All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We loved our stay! The guy behind the bar that checked us in was great. Very friendly and helpful. We were only passing through and not skiers but we would stay again!
Becky
Stayed 1 night in May 2024
Response from Mindy on 17 May 2024
Thank you for your kind review, Becky! We can't wait to see you again!
10/10 Excellent
ANDREW
8 May 2024
ANDREW
Stayed 1 night in May 2024
Response from Will on 22 May 2024
Thank you so much for the feedback Andrew. We appreciate it!
Hi Duncan, thank you for taking the time to leave us a review! We're glad you were able to enjoy your time at our bar and hope to see you in the future!
I wish the hot tub was hot. Didn't get to use it ;/
Mara
Stayed 2 nights in Apr 2024
Response from Best, Sage on 18 Apr 2024
Hey Mara,Thank you for the awesome review. Our apologies about the hot tubs. We try to maintain the temperature as best as possible, sometimes they don't get closed when people are done using them, this makes it harder for them to maintain temperature. We hope to see you again soon!
Love Gravity Haus! Everything about this property is delightful. The staff is friendly, the amenities are on point (bar/coffee/restaurant, gym, hot tubs, large shower), it's walkable to food and drinks, and it's right outside Winter Park Mountain/Resort.
Mason
Stayed 1 night in Apr 2024
Response from Mindy on 9 Apr 2024
Thank you for the great review, Mason! We are thrilled you enjoyed our amenities and can't wait to welcome you back.
10/10 Excellent
Greg
Travelled with family
5 Apr 2024
Fantastic location, great facilities and awesome, welcoming staff. I love every time I visit here.
Greg
Stayed 1 night in Apr 2024
Response from Mindy on 6 Apr 2024
We loved having you, Greg! We appreciate you taking the time to leave a review and are eagerly awaiting your return!
6/10 Okay
john, homewood
Travelled with partner
4 Apr 2024
Liked: Staff & service
Good location, room was slightly upgraded old motel.
john
Stayed 3 nights in Mar 2024
Response from Best, Sage on 4 Apr 2024
Hey John!Thank you for the awesome review and feedback! We hope to see you again soon!
Gravity Haus had a great atmosphere and convenient location; however, I was a little disappointed with the lack of amenities, such as having the coffee and kitchen out of service for almost 24 hours during our already limited stay. While I appreciated it was dog friendly, the main areas were not routinely swept so I constantly had to keep my dogs from eating scraps off the floor that could’ve been cleaned.
Leslie
Stayed 2 nights in Mar 2024
Response from Allie on 21 Mar 2024
Leslie, we are glad that overall your experience was a positive one. We are so sorry our maintenance issues caused our food and beverage operations to be closed during your stay! We hope that you can enjoy them sometime in the future.
Property was very good, definitely not worth 400$.
Arturo
Response from Mindy on 12 Mar 2024
Hi Arturo. Thank you for leaving a review. Our prices fluctuate depending on time of week and year. Since you were here during a spring break weekend, our prices were higher than normal. We hope you had a good experience regardless and will hopefully see you again.
6/10 Okay
Kylie
Travelled with family
8 Mar 2024
Liked: Cleanliness, staff & service
It was a great location with 3 Lift bus lines going right passed the door. A very comfortable and chill cafe / reception with friendly staff.
Our main suggestions would be a bath to soak in or at least stronger water pressure in the shower. And not being from the US, we would've found it much more helpful if staff could provide us with more specific information for getting around, as we didnt have our own vehicle.
And our only negative comment is that we found the 'herd of elephants' in the room above us incredibly noisy .... esp when they frequently walked inside in boots and moved furniture.
Kylie
Stayed 4 nights in Mar 2024
Response from Allie on 8 Mar 2024
Kylie, we really appreciate your feedback especially regarding the water pressure. Our staff is knowledgeable about the area, so if you go to the front desk they can help you with most questions regarding public transit. Thank you so much for taking the time to leave us a review.
Hey West,Thank you for the awesome review! We hope to see you again soon!
8/10 Good
Doug
26 Feb 2024
I only stayed one night so I didn’t use any of the amenities but I was satisfied with my experience. The room itself was kind of no frills but it fit my needs. I would consider staying here again.
Doug
Stayed 1 night in Feb 2024
Response from Allie on 26 Feb 2024
Doug, we are glad to hear you enjoyed your stay. We hope you come back soon and are able to take advantage of our amenities!
Overall a great stay. The floors are beautiful, but sand came in with us from our ski gear and ended up all over the floors and we didn’t have a way to sweep it up. Not a big deal except when climbing into the beds we had to brush our feet off so that we didn’t have sand in the sheets. It was a very minor issue, but super annoying all the same.
The staff was nice and check in was super fast, but check in is at the same time as happy hour so there were no parking spaces until after 6pm. We requested extra pillows (the ones they have are super soft), but there were none available. The towels were significantly softer than most over-bleached hotel towels, and much appreciated after a long day of skiing!
The vibe is definitely great!
Verified traveller
Stayed 2 nights in Feb 2024
Response from Allie on 26 Feb 2024
Hi there! Thank you for taking the time to leave a review. We are glad to hear you enjoyed your stay with us. Thanks for bringing those issues to our attention. We hope to welcome you back soon!
6/10 Okay
James
25 Feb 2024
Liked: Cleanliness
Disliked: Room comfort
Disappointed
The best was terrible and no maid service
James
Stayed 2 nights in Feb 2024
Response from Allie on 26 Feb 2024
James, we are so sorry to hear you did not enjoy your stay. Please feel free to reach out via email, winterpark@gravityhaus.com, to elaborate on what we could improve on.
Great rooms for a family, great location and great vibe as well. Taking a drink from the bar back to the room was a nice touch, traveling with kids :). Call out to Will who was supper helpful and friendly.
Timothy E
Stayed 1 night in Feb 2024
Response from Allie on 26 Feb 2024
Timothy, thank you so much for taking the time to leave a review! Very glad to hear you enjoyed your stay. We hope to welcome you back soon!
The staff here are absolutely amazing, they made our stay so enjoyable. We also loved that the property is centrally located with a Lift stop right across the street. This made it super easy to get to the slopes/tubing from Gravity Haus!
Yolanda
Stayed 1 night in Feb 2024
Response from Allie on 23 Feb 2024
Yolanda, thank you so much for the kind review. We are happy to hear you enjoyed your stay. We hope to see you again soon!
10/10 Excellent
Kyleigh
20 Feb 2024
Liked: Amenities
Great place!
Kyleigh
Stayed 1 night in Feb 2024
Response from Allie on 21 Feb 2024
Kyleigh, we are so glad to hear you enjoyed your stay. Thank you so much for taking the time to leave us a review. Hope to see you again soon!
Really great value… nice, comfortable room, all in good shape and clean. Not luxurious, but with two hot tubs, a gym, a nice lobby in which to hang out and a quality room, this was the perfect stay. 5 minutes from Winter Park parking. Only a short walk to breweries and restaurants. Friendly staff. I’d go back in a heartbeat.
Eliot
Stayed 1 night in Feb 2024
Response from Best, Sage on 8 Feb 2024
Hey Eliot!Thank you for the feedback! We take pride in our location, with it being walking distance to any restaurants and breweries along with it being right across the street from the bus stop! We look forward to your next visit!
Great staff, location and cleanliness. Easy to get around town for shopping and restaurants. Mattress could be a bit better but overall our stay was great.
Anthony Lee
Stayed 3 nights in Feb 2024
Response from Allie on 6 Feb 2024
Anthony, thank you so much for the review! We are happy to hear you enjoyed your stay and we hope to see you again soon!
8/10 Good
Mark, Boulder
29 Jan 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Tired but workable... excellent staff....
Mark
Stayed 1 night in Jan 2024
Response from Sage on 29 Jan 2024
Hey Mark!Thank you for your feedback. We take pride in our friendly staff and excellent location right in downtown winter park.
The place is cute and updates, love that it has snacks and drinks in the room. Could use a microwave and the hot tubs were both broken the second night we were there which is why I booked this hotel in the first place. Also they weren’t offering room service.
Brandi
Stayed 2 nights in Jan 2024
Response from MIndy on 28 Jan 2024
Thank you for leaving a review, Brandi! We hope to have you back when our new restaurant, Terrain Taco, is open.
8/10 Good
Stephen
24 Jan 2024
Liked: Cleanliness, staff & service, room comfort
Good room
Nice room with good amenities. Hot tub was broken and restaurant was under repair.
Stephen
Stayed 1 night in Jan 2024
Response from Allie on 26 Jan 2024
Stephen, thanks for taking the time to give us some feedback. Sorry to hear the hot tubs weren't working during your stay. We'd love to have you back when our new restaurant is open!
8/10 Good
carol
24 Jan 2024
Liked: Cleanliness, staff & service, room comfort
Ski trip
carol
Stayed 4 nights in Jan 2024
Response from Allie on 25 Jan 2024
Carol, thank you for taking the time to leave a review! Hope we see you again soon.
Great location near the winter park base but could use some updates and TLC. Hot tubs were both broken, the bed side tables were worn and cracked, and the bed was worn in beyond my liking.
Amelia
Stayed 2 nights in Jan 2024
Response from Allie on 25 Jan 2024
Amelia, we appreciate your feedback. I'm sorry to hear our hot tubs were out of order during your stay. We hope you can enjoy them on any future stays with us!
6/10 Okay
Pablo
Travelled with group
22 Jan 2024
Liked: Cleanliness
Disliked: Staff & service
The location is ideal, all the Winter Park shuttles will stop right in front of the hotel. The rooms are good for the price.
The staff was not very flexible to help us with the ski gear that we rented, they didn't allow us to leave the skis at the hotel for the technician to pick them up, which is actually a very common service in other hotels in the area.
Pablo
Stayed 2 nights in Jan 2024
Response from Mindy on 22 Jan 2024
Hi Pablo. Thank you for your review. Unfortunately, due to our small location and lack of storage space, we cannot hold items for guests. We apologize for the inconvenience and hope you otherwise enjoyed your stay in Winter Park!
8/10 Good
Sean
21 Jan 2024
Sean
Stayed 1 night in Jan 2024
Response from Jack on 23 Jan 2024
We're glad you had a good stay with us, Sean! We hope to see you again soon!
No wifi, rude staff said they couldn’t check me in and had to stay hours in the freezing lobby. Ripped and stained sheets
alejandra
Stayed 2 nights in Jan 2024
Response from Mindy on 22 Jan 2024
Hi Alejandra. We apologize that you were not satisfied with your stay. Unfortunately, due to the severe winter storm we had during the time of your stay, the internet for the entire county was down and we were doing our best to accommodate given the outages. We hope you otherwise enjoyed your time in Winter Park!
This spot has a nice cafe and the atmosphere is cool. It is a renovated motel as others have mentioned and we did notice some of the towels were dirty. Great spot close to winter park and easy parking!
Verified traveller
Stayed 1 night in Jan 2024
Response from Allie on 12 Jan 2024
Thank you for your review! We are so sorry to hear you had dirty towels. Thank you for bringing that to our attention so we can make sure that does not happen again.
We stayed here for a ski weekend. The place was good, but we didnt sleep well with the flat/lifeless pilllows. We asked for more or different and they wouldn’t provide them. Never heard that before! I went out and bought two new pillows for the second night and solved my own problem, but odd that a hotel charging a premium price didn’t offer any extra. No extra comforters either, which was an idea to put under the pillows. The heaters kick on and off and are very loud so they def will wake you up. Again, it’s a good place but the price they charge relax supply and demand which allows them to get away with lower quality service. We had another weekend booked and cancelled it. I’m sure you’ll love it, but it wasn’t for us.
Aaron
Stayed 2 nights in Jan 2024
Response from Allie on 20 Jan 2024
Aaron, I am so sorry to hear that you didn't find our accommodations very comfortable. I will make management aware of this issue! I am glad to hear that the other aspects of your stay were positive. Thank you for bringing these concerns to our attention.
Ela, Thank you for taking the time to leave a review. Glad to hear you enjoyed your stay. Hope to see you again soon!
4/10 Poor
Diana
Travelled with family
4 Jan 2024
Disliked: Cleanliness
This hotel is in a good location and check in was really easy, but when we got to our room I realized the sheets were dirty and the top bunk bed didn't have a blanket. This didn't seem like a big deal, but when went to ask for clean sheets they told us they didn't have any other sheets, and they couldn't wash ours because another guest had already complained about their sheets being dirty and they couldn't wash both. There was dirty paw prints on the sheets and dirt on the pillow cases which was a pretty big bummer when we paid $400 for one night.
Diana
Stayed 1 night in Jan 2024
Response from Emily on 26 Jan 2024
Hi Diana,Thank you for your feedback regarding your stay at Gravity Haus. We are sorry to hear about your stay and we certainly do not hold that level of service for our property or our guests. We spoken with the team regarding these issues and have implemented further training to ensure these issues don't arise in the future. We hope that you come back to visit us again, and we will ensure that you have a wonderful stay!