thanks for choosing Eastern House for your recent visit to Xi’an and it’s our deep pleasure to serve you during your stay. We always make efforts to provide the best quality service to every guest so that they feel like home at Eastern House. We are glad that you indeed enjoyed the experience here. It was such a great memory for those days that we’ve spent with you. We sincerely look forward to serving you again in the near future. Best Regards. All of Eastern House Employees

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good find.
The hotel is well situated in the old city making it easy to walk to places of interest, shopping and restaurants. The rooms are a good size, clean and came with lots of accessories. The staff was very friendly and helpful. I rang for help while doing laundry and housekeeping came within minutes. Add on the breakfast. It was very good.
Stayed 4 nights in Oct 2023
Response from E.H. Reservation Team on 1 Nov 2023
Dear Valued Guest, Thanks for choosing Eastern House for your recent visit to Xi’an and it’s our deep pleasure to serve you during your stay. We always make efforts to provide the best quality service to every guest so that they feel like home at Eastern House. We are glad that you indeed enjoyed the experience here. It was such a great memory for those days that we’ve spent with you. We appreciate your satisfaction and compliments from the depth of our heart and we will surely keep up with the current service level. Hopefully you loved the trip to Xi’an overall and we sincerely look forward to serving you again in the near future. Best Regards, All of Eastern House Employees

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from E.H. Reservation Team on 1 Nov 2023
Dear Valued Guest, We are honored that you have selected Eastern House for your trip to Xi＇an. Our professional and friendly staff is committed to ensuring that your stay is both enjoyable and comfortable. We look forward to serving you on future trips to Xi＇an. Best Regards, E.H. Management

8/10 Good

Er

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location qnd friendly staff
Location is abt 10min walk to nearest mrt station, 钟楼station inter change. 5min walk to 鼓楼 and 回民街. Lots of eatery nearby and good confectionary shop across the road. 20min walk to south gate of the xian city wall. All staff are friendly but not all are familiar with attractions. If you do not need your room to be cleaned, you will hv to inform the counter.
Stayed 5 nights in Oct 2023
Response from E.H. Reservation Team on 1 Nov 2023
Dear Valued Guest, Thanks for staying at Eastern House. We really appreciate your time for providing the review and it's our deep pleasure to serve you during your recent trip to Xi'an. Eastern House is making efforts to provide the best service and accommodation to each guest. Modernly decorated hotel with friendly and courteous staff, free laundry facilities, complimentary afternoon tea buffet, unlimited bottled water served 24 hours either in room or lobby area, and walking distance to the most popular attraction sites all provide convenience to your trip. We look forward to serving you again in the near future. Best Regards, E.H. Management

6/10 Okay

Ling

Liked: Cleanliness, staff & service
Walking distance to subway station. Close to restaurants and stores. Staffs are friendly and helpful. But no air conditioning available in room during the time ( late October).
Stayed 7 nights in Oct 2023
Response from E.H. Reservation Team on 29 Oct 2023
Dear Valued Guest, First of all, we would like to thank you for trusting us at Eastern House for your future visit and preferred accommodation in Xi’an. We are sorry we couldn't give you a perfect stay. We have solved the problem of air conditioning. Look forward to your next stay in our hotel, we will do better! We look forward to serving you again in the near future. Best Regards, E.H. Management

6/10 Okay

MICHAEL

Liked: Cleanliness, property conditions & facilities, room comfort
Good Location, Hard to Find
I arrived on the Bullet Train from Beijing, with partially good information, taking the subway to the closest station, but was led to believe it was close to the hotel, they even drew a little map, with Chinese instructions, but upon arrival I had no clue which way to turn, nor where to go. Tried with difficulty to find an English speaker and even to find a cab. The cab drove quite a distance, and the driver left me across the street, pointing to buildings, none with the hotel name. I had to enter a few buildings with the Chinese writing of the hotel's name, finally finding what looked like an office building. Again, a hotel, otherwise attractive had reception staff with no English. Finally, a manager came from upstairs, who spoke fair English, helping me with info. The room was good sized, and I was directed to the nearby attractions, so it is well located. Oddly, quite often, I saw one of those delivery robots darting in and out of the elevators, so it might have been part of the room service. It was dreary, though, having to deal with clerks constantly relying upon a translation app. Hire better educated staff, please, and put the hotel's name on the building and front door. When I left, I booked a cab directly to the train station, bypassing the subway, much too far away.
Stayed 2 nights in Sep 2023
Response from E.H. Reservation Team on 6 Oct 2023
Dear Valued Guest, Thanks for choosing Eastern House. We really appreciate your time for providing the feedback and it’s our deep honor to serve you during your stay. Eastern House Management pays high attention to each customer’s experience. The great location, courteous service, friendly staff, high quality amenities and facilities such as complimentary afternoon tea, unlimited bottled water and mini bar snacks in room, self-serviced laundry room, and the professional fitness room all become tangible proof of high value of Eastern House. In addition, we have started the English training program for all of our employees. Hopefully you could communicate with our employees without language barrier._We look forward to serving you again on your future trip to Xi’an. Best Regards, E.H. Management

10/10 Excellent

Jing Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 6 nights in Sep 2023
Response from E.H. Reservation Team on 17 Sept 2023
Thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish you a pleasant trip!

10/10 Excellent

Ming Hei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel. Excellent Location. Staff were nice and very helpful.
Stayed 4 nights in Aug 2023
Response from E.H. Reservation Team on 16 Aug 2023
Dear Valued Guest, Thanks for staying at Eastern House. We really appreciate your time for providing the review and it's our deep pleasure to serve you during your recent trip to Xi'an. Eastern House is making efforts to provide the best service and accommodation to each guest. Modernly decorated hotel with friendly and courteous staff, free laundry facilities, complimentary afternoon tea buffet, unlimited bottled water served 24 hours either in room or lobby area, and walking distance to the most popular attraction sites all provide convenience to your trip. We look forward to serving you again in the near future. Best Regards, E.H. Management

10/10 Excellent

Stephen

Stayed 1 night in Apr 2023
Response from E.H. Reservation Team on 7 Apr 2023
Dear Valued Guest, We are honored that you have selected Eastern House for your trip to Xi＇an. We really appreciate your time for giving us a full score comment. Your feedback is quite important to us. Our professional and friendly staff is committed to ensuring that your stay is enjoyable and comfortable. We are glad that we indeed provide courteous service that makes you satisfied. We look forward to serving you on future trips to Xi＇an. Best Regards, E.H. Management

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would definitely here again
Great room comfortable bed very comfortable in european terms amazing for china clean friendly staff Breakfast and afternoon tea is ok but not wonderful But it is a wonderful location I would definately stay again
Stayed 3 nights in Jul 2021
Response from RSVN on 30 Jul 2021
Dear Valued Guest, We are honored that you have selected Eastern House for your trip to Xi＇an. We really appreciate your time for writing such a helpful review. Your feedback is quite important to us. Our professional and friendly staff is committed to ensuring that your stay is both enjoyable and comfortable. We are glad that we indeed provide courteous service that makes you satisfied. We look forward to serving you on future trips to Xi＇an. Best Regards, E.H. Management

8/10 Good

Hiu Chuen F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good with room for improvement
Overall it was good for the price offered. Staff were trying their best to be sincere and nice. The location of the hotel was conveniently well located. Just one unhappy thing that I requested a higher floor room when I made the booking and I was end up allocated on the 6th floor facing the Main Street. Given the night lives are quite active nearby the hotel - I hear noises up till 1am before falling asleep.
Stayed 2 nights in Jun 2020
Response from Eastern House on 27 Jun 2020
Dear Valued Guest, Thanks for choosing Eastern House Boutique Hotel. We really appreciate your time for providing the feedback and it's our deep pleasure to serve you during your stay. Eastern House is aiming at providing the best service and accommodation to each guest.Thanks for your advice as we've reported your opinion to the management team of Front Office and everyone at Eastern House highly values your feedback. We look forward to serving you again in the near future. Best Regards, E.H. Management

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Lovely stay . Wonderful service . Good location . Free minibar , breakfast and afternoon tea . Enjoyed my stay there very much . Highly recommended .
Stayed 3 nights in Dec 2019
Response from E.H. Management on 6 Jan 2020
Dear Valued Guest, Thanks for staying at Eastern House and we really appreciate your time for providing such a comprehensive review. Your feedback is quite essential to our sustaining growth. We are glad that you enjoyed your experience in Xi'an and especially at Eastern House. We are aiming at providing the best accommodation and the most courteous service to enhance your comfortable stay. Complimentary afternoon tea, unlimited bottled water and mini bar snacks in room, self-service laundry room and professional fitness room, all become tangible proof of the high quality of Eastern House. It’s our honor that you have selected Eastern House for your trip. We look forward to your future trip back here. Best Regards, E.H. Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from E.H. Management on 6 Jan 2020
Dear Valued Guest, We are honored that you have selected Eastern House for your trip to Xi＇an. We really appreciate your time for giving us the full marks. Our professional and friendly staff is committed to ensuring that your stay is both enjoyable and comfortable. We are glad that we indeed provide courteous service that makes you satisfied. We look forward to serving you on future trips to Xi＇an. Best Regards, E.H. Management

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hotel Ruined Us
This hotel ruined us for other hotels. What an amazing value: free mini bar, friendly staff, great location, clean and comfortable rooms, great price. My only complaint is that we are starting a 3 week excursion around China and Asia and nothing will be as good as this hotel. So, yeah, we are ruined.
Stayed 2 nights in Jan 2020
Response from Reservation on 5 Jan 2020
Dear Valued Guest, Thanks for choosing Eastern House for your recent visit to Xi’an and it’s our deep pleasure to serve you during your stay. We always make efforts to provide the best quality service to every guest so that they feel like home at Eastern House. We are glad that you indeed enjoyed the experience here. It was such a great memory for those days that we’ve spent with you. We appreciate your satisfaction and compliments from the depth of our heart and we will surely keep up with the current service level. Hopefully you loved the trip to China overall and we sincerely look forward to serving you again in the near future. Best Regards, All of Eastern House Employees

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Great place to stay. In a good location and breakfast and afternoon tea was well provided for. Room was a little warm, even though it was December.
Stayed 3 nights in Dec 2019

10/10 Excellent

William Wai Lun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect !
This boutique hotel is excellent at their price points. Roomy room / no smoking smell / clean / helpful front desk / lots of restaurants around / complimentary afternoon tea / steady water temp / safe area even at night. If I have to pick on something, it's a bit far away from the nearest metro stations (~ 15 minutes of walking distance).
Stayed 4 nights in Nov 2019
Response from E.H. Management on 9 Dec 2019
Dear Valued Guest, Thanks for choosing Eastern House for your recent visit to Xi’an and it’s our deep pleasure to serve you during your stay. We always make efforts to provide the best quality service to every guest so that they feel like home at Eastern House. We are glad that you indeed enjoyed the experience here. It was such a great memory for those days that we’ve spent with you. We appreciate your satisfaction and compliments from the depth of our heart and we will surely keep up with the current service level. Hopefully you loved the trip to China overall and we sincerely look forward to serving you again in the near future. Best Regards, All of Eastern House Employees

10/10 Excellent

Margot, Caloundra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful boutique hotel in a perfect location. Staff very attentive, room had everything you needed. A surprise was the free afternoon tea & mini bar - a an extra touch not expected.
Stayed 2 nights in Nov 2019
Response from Reservation on 4 Dec 2019
Dear Valued Guest, Thanks for staying at Eastern House Boutique Hotel. We really appreciate your time for providing the review and it's our deep pleasure to serve you during your recent trip to Xi'an. Eastern House is making efforts to provide the best service and accommodation to each guest. Modernly decorated hotel with friendly and courteous staff, free laundry facilities, complimentary afternoon tea buffet, unlimited fruit, drinks, snacks, and bottled water served 24 hours either in room or lobby area, and walking distance to the most popular attraction sites all provide convenience to your trip. We look forward to serving you again in the near future. Best Regards, E.H. Management

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maria Cyprus
Excellent boutique hotel very well situated in walled city with walking distance to major attractions. The bell boys were extremily attentive and helpful. Beautiful clean room. I would like some chease for breakfast though.
Stayed 2 nights in Nov 2019
Response from E.H. Management on 30 Nov 2019
Dear Valued Guest, Thanks for staying at Eastern House Boutique Hotel. We really appreciate your time for providing the review and it's our deep pleasure to serve you during your recent trip to Xi'an. Eastern House is making efforts to provide the best service and accommodation to each guest. Modernly decorated hotel with friendly and courteous staff, free laundry facilities, complimentary afternoon tea buffet, unlimited fruit, drinks, snacks, and bottled water served 24 hours either in room or lobby area, and walking distance to the most popular attraction sites all provide convenience to your trip. We look forward to serving you again in the near future. Best Regards.

8/10 Good

Queenie, Toronto Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is good. However plumbing inside room is not up to par.
Stayed 4 nights in Nov 2019
Response from E.H. Management on 28 Nov 2019
Dear Valued Guest, Thanks for choosing Eastern House Boutique Hotel. We really appreciate your time for providing the feedback and it's our deep pleasure to serve you during your stay. Eastern House is aiming at providing the best service and accommodation to each guest.Thanks for your advice as we've reported your suggestion to the management team and everyone at Eastern House highly values your feedback. We look forward to serving you again in the near future. Best Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from E.H. Management on 24 Nov 2019
Dear Valued Guest, We are honored that you have selected Eastern House for your trip to Xi＇an. We really appreciate your time for writing such a helpful review. Your feedback is quite important to us. Our professional and friendly staff is committed to ensuring that your stay is both enjoyable and comfortable. We are glad that we indeed provide courteous service that makes you satisfied. We look forward to serving you on future trips to Xi＇an. Best Regards.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Poor Accounting
Great location. Free water, afternoon tea. Bountiful breakfast. The complete stay was a very pleasant experience. But the hotel charged my stay from 11/7-11/10 again even though it was prepaid with Hotels.com. When we checked out, the front desk said everything was fine. The I found the additional charge after we came home. This marred our rating of the hotel. I have emailed the management to correct their error, and have also disputed the charge with the credit card company. This should not have happened.
Stayed 3 nights in Nov 2019
Response from Eastern House on 20 Nov 2019
Dear Valued Guest, Thanks for staying at Eastern House Boutique Hotel. We really appreciate your time for providing the feedback as it's essential to our sustaining growth. We are glad that our facilities meet your satisfaction, such as the complimentary afternoon tea, self-serviced laundry room, unlimited bottled water, fruit, juice, and snacks during your stay. We deeply apologize for the trouble caused by the mistake of the receptionist who has been punished. And we have applied to the deduction agency for a refund to your credit card. Again, we offer our sincerest apologies. It’s our honor that you have selected Eastern House for your trip. We look forward to serving you again on your future trips back to Xi'an.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, service , and nice place to stay.
Stayed 1 night in Nov 2019
Response from Reservation on 19 Nov 2019
Dear Valued Guest, Thanks for choosing Eastern House for your recent visit to Xi’an and it’s our deep pleasure to serve you during your stay. We always make efforts to provide the best quality service to every guest so that they feel like home at Eastern House. We are glad that you indeed enjoyed the experience here. It was such a great memory for those days that we’ve spent with you. We appreciate your satisfaction and compliments from the depth of our heart and we will surely keep up with the current service level. Hopefully you loved the trip to China overall and we sincerely look forward to serving you again in the near future. Best Regards, All of Eastern House Employees

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport pickup arrangement went wrong. We waited for 1 hour, but nobody showed. Took a cab to the hotel. It was a bad experience. The hotel manager later sent to my room a plate of fruit. Good gesture. Otherwise, the hotel is excelent. We enjoyed the staying and the breakfast.
Stayed 2 nights in Nov 2019
Response from Reservation on 18 Nov 2019
Dear Valued Guest, Thanks for choosing Eastern House Boutique Hotel. We really appreciate your time for providing the feedback and it's our deep pleasure to serve you during your stay. Eastern House is aiming at providing the best service and accommodation to each guest. We apologize for the problems you mentioned in the airport pickup service. We had complained to the car company about the driver and asked them to punish the irresponsible driver accordingly.Hope this will not affect your experience in Eastern House.We look forward to serving you again in the near future. Best Regards, E.H. Management

10/10 Excellent

Shmp, Vancouver BC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walkable to many sights, great helpful staff. Clean modern zen rooms , good breakfast and lots of freebies.
Stayed 2 nights in Nov 2019
Response from E.H. Reservation Team on 16 Nov 2019
Dear Valued Guest, Thanks for choosing Eastern House for your recent visit to Xi’an and it’s our deep pleasure to serve you during your stay. We always make efforts to provide the best quality service to every guest so that they feel like home at Eastern House. We are glad that you indeed enjoyed the experience here. It was such a great memory for those days that we’ve spent with you. We appreciate your satisfaction and compliments from the depth of our heart and we will surely keep up with the current service level. Hopefully you loved the trip to China overall and we sincerely look forward to serving you again in the near future. Best Regards, All of Eastern House Employees

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from E.H. Reservation Team on 14 Nov 2019
Dear Valued Guest, Thanks for choosing Eastern House for your recent visit to Xi’an and it’s our deep pleasure to serve you during your stay. We always make efforts to provide the best quality service to every guest so that they feel like home at Eastern House. We are glad that you indeed enjoyed the experience here. It was such a great memory for those days that we’ve spent with you. We appreciate your satisfaction and compliments from the depth of our heart and we will surely keep up with the current service level. Hopefully you loved the trip to China overall and we sincerely look forward to serving you again in the near future. Best Regards, All of Eastern House Employees

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from Eastern House on 13 Nov 2019
Dear Valued Guest, Thanks for staying at Eastern House and we really appreciate your time for providing such a comprehensive review. Your feedback is quite essential to our sustaining growth. We are glad that you enjoyed your experience in Xi'an and especially at Eastern House. We are aiming at providing the best accommodation and the most courteous service to enhance your comfortable stay. Complimentary afternoon tea, unlimited bottled water and mini bar snacks in room, self-service laundry room and professional fitness room, all become tangible proof of the high quality of Eastern House. It’s our honor that you have selected Eastern House for your trip. We look forward to your future trip back here. Best Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I are impressed with the excellent service from front desk to housekeeping. A special Thanks to Ms Wu & Ms Wang Hong Mei of house keeping at Level 10, who are very friendly and helpful & the warm hospitality. The hotel is in an excellent location, near a subway, plenty of eateries. It has free service use of washer which is a huge plus . I have no hesitation to recommend my family or friend to this hotel
Stayed 3 nights in Nov 2019
Response from Eastern House on 9 Nov 2019
Dear Valued Guest, Thanks for choosing Eastern House. We really appreciate your time for providing the feedback and it’s our deep honor to serve you during your stay. Eastern House Management pays high attention to each customer’s experience. The great location, courteous service, friendly staff, high quality amenities and facilities such as complimentary afternoon tea, unlimited bottled water and mini bar snacks in room, self-serviced laundry room, and the professional fitness room all become tangible proof of high value of Eastern House. We look forward to serving you again on your future trip to Xi’an.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a hotel
Great location. Would have given 5 smiles except for the fact that they did not fix the bed lamp which did not work. Would stay here again. Would recommend this hotel to others. Private car pickup was 150¥, and included porter service. Enjoy the daily tea at 4 pm. Breakfast included many Chinese and Western choices to satisfy different tastes. Unlimited water is a plus.
Stayed 1 night in Nov 2019
Response from Eastern House on 9 Nov 2019
Dear Valued Guest, Thanks for staying at Eastern House and we really appreciate your time for providing such a comprehensive review. Your feedback is quite essential to our sustaining growth. We are glad that you enjoyed your experience in Xi'an and especially at Eastern House. We are aiming at providing the best accommodation and the most courteous service to enhance your comfortable stay. Complimentary afternoon tea, unlimited bottled water and mini bar snacks in room, self-service laundry room and professional fitness room, all become tangible proof of the high quality of Eastern House. It’s our honor that you have selected Eastern House for your trip. We look forward to your future trip back here. Best Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the regular breakfast, this hotel provides afternoon tea as well. Service personnel are helpful.
Stayed 2 nights in Nov 2019
Response from E.H. Reservation Team on 8 Nov 2019
Dear Valued Guest, Thanks for choosing Eastern House for your recent visit to Xi’an and it’s our deep pleasure to serve you during your stay. We always make efforts to provide the best quality service to every guest so that they feel like home at Eastern House. We are glad that you indeed enjoyed the experience here. It was such a great memory for those days that we’ve spent with you. We appreciate your satisfaction and compliments from the depth of our heart and we will surely keep up with the current service level. Hopefully you loved the trip to China overall and we sincerely look forward to serving you again in the near future. Best Regards, All of Eastern House Employees

8/10 Good

Chow, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, decent room and very good location.
Stayed 4 nights in Oct 2019
Response from E.H. Management on 7 Nov 2019
Dear Valued Guest, Thanks for choosing Eastern House for your recent visit to Xi’an and it’s our deep pleasure to serve you during your stay. We always make efforts to provide the best quality service to every guest so that they feel like home at Eastern House. We are glad that you indeed enjoyed the experience here. It was such a great memory for those days that we’ve spent with you. We appreciate your satisfaction and compliments from the depth of our heart and we will surely keep up with the current service level. Hopefully you loved the trip to China overall and we sincerely look forward to serving you again in the near future. Best Regards, All of Eastern House Employees