Lobby

Reviews of Hilton Xian

5 out of 5
Hilton Xian
199 Dongxin Road, Xi'an, Shaanxi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 223 out of 371 reviews" "
Rating 8 - Good. 109 out of 371 reviews" "
Rating 6 - Okay. 26 out of 371 reviews" "
Rating 4 - Poor. 6 out of 371 reviews" "
Rating 2 - Terrible. 7 out of 371 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Xiao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautify property and very kindly and helpful guest. Would definitely stay again if we had the chance. Only small suggestion is that the carpet is a bit old but that’s nothing.
Stayed 3 nights in May 2024
Response from Marketing communications on 26 May 2024
Dear guest, Hilton Xi'an offers you our sincerest greetings. Thank you for your support and love to our hotel, Your recognition is the greatest affirmation of our service, and it is also the continuous motivation to promote us to do better. Every detail is perfected to provide you with a perfect stay. Thank you again for your valuable comments and looking forward to have you back soon.

10/10 Excellent

Chao, Floral Park

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great location for a hilton hotel. very well located within xi'an's city walls. On a bustling street filled with stores and shops and also, only a 20 minutes wall to the muslim quarter.
Stayed 1 night in Apr 2024
Response from Marketing communications on 1 May 2024
Dear guest, thank you for staying at Hilton Xi'an . It's great to see your recognition of the hotel's location. The hotel is located in the city center, walking distance from Yongxingfang and the city wall, and is very convenient for traveling by taxi. Your support is the driving force for our progress, thank you again for your feedback, hope to meet you again soon, I wish you a smooth journey and a happy life!

6/10 Okay

Eddie Yuen Ming

Travelled with partner
poor internet connection
Stayed 3 nights in Apr 2024
Response from Marketing communications on 28 Apr 2024
Dear guest, Hilton Xi'an offers you our sincerest greetings. Thank you for taking the time to share your stay. We value your feedback and we will forward to the relevant departments of the hotel. Every detail is perfected to provide you with a perfect stay. Thank you again for your valuable comments and looking forward to have you back soon.

10/10 Excellent

Fei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 3 nights in Apr 2024
Response from Marketing communications on 13 Apr 2024
Dear guest, thank you for staying at Hilton Xi'an. It's great to see your recognition of the hotel's restaurants and location. The hotel is located in the city center, walking distance from Yong xing fang and the city wall, and is very convenient for traveling by taxi. Your support is the driving force for our progress, thank you again for your feedback, hope to meet you again soon, I wish you a smooth journey and a happy life!

10/10 Excellent

Mario

Stayed 1 night in Apr 2024
Response from Marketing communications on 1 May 2024
Dear guest, Hilton Xi'an offers you our sincerest greetings. Thank you for your support and love to our hotel, we are glad to know that your visit was a satisfactory stay! Your recognition is the greatest affirmation of our hotel, and it is also the continuous motivation to promote us to do better. Looking forward to your continued support to us, we will spare no effort to continue to bring you a comfortable and satisfactory service experience! Thank you again for your time and feedback, and we look forward to you coming back again soon! I wish you success in your work and a happy life!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xian stay with Hilton
It is nice hotel with friendly staff, room is clean and big enough for me and my son. There are many restaurants just cross over the road and walking distance to yong Xin fang with many local foods. And city wall just next to it. This place definitely worth for money. It is a good choice if you come to xian.
Stayed 4 nights in Dec 2023
Response from Marketing communications on 17 Dec 2023
Dear guest, thank you for staying at Hilton Xi'an . It's great to see your recognition of the hotel's location. The hotel is located in the city center, walking distance from Yongxingfang and the city wall, and is very convenient for traveling by taxi. Your support is the driving force for our progress, thank you again for your feedback, hope to meet you again soon, I wish you a smooth journey and a happy life!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Hayoung

Travelled with family
Liked: Staff & service, room comfort
Friendly staffs, good location
Staffs were very friendly, especially Jones Zhao, concierge manager was very professional and kind. Location is good, though neighborhood is a bit oldish and not clean. Overall I was satisfied with this hotel.
Stayed 3 nights in Sep 2020

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Great hotel with an amazing staff ready to help when needed. Love being able to use the “Magic” button on the room phone for any needs. Hotel is in an ideal location with just a short walk to a great outdoor market and the city wall. Would have received all 10’s from us but the beads were just a bit hard for our liking. Still very comfortable though and way ahead of most beds in establishments in China.
Stayed 3 nights in Jan 2020

10/10 Excellent

GEORGE

Stayed 3 nights in Nov 2019

10/10 Excellent

Karen, Yucaipa CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton is a beautiful centrally loaded prosperity.its located inside the Xi’an wall. Easy to get to to walk the Wall. Perfect place to stay when in Xi’an
Stayed 2 nights in Oct 2019
Response from Marcom on 21 Nov 2019
Thank you very much for staying in Hilton Xi'an and giving us generous praise. Your feedback is truly golden as you have highlighted the key points that we strive to achieve on a daily basis. We are happy to hear from you have a comfortable stay during this time. Hilton Xi'an located the Centre of Xi'an, nearby shopping mall and city wall. Thank you again and wish to welcome you soon.

8/10 Good

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are good size, the swimming poor and guy are good. The location is very convenient.
Stayed 3 nights in Oct 2019
Response from Marcom on 27 Oct 2019
Thank you very much for staying in Hilton Xi'an and giving us generous praise. Your feedback is truly golden as you have highlighted the key points that we strive to achieve on a daily basis. We are happy to hear from you have a comfortable stay during this time. Hilton Xi'an located the Centre of Xi'an, nearby shopping mall and city wall. Thanks for you enjoy hotel gym and pool during your stay. Thank you again and wish to welcome you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and friendly staff.
Stayed 2 nights in Sep 2019
Response from Marcom on 28 Oct 2019
Thank you very much for staying in Hilton Xi'an and giving us generous praise. Your feedback is truly golden as you have highlighted the key points that we strive to achieve on a daily basis. We are happy to hear from you have a comfortable stay during this time. Hilton Xi'an located the Centre of Xi'an, nearby shopping mall and city wall. Thanks for you enjoy hotel gym and pool during your stay. Thank you again and wish to welcome you soon.

6/10 Okay

Verified traveller

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff there. Jones at the Concierge was super helpful, knowledgeable and efficient and attend to our needs with his heart. We will definitely stay at the Hilton again because of Jones.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Conveniently located. Helpful staff. Spacious.
Stayed 6 nights in Jul 2019
Response from Marcom on 12 Sept 2019
Dear Guest, Thank you very much for taking the time to share your candid review of Hilton Xi'an. Your feedback is truly golden as you have hilghlighted the key points that we strive to achieve on a daily basis.we want to create a hotel where you would feel comfortable surrounded by some traces of historic city. thank you again and wish to welcome you soon.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay! Nice location close to attractions.
Stayed 1 night in Jul 2019
Response from marcom on 12 Sept 2019
Dear Guest, Thank you very much for taking the time to share your candid review of Hilton Xi'an. Your feedback is truly golden as you have hilghlighted the key points that we strive to achieve on a daily basis.we want to create a hotel where you would feel comfortable surrounded by some traces of historic city. thank you again and wish to welcome you soon.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! All the staff members would go out of their way to take care of our needs. Response was quick. Great location. Easy walk to an entrance to the wall.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Camper
The food in the restaurants was great. Easy to get around and see the sites from this hotel. Spectacular rooms.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Great Location, friendly staff. Highly recommend this property to anyone that cares to stay right in the Center of the city
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Kah Shoon, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip.
One of my family member needs to go to airport early and they pack breakfast for him. It was a great gesture.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Happy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome to the original wall...
I have to start with the concierge Jones who was fantastic. He sorted out tickets to the theatre and a tour of the Terracotta warriors and the pagoda as well as a recommendation to visit the food market and to cycle around the wall. He really made our trip to Xian and I cannot recommend him highly enough. Note to the management at the Hilton: give him a pay rise and a promotion. Everything else was great too but Jones needed a special mention. Seek him out when you check in. You have to pay for WiFi which is always disappointing but the food was good (I like to the special fried rice from the hotel cafe).
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Very central. Helpful staff assisted with taxis. Would definitely stay again.
Stayed 5 nights in Mar 2019
Response from Rui-MarCom Department on 1 Apr 2019
Dear guest, Thank you for choosing Hilton Xi'an! We are ideally located in the city center, close to the most attractions. We look forward to welcome you back soon, and provide you with our 5-star service!

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton in Xian
The room was very good, clean, quiet and spacious. I liked the T-lounge bar. There is a table football to play and the stuff is very friendly and helpful. Carol from the bar was very professional and helpful with all my questions about food and the city. The breakfast was also good and wide variety. They welcomed me every time and after a couple of days they even know my room number. There are malls close and a nice place for street food and gifts.
Stayed 13 nights in Feb 2019
Response from Hotel Management on 11 Mar 2019
Dear Viktor, Thank you very much for your positive review following your recent stay at the Hilton Xi'an .I am particularly delighted about your kind words about our room service and location,Our service teams are delighted to providing genuinely caring and memorable service. Hilton Xi'an is strategically located within the ancient city wall adjacent to the most popular shopping area and sightseeing spots ,making it an ideal stay for both leisure and business travellers . We are looking to see you in the near future! Thank you!

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xian Hilton 2nd time
The room was very good, clean, quiet and spacious. I liked the T-lounge bar. There is a table football to play and the stuff is very friendly and helpful. The breakfast was also good and wide variety. They welcomed me every time. There are malls close and a nice place for street food and gifts.
Stayed 2 nights in Mar 2019
Response from Hotel Management on 11 Mar 2019
Dear Viktor, Thank you very much for your positive review following your recent stay at the Hilton Xi'an .I am particularly delighted about your kind words about our room service and location,Our service teams are delighted to providing genuinely caring and memorable service. Hilton Xi'an is strategically located within the ancient city wall adjacent to the most popular shopping area and sightseeing spots ,making it an ideal stay for both leisure and business travellers . We are looking to see you in the near future! Thank you!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is good, location is convenient and staff is nice too. Just the surrounding is a bit mess
Stayed 2 nights in Jan 2019

10/10 Excellent

William, Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xi’an Hilton Makes the Grade
My stay in Xi’an Hilton was exquisite! The staff was attentive and professional! I was pleased with the location inside the ancient wall, and enjoyed shopping and dining in and near the property!
Stayed 3 nights in Jan 2019

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! So many delicious food around the street.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buffett lunch excellent; foyer impressive. Rooms ok. Staff ok
Stayed 1 night in Jan 2019

10/10 Excellent

Melanie, home Charlotte NC ( temp teaching in Wuhan China )

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was excellent. I forgot a plug for my iPhone and the hotel staff lent me one. This was my first trip on my own to a country where I could not speak the language. The hotel made it easy for me to get around and visit all the sites I wanted to. They were excellent!
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2018

10/10 Excellent

Marilyn, Calgary, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a 30 minute brisk walk to South wall and the old section with great little shops and vendors The staff helped with taxis, airport transport and even getting us checked in on our departure flight. Executive lounge a must! And of course the tours to the Terracotta soldiers were fantastic
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The facility is a bit older but overall it was a nice experience. Most of the rooms smelled like smoke & cigarettes for some reason. The hotel was accommodating to our room change request.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

MALEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place Great service in the heart of city.
Good place great service, near Xi'an City area. If we come back here again we will stay here.All staff are very service minded and nice people.
Stayed 4 nights in Oct 2018

10/10 Excellent

Suparade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Concierge Team. Other service were excellent too! Good food and classic oriental atmosphere.
Stayed 4 nights in Oct 2018

10/10 Excellent

Reon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with great service.
Stayed 1 night in Sep 2018

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great location, good breakfast, and very clean hotel
Stayed 3 nights in Sep 2018

8/10 Good

Edward

Very nice hotel
Stayed 1 night in Sep 2018

8/10 Good

Edward

China trip
Lovely hotel, not impressed having to pay for WiFi in room
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018